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Novotel London Heathrow Airport - M4 Jct 4

4.0 star property

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Photo gallery for Novotel London Heathrow Airport - M4 Jct 4

Indoor pool
Lobby lounge
Interior entrance
Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels
Executive Room, 1 Queen Bed with Sofa bed

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Cherry Lane, Junction 4m4, West Drayton, England, UB7 9HJ
  • Place, Stockley Park
    ‪17 min walk‬
  • Place, Cranford Countryside Park
    ‪3 min drive‬
  • Place, Harlington Sports Centre
    ‪4 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪7 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Novotel London Heathrow Airport - M4 Jct 4

This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Change of towels is available on request.
Novotel London Heathrow Airport - M4 Jct 4 offers 178 accommodations with minibars and safes. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Novotel London Heathrow Airport - M4 Jct 4, you'll be within walking distance of Stockley Park. You'll find features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a gym and a playground
  • 11 minutes by car from Windsor Castle and 13 minutes from LEGOLAND® Windsor
  • Dogs welcome for a fee
Novotel London Heathrow Airport - M4 Jct 4 offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 9 meeting rooms are available. Event space at this hotel measures 2476 square feet (230 square meters) and includes a conference center. A terrace, an arcade/game room, and multilingual staff are also featured at the family-friendly Novotel London Heathrow Airport - M4 Jct 4. Parking is available for a fee.

This 4-star West Drayton hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 10:00 AM.
Elements - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 15 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 16.45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (2,476 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 16.45 per person
  • Self parking fee: GBP 15 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heathrow Novotel
London Heathrow Novotel
London Novotel Heathrow
Novotel Heathrow
Novotel Heathrow London
Novotel London Heathrow Airport M4 Jct 4 Hotel
Novotel London Hotel Heathrow
Novotel Hotel London Heathrow
Novotel London Heathrow Hotel West Drayton
Novotel London Heathrow West Drayton, Greater London
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow Hotel
Novotel London Heathrow West Drayton
Novotel London M4 Jct 4 Hotel
Novotel London Heathrow Airport M4 Jct 4
Novotel London M4 Jct 4
Novotel London Heathrow Airport - M4 Jct 4 Hotel
Novotel London Heathrow Airport - M4 Jct 4 West Drayton
Novotel London Heathrow Airport - M4 Jct 4 Hotel West Drayton

Novotel London Heathrow Airport - M4 Jct 4 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 323 out of 1000 reviews
Rating 8 - Good. 389 out of 1000 reviews
Rating 6 - Okay. 157 out of 1000 reviews
Rating 4 - Poor. 73 out of 1000 reviews
Rating 2 - Terrible. 58 out of 1000 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Frances

Disliked: Staff & service

Get your UK act together Hotels.com

Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service
Stayed 2 nights in Nov 2021
Verified

2/10 Terrible

Lems

Disliked: Amenities, property conditions & facilities
Great hotel but sadly my room had a blocked toilet
Stayed 2 nights in Nov 2021
Verified

2/10 Terrible

Rasan

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

Bad hotel

I was stay at the room 4 days last 4 days no house keeping no coffee or tea , bin overflow . After 2 days report it to the reception no one care about that One of the waste hotels service I ever seen my life
Stayed 4 nights in Nov 2021
Verified

2/10 Terrible

John

Disliked: Cleanliness, staff & service, room comfort

No transfer shuttle available as promised

Hi, don’t be fooled by the offer of an airport shuttle as this service has been withdrawn by the hotel but continues to advertise it as available. The staff are kind enough to offer a taxi number which is more expensive than 2 other numbers and thankfully we didn’t fall for this. The room was really basic and not that clean. Shower mixer tap was broken with parts missing. The menu was poor and breakfast had been cooked a day or so before by the dried out taste. Not my best stay in a hotel as you may have guested.
Stayed 1 night in Nov 2021
Verified

4/10 Poor

Belaid

Disliked: Amenities
un hotel moins de 4 etoiles
Stayed 1 night in Nov 2021
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The room had faulty heating after complain they provided portable heater which wasn't big enough to warm the room. They charged separately for breakfast but most of the items were finished by time we came for breakfast both juice machines were off and only one coffee machine was fully working. 4 star hotel with 2 star service.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Legoland stay

Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night.
Stayed 2 nights in May 2021
Verified

6/10 Okay

Ana

Liked: Cleanliness, property conditions & facilities
There wasn’t enough pillows, milk, sugar and there was no way to contact the reception.
Stayed 1 night in Jun 2021
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities

Pleasant and friendly.

