Novotel London Canary Wharf Hotel

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Where to?

Dates

August 2025

September 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Room service
Bar
Air conditioning

Explore the area

40 Marsh Wall, London, England, E14 9TP

O2 Arena
‪4 min drive‬
Tower of London
‪8 min drive‬
Tower Bridge
‪9 min drive‬
London (LCY-London City)
‪11 min drive‬

Room options

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Superior Double Room, 1 Double Bed

Very good

21 sq m
Sleeps 2
1 Double Bed

Superior Room, 2 Single Beds, Accessible

Very good

25 sq m
Sleeps 2
2 Twin Beds

Superior Twin Room, 2 Single Beds

Excellent

21 sq m
Sleeps 2
2 Twin Beds

Studio, 1 King Bed

Very good

40 sq m
Sleeps 2
1 King Bed

Executive Room, 1 Double Bed (Premium)

Very good

21 sq m
City view
Sleeps 3
1 Double Bed

Deluxe Twin Room

21 sq m
Sleeps 3
2 Twin Beds

Executive Suite, 1 King Bed

40 sq m
1 bedroom
City view
Sleeps 2
1 King Bed

Superior Double Room, 1 Double Bed, City View

Very good

21 sq m
City view
Sleeps 2
1 Double Bed

Superior Twin Room, 2 Single Beds, City View

Excellent

21 sq m
City view
Sleeps 2
2 Twin Beds

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

19 Aug - 20 Aug

About this property

Novotel London Canary Wharf Hotel

Eco-certified hotel with a fitness center and a sauna

An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.

Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Novotel London Canary Wharf Hotel's great location gets high marks from our customers. During your stay, you'll be within walking distance of Thames River. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.

Free WiFi
Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
Full breakfast served weekends for a fee
Take a swim in the indoor pool
Services include dry cleaning/laundry, a concierge, and luggage storage
Onsite recreation includes a gym and a sauna
Guests have great things to say about the location and the helpful staff
Just a 1-minute drive from Thames River and 7 minutes from Tower Bridge
Pets welcome for a fee (restrictions apply)

Novotel London Canary Wharf Hotel offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A rooftop terrace, multilingual staff, and a garden are also featured at the eco-certified Novotel London Canary Wharf Hotel.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 11:00 AM.

Canary Coffee - Onsite coffee shop.

BOKAN 37 - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.

BOKAN 38 - This cocktail bar serves light fare only. Open daily.

BOKAN 39 - Onsite rooftop bar. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli

Restaurants on site

BOKAN 37
BOKAN 38
BOKAN 39
Canary Coffee

Things to do

Bicycle storage
Gym
Indoor pool
Sauna

Family friendly

Indoor pool
Laundry facilities
Snack bar/deli

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Garden
Rooftop terrace
Vegetable garden

Accessibility

Hardwood flooring in room
High-pile carpet in room
Lift

100% renewable energy
39 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2016
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

55-inch flat-screen TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle

Air conditioning
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Access methods

Staffed front desk

Pets

Pets: GBP 25 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 25 per person
Pet fee: GBP 25 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel London Canary Wharf Hotel

Novotel London Canary Wharf

Novotel London Canary Wharf (opening November 2016)

Novotel London Canary Wharf England

Novotel London Canary Wharf (Opening soon)

Novotel London Canary Wharf

Novotel London Canary Wharf Hotel Hotel

Novotel London Canary Wharf Hotel London

Novotel London Canary Wharf Hotel Hotel London

Novotel London Canary Wharf Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Steven

6 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

8/10 Good

Claire

4 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2025

8/10 Good

Rajwayne

4 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in May 2025

10/10 Excellent

Amy

4 May 2025

Liked: Property conditions & facilities

Stayed 2 nights in May 2025

10/10 Excellent

richard

Business traveller

1 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

10/10 Excellent

Emily

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a beautiful hotel, impeccably clean, and located along a couple beautiful walking routes along the Thames, as well as near some very cute shops, cafes, and restaurants/bars. Jade at the front desk was so incredibly helpful when I checked in, gave me recommendations for some local spots, and made me feel welcome to the UK. Would definitely recommend staying at the Canary Wharf location!

Stayed 1 night in Apr 2025

2/10 Terrible

Jeanette

Travelled with partner

28 Apr 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I was completely disappointed about this hotel. To the point we checked out a day early. The rooms are horrible, nasty scratchy ugly covers over the sofa, lumpy hard pillows and the Reception area was very dusty and dirty. Grumpy, miserable staff who barely looked at you. NEVER AGAIN!!!

Stayed 2 nights in Apr 2025

8/10 Good

John

28 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Sam

27 Apr 2025

Stayed 1 night in Apr 2025

10/10 Excellent

Stephanie

27 Apr 2025

Stayed 2 nights in Apr 2025

8/10 Good

Bethany, Danville

Travelled with family

24 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The area was quite pleasant and quiet but with easy access to public transport. Check in was quick and easy. Staff were friendly and helpful. They were quick to respond to a minor room issue. Would certainly book again for a future trip to London.

Stayed 2 nights in Apr 2025

10/10 Excellent

Evan

Business traveller, Travelled with partner

24 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really enjoyed the stay. Hotel is 10/10 with incredible views of London. There’s not a lot of late night options around but there’s a handful of great restaurants for dinner options. Great stay for O2 arena events.

Stayed 4 nights in Mar 2025

6/10 Okay

Hilary

Travelled with family

20 Apr 2025

Liked: Cleanliness, property conditions & facilities

Nice room no hot water

Room was clean and good facilities but no hot water so could not have a shower after attending a concert or in the morning only a luke warm wash. Our room was on 21st floor although that shouldnt make a difference.

Stayed 1 night in Apr 2025

8/10 Good

neil

Travelled with partner

19 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Easy access for what we need

Stayed 1 night in Apr 2025

10/10 Excellent

Aron

15 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

8/10 Good

Tammy

15 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

mason

14 Apr 2025

Liked: Cleanliness

Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family

14 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We really enjoyed our stay. It was great that the room was slightly earlier. It was frustrating that the TV was faulty.

Stayed 1 night in Apr 2025

10/10 Excellent

Karl

Business traveller

14 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2025

10/10 Excellent

Turki

12 Apr 2025

Stayed 2 nights in Apr 2025

10/10 Excellent

Abigail

Travelled with group

12 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely stay

Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Business traveller

8 Apr 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Opportunistic overcharge

I booked the stay for a colleague whose flight was cancelled and hence her arrival delayed by a day. I advised hotels.com who updated the hotel. The hotel advised the room would still be available but we would need to pay the missed night. As a secondary measure I also called the hotel to advise of the delay and was reassured the room would be available but we would be charged for the missed night. Upon arrival my colleague was told the reservation was cancelled and they were fully booked. After discussion a room was found but she was charged 50% more per night than originally booked! I later see they also charged my credit card which secured the booking for the first night too. Hotels.com have simply raised a query on this so I am still waiting to find out if we will be refunded the difference in cost as apparently room rates can change at any time! As a regular hotels.com customer I am shocked by this situation and as a previous customer of this Novotel I would advise caution about their practises as they have clearly seen an opportunity to hike the prices.

Stayed 4 nights in Mar 2025