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Thames Riviera Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for Thames Riviera Hotel, Sure Hotel Collection by Best Western

Breakfast, lunch, dinner served; Modern European cuisine
Reception
Exterior
Lobby
Single Room

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Room service
  • Bar
  • 24/7 front desk
  • Laundry
  • Breakfast available

Explore the area

View in a map
The Bridge, Maidenhead, England, SL6 8DW
  • Place, Thames Path
    ‪1 min walk‬
  • Place, Cliveden House
    ‪6 min drive‬
  • Place, LEGOLAND® Windsor
    ‪12 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

1 Single Bed, Non-Smoking, Cozy Room

  • Sleeps 1

Standard King Room-Non-Smoking

  • Sleeps 2

Executive King Room-Non-Smoking

  • Sleeps 2

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About this property

Thames Riviera Hotel, Sure Hotel Collection by Best Western

Hotel with a restaurant, steps from Thames River
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Other amenities include a meeting room, concierge services, and dry cleaning.
Thames Riviera Hotel, Sure Hotel Collection by Best Western offers 52 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Maidenhead hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Thames Riviera Hotel, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Thames River. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi and wired Internet
  • Enjoy Modern European cuisine while dining at The Blue River Cafe
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Thames River and 10 minutes by car from Windsor Castle
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A terrace, barbecue grills, and tour/ticket assistance are also featured at Thames Riviera Hotel, Sure Hotel Collection by Best Western. Parking is available for a fee.

This 3-star Maidenhead hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
The Blue River Cafe - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 3.50 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 12.50 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Blue River Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 8.00 for children
  • Self parking fee: GBP 3.50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Thames Riviera Hotel Maidenhead
Thames Riviera Hotel
Thames Riviera Maidenhead
Thames Riviera
Thames Riviera Hotel
Thames Riviera Hotel Sure Hotel Collection by Best Western

Thames Riviera Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 129 out of 573 reviews
Rating 8 - Good. 224 out of 573 reviews
Rating 6 - Okay. 130 out of 573 reviews
Rating 4 - Poor. 57 out of 573 reviews
Rating 2 - Terrible. 33 out of 573 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Sebastian

Business traveller

Nice hotel rubbish information

Though I liked the location and the cleanliness of the rooms I was very disappointed by the service . I specifically booked the hotel as the website states that the restaurant was open until 9.30pn as I knew I wouldn’t get there until after 8.30 , even in my room the hotel information confirmed that the restaurant opening times . However when I went down to have a meal at 9pm I was told the restaurant closed at 8.45pm with no real apology or explanation except that the info should have been changed . I was therefore without food and had to go across to the Asda express for a sandwich . All in all a disappointment
Stayed 1 night in Aug 2025

6/10 Okay

Miss S E

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Lovely location on the river, bar was fab and the seating on the river excellent. Room accross in the lodge was clean enough but clearly a problem with the plumbing, the smell was Instantly noticeable when entering the room.
Stayed 1 night in Aug 2025

8/10 Good

Ceara

Liked: Staff & service
Stayed 1 night in Jun 2025

2/10 Terrible

Jan

Stayed 2 nights in Jul 2025

10/10 Excellent

James

Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

BETH

Stayed 1 night in Jul 2025

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good base for local area Cliveden and Windsor. River views, clean room with the main essentials. Breakfast (self serve) is very basic.
Stayed 2 nights in Jul 2025

8/10 Good

ROBIN, APEX

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2025

6/10 Okay

Sally

Stayed 2 nights in Jun 2025

10/10 Excellent

Roger

Travelled with family
Liked: Property conditions & facilities

Great hotel Ideal 25 mins to Heathrow

Brilliant location. Will use again
Stayed 1 night in Jun 2025

8/10 Good

Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property on the river. Nice and quiet. Peaceful
Stayed 1 night in Jun 2025

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The highlight was the lovely view over the river from our room. Unfortunately the room and facilities are in need of some care. The in-room safe didn’t work, the iron leaked, the shower was temperamental and the room itself wasn’t well soundproofed - generally the whole place would benefit from a refresh.
Stayed 1 night in Jun 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for an overnight stay, seemed to be short of staff. Lovely location on the Thames
Stayed 1 night in Jun 2025

6/10 Okay

Jodie

Stayed 1 night in May 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort

Super short stay - good value for money

Very friendly staff. Breakfast fair- could be more fresh fruit on offer. Spacious bar - not much atmosphere though. Overall excellent location right on River Thames with lovely views. Good value for money .
Stayed 1 night in May 2025

10/10 Excellent

Ragan

Stayed 1 night in May 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I was located in the new bedroom suite across the car park.. Very nice, all rooms have balcony with a view of the River Thames.. The bar staff were chatty and friendly.. Made to feel very welcome!
Stayed 1 night in May 2025

6/10 Okay

Adam

Business traveller
Disliked: Staff & service, amenities
Building a bit tired, recently refurbished but not to a great standard. Breakfast mediocre.
Stayed 1 night in May 2025

10/10 Excellent

wesley shannon, tulsa

Travelled with family
Liked: Cleanliness, staff & service
We enjoyed our 10 day stay. The food was good and the room was clean. It is a modest property but was what we needed for our Maidenhead stay.
Stayed 8 nights in Apr 2025

2/10 Terrible

Patrick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Alec

Stayed 1 night in Apr 2025

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service
Positive: the manager was really good he went out of his way to get ice several times for my husband`s bad leg. Neg: Reception wasn`t brillant we are in our eighties luckily very fit, no help with our luggage (no lift) after dragging it up several flights of stairs the room card didn`t work. Pos: The view of the river Thames from our room was beautiful.
Stayed 1 night in Apr 2025

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 Night stay in Maidenhead

Good value for money, plenty of space and bed comfortable and a wonderful view of the river. We couldn't stay on the balcony due to flies, but still had a wonderful stay.
Stayed 1 night in Apr 2025

2/10 Terrible

Madeleine Sarah

Disliked: Cleanliness, amenities, property conditions & facilities
Great location, but obviously struggling and not up to standard for a Best Western: floors not clean throughout; bedroom floor needed a good hoover; celing over bed was thick with dirty cobwebs, and this was their best executive room; bathroom looked nice but floor was not clean and window was dirty; in the morning there was no hot water for a shower. And l let both taps run for several minutes and water remained stone cold. Told the man at the desk, all he said was he'd look into it.. a bit late for me as l was dressed and had to get on with my day. He did not offer an apology or any refund or a free breakfast. Breakfast room was dirty and lack lustre. Food was very basic and everything looked dirty and uncared for. Occurred to me that they probably didn't bother to heat the water as it's a saving to them and what do they care if you'd paid 80 quid for a room and not had a shower. I doubt that anyone at breakfast had had a hot shower.
Stayed 1 night in Apr 2025

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