The food was a little pricey for what we got but it was good quality, the breakfast made up for it though, it is a quiet Hotel and looks well maintained, staff were very helpful and always with a calm friendly manner, a good Hotel indeed.
Stayed 1 night in Jun 2021
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heathrow Airport stay

Good stay very busy on the Bank Holiday weekend especially at breakfast Ideal place to stay and catch the train into london Only down side is parking at the hotel should be included in the price of the stay
Stayed 5 nights in May 2021
Verified

2/10 Terrible

Philip

Disliked: Staff & service, property conditions & facilities, room comfort

Not good

No social distancing enforced by staff. No attempt to accommodate my requirements by email or in person at the hotel. Room was in poor state. We stayed for 2 nights and no tea/coffee/milk were replenished. We used the WhatsApp to request more and also an extra towel and then 2 hours later had to go reception to ask as nothing turned up. A real shame as we had stayed at Novotel Excel a few times and had great experiences.
Stayed 2 nights in May 2021
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
bed sheets, towers even toilet papers haven't change until complain
Stayed 11 nights in May 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good enough

Ok
Stayed 1 night in May 2021
Verified

8/10 Good

Emelita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and and the room lay out is nicely planned especially the built in furnitures and the ambiance of the place is amazing with nice view outside. I highly recommend to friends and family.
Stayed 1 night in Jan 2021
Verified

8/10 Good

Verified traveller

فندق عادي جدا بس قريب من المطار وهذا الي يميزه والبركنج بفلوس والغرفه عاديه جدا فيها ثلاجه وكاويه كباقي الفنادق العاديه
Stayed 1 night in Jan 2021
Verified

4/10 Poor

Shirley

Disliked: Staff & service

Reviews not permitted if negative.

My trip was cancelled due to the Pandemic. When I booked I used my Tescos clubcard vouchers. I lost them all because Novotel wouldn't give a refund. I never asked for the Pandemic but Novotel were unreasonable. I will not use them again or recommend. Very disappointed
Stayed 1 night in Nov 2020
Verified

6/10 Okay

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

COVID - no social distancing & optional face masks

Room was okay, nothing special but including breakfast good value for money. Very worrying was the disregard for mandatory face coverings in the lobby and particularly restaurant area in the morning. Self service restaurant with residents moving around freely with no regard for social distancing and some not wearing face masks. At no stage did staff remind the guests
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Breeanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used it to picked up a friend from the airport, large well appointed room, clean and comfy. Everyone was handling never Covid 19 procedures very well. Roomservice was great. Very easy and quick to get to the airport.
Stayed 1 night in Oct 2020
Verified

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Staff very friendly. Comfortable room. In the light of covid , the hotel and staff did an amazing job. Only draw back to this hotel is you have to pay for the car park, as we were guests , you would expext the parking to be free . This was not pointed out at the time of booking.
Stayed 1 night in Oct 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. But please be aware if you are taking your car as the parking is £12 per day, even if you are just staying for the night as we checked in at 9pm and left 8am next morning.
Stayed 1 night in Oct 2020
Verified

2/10 Terrible

Rey

Disliked: Staff & service, property conditions & facilities
Dirty. Made us wait 1 hour to check in at 5pm. Room was not cleaned. Toilet room had not been cleaned and had poo in the bowl. When the manager came he flushed the toilet and said it’s okay know I had to make him clean the whole room absolutely disgusting. Staff can barley speak English and rude. Not anywhere close to the executive room that I paid for. Will never use this Hotel again.
Stayed 1 night in Oct 2020
Verified

6/10 Okay

alastair

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay was different due to the current pandemic situation. The room was not clean, surfaces dirty. Restaurant although trying to following government guidelines, tabled not cleaned and food not great.
Stayed 4 nights in Oct 2020
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place today
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable stay

Kids have asked to go back it was such a comfortable stay! Great check in with friendly staff, Covid adaptations in room were fine, sofa bed was extremely comfortable, kids loved the twirly shower and the full English breakfast was delicious.
Stayed 1 night in Sep 2020
Verified

6/10 Okay

Chris

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty rooms , beds not made room bins wernt empty, sticky tables in reception ,rooms grubby carpets hall gruby. And insult to receiving parking charge of 12 pounds
Stayed 1 night in Aug 2020

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