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OYO Abbey Hotel, London Shepherd's Bush Market

3.0 star property

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Photo gallery for OYO Abbey Hotel, London Shepherd's Bush Market

Deluxe Triple Room
Breakfast buffet
Standard Single Room | Bathroom
Dining
Deluxe Triple Room

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Housekeeping

Explore the area

View in a map
23 Wood Lane, Shepherds Bush, Hammersmith and Fulham, London, England, W12 7DP
  • Place, Shepherd's Bush Empire
    ‪5 min walk‬
  • Place, Westfield London Shopping Centre
    ‪6 min walk‬
  • Place, BBC Television Centre
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪27 min drive‬

Room options

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About this property

OYO Abbey Hotel, London Shepherd's Bush Market

Hotel in London, 9-minute walk to Westfield London Shopping Centre
This smoke-free hotel features a front-desk safe, free WiFi in public areas, and multilingual staff assistance.
OYO Abbey Hotel, London Shepherd's Bush Market offers 16 accommodations with safes and hair dryers. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at OYO Abbey Hotel, London Shepherd's Bush Market. During your stay, you're just a quick walk from Westfield London Shopping Centre. You'll find features like free WiFi in public areas.
  • Free WiFi
  • Amenities include a front-desk safe, a multilingual staff, and a terrace
  • 9 minutes by foot from Westfield London Shopping Centre and a 4-minute drive from Kensington High Street
OYO Abbey Hotel, London Shepherd's Bush Market offers its guests a terrace, multilingual staff, and a front-desk safe. WiFi and wired Internet are free in public spaces.

This 3-star London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 3 floors
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Fan
  • Heating
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee: GBP 30 for check-in between 9:00 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: GBP 30 for check-in between 9:00 PM and 10:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
The front desk at this property is open daily from 9:30 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Abbey Hotel London
Abbey Hotel

OYO Abbey Hotel, London Shepherd's Bush Market Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 57 out of 182 reviews
Rating 8 - Good. 52 out of 182 reviews
Rating 6 - Okay. 37 out of 182 reviews
Rating 4 - Poor. 17 out of 182 reviews
Rating 2 - Terrible. 19 out of 182 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

marie

Liked: Cleanliness, staff & service, property conditions & facilities
No parking
Stayed 2 nights in Sep 2025

10/10 Excellent

Harry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic little hotel, perfect for the price
Stayed 1 night in Sep 2025

2/10 Terrible

Simon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Won't be booking again!!!

It is so close to Westfield ....... is probably the most positive thing i can say about the place !!! Checking in was a breeze and i get that you need to see ID but not sure that GDPR states that you are allowed to take a picture of it on your phone ? i am just waiting for the email to say i have been cloned somewhere ? room was on the lower ground floor with two tiny windows that were open when I got there , I am guessing to try and get rid of the horrible smell that lingered in the room . the two single beds looked like they had been taken from the local hostel and probably the most uncomfortable mattress I have ever tried to get to sleep on which I might add I didn't get too much of with the constant noises all night The toilet smelt worse than the main room and the annoying auto on/off light came on when you got anywhere near the door was a nightmare .The frosted glass on the window didn't make up for having no blinds and luckily there was nobody walking past as I was in there. the black mould on the ceiling didn't give off great vibes either after trying to get some sleep I gave up and left earlier than I needed to the next morning i am sorry I couldn't be more positive about this place but unfortunately I think that it needs a major overhaul to meet any sort of standard
Stayed 1 night in Sep 2025

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Florante

Stayed 1 night in Jul 2025

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and Price

My son and I stayed for one night to attend a football match at QPR. The staff were very friendly and welcoming. The room was small but perfectly adequate for our needs, and the price was excellent. We would definitely stay again.
Stayed 1 night in Apr 2025

2/10 Terrible

Jason

Disliked: Staff & service, property conditions & facilities, room comfort
This place is awful. There’s no air conditioning, and the windows don’t even open so I can air it out. The ceilings are terrible short - a tall guy such as myself cannot even stand up straight. No hot water in the shower, the bathroom stinks like there’s a sewage backup, and there’s a storage in the room with a broken door displaying bags of the hotels belongings crammed in here. It’s a top floor room with no lift and it’s terribly hot. I could add more but that should give you an image. I honestly feel like I should be given a full refund for this room - it truly is THAT bad.
Stayed 1 night in Jun 2025

2/10 Terrible

Sepideh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old building, crowded area, small room, not appropriate room service, slow Internet.
Stayed 7 nights in Jun 2025

10/10 Excellent

ALEXANDER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great selection for a basic place to lay your head, shower, and rest. It is no frills, but 3 blocks from the Picadilly line and right across the street from the Mall. The front desk man is very helpful and kind. I would stay here again, especially for the low price they offered.
Stayed 1 night in Jun 2025

6/10 Okay

Pearse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Mostly good

This was cheap and cheerful - as advertised. Problem was that there were not enough bedclothes on the bed and there were no additional blankets in the room. It's too late to fix this in the middle of the night when you realise you're too cold.
Stayed 1 night in May 2025

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located and friendly.

Clean, friendly and comfortable. Excellent location.
Stayed 1 night in May 2025

2/10 Terrible

Edmund

Disliked: Cleanliness, property conditions & facilities
Toilet stank. Tons of junk in the cupboard. Slimy TV remote control. Broken widow. Doggy neighbourhood.
Stayed 1 night in May 2025

6/10 Okay

Carla

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel rooms really need an update. Bathroom was done but room was tired.
Stayed 1 night in Feb 2025

6/10 Okay

David

Business traveller
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and an ideal location, bathrooms on the small side and need replacing. The staff were very friendly. I would stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Mariana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will start with the positive, the staff was very nice and the area was very centric and easy transportation access. Now, the property was a bit old, we did not get the room in the pictures, some towels had holes in them, the decorative pillows were dirty, the light in the bathroom was automatic and turned on and off all night, we could hear everything that was going on in the next room. WiFi did not work at all. If you won’t be in the room all day I would say it’s good enough.
Stayed 3 nights in Oct 2024

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well presented, handy for shopping and Shepherd's Bush empire. Staff very friendly and helpful, would definitely use again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little find

Staff were excellent and friendly at check in and check out , Room was clean and adequate, bathroom could do with a spruce up but again adequate. Hotel was very quiet , easy to find and in a very accessible location
Stayed 1 night in Sep 2024

8/10 Good

Swetha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price for the room. Quite decent. Easy access to transport means.
Stayed 1 night in Aug 2024

2/10 Terrible

brian

Stayed 1 night in Sep 2024

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ever
Stayed 1 night in Sep 2024

10/10 Excellent

Victoria

Stayed 2 nights in Sep 2024

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