"Nice, clean and spacious room however the view from the room wasn’t very nice. Very friendly and helpful staff. " More
29 Dec 2020 by Mercure Team
Dear guest, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. We would be grateful if you can tell us about areas of improvement so that we can carry out the necessary procedures. Please feel free to contact us if we can be of any further assistance. Regards, Mercure Team
1 Sep 2020 by Mercure Team
Dear guest, thank you for reaching out to us with a response regarding your at Mercure London Heathrow Hotel. We are happy to know that you enjoyed your stay with us in nearly all aspects. With regards to the view, unfortunately the hotel is only a 2 storey building and the property itself is a 1960's era setup. It is for this reason, getting a planning permission to extend and add aesthetics is a very slow process. Nonetheless, I hope this doesn't deter you from staying with us again. Please feel free to contact us directly if we can be of any further assistance. Regards, Mercure Team
3 Dec 2019 by Sitanshi Bhalla
Dear Guest, Thank you for sharing your valuable feedback. We are glad to know you had a pleasant stay with us. Look forward to welcoming you again. Warm Regards, Sitanshi Bhalla Business Development
1 Jul 2019 by swap
Dear Anonymous, Firstly thank you for staying with us and thank you for your feedback in order to improve our services. We value your patronage and shall look forward to see you in the future. Kind Regards, Pankaj Walia
6 Jan 2020 by Business Development
Dear Guest Greetings from Mercure London Heathrow. Thank you very much for giving us a 3 star rating. We look forward to welcoming you back soon and giving you a memorable stay in the near future. Best Regards, Business Development
26 Nov 2022 by Guest Service Managment
Dear Guest Thank you for your feedback. Thank you for the comments and we will look in into this to provide a better service to our guests.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
The following facilities are closed on Friday and Saturday:
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, 6 meeting rooms, and limo/town car service. WiFi is free in public spaces. A fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Mercure London Heathrow Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hayes hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Mercure London Heathrow Hotel offers 184 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily.
Borders Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Borders Lounge – This restaurant serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Outside Seating Area – On-site restaurant. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Barclaycard and debit cards. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
