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Thames Riviera Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for Thames Riviera Hotel, Sure Hotel Collection by Best Western

Breakfast, lunch, dinner served; Modern European cuisine
Executive Room, 1 King Bed, Non Smoking
Exterior
Reception
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
The Bridge, Maidenhead, England, SL6 8DW
  • Place, Thames Path
    ‪1 min walk‬
  • Place, Thames River
    ‪1 min walk‬
  • Place, Maidenhead Railway Bridge (Maidenhead Viaduct)
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

1 Single Bed, Non-Smoking, Cozy Room

  • Sleeps 1

Standard King Room-Non-Smoking

  • Sleeps 2

Executive King Room-Non-Smoking

  • Sleeps 2

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About this property

Thames Riviera Hotel, Sure Hotel Collection by Best Western

Hotel with a restaurant, steps from Thames River
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, a meeting room, a 24-hour front desk, and a front-desk safe are onsite.
Thames Riviera Hotel, Sure Hotel Collection by Best Western offers 52 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Maidenhead hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Thames Riviera Hotel, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Thames River. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi and wired Internet
  • Enjoy Modern European cuisine while dining at The Blue River Cafe
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, a meeting room, and a terrace
  • Steps from Thames River and 10 minutes by car from Windsor Castle
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Thames Riviera Hotel, Sure Hotel Collection by Best Western also features a terrace, room service (during limited hours), and a front-desk safe. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Maidenhead hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM.
The Blue River Cafe - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 6 per night)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Blue River Cafe

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12.00 per person
  • Self parking fee: GBP 6 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Thames Riviera Hotel Maidenhead
Thames Riviera Hotel
Thames Riviera Maidenhead
Thames Riviera
Thames Riviera Hotel
Thames Riviera Hotel Sure Hotel Collection by Best Western

Thames Riviera Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 133 out of 591 reviews
Rating 8 - Good. 234 out of 591 reviews
Rating 6 - Okay. 132 out of 591 reviews
Rating 4 - Poor. 59 out of 591 reviews
Rating 2 - Terrible. 33 out of 591 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Alexander

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
With a glorious position by the river, from the outside the hotel looks shabby, very tired and unloved with peeling paint. My room was located in a separate building at the rear of the main hotel. Functional is probably the best description but, again, the room showed a lack any maintenance with wallpaper peeling from the wall and mildew around the picture window frames. My room was freezing and there were no instructions on how the air conditioning unit worked. Once I had worked it out, the draught it created was quite unpleasant. The bathroom was poorly appointed: no shelf to put your things on and a filthy stained toilet seat! The room just didn't feel very clean. Breakfast was adequate but I won't be making a return visit.
Stayed 1 night in Nov 2025

6/10 Okay

Aisling

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Budget hotel where basically everything has seen better days. I stayed in November and my room was cold at night. The sheets and bathroom were clean but there is a lot of noise from other guests through the walls.
Stayed 2 nights in Nov 2025

2/10 Terrible

Meena

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel was very dirty and outdated. The pictures on this website are completely misleading and feel like a scam - they must have been taken years ago or heavily edited, because the actual condition of the property is nowhere near what’s shown online. Also, the fire alarm went off on two different mornings around 10am and lasted for about 10-20 minutes each time. When I went to the lobby, the receptionist told me that it wasn’t due to a fire but because of construction work somewhere in the hotel that was triggering the alarm. The staff didn’t bother to cover or disable the alarms properly. It was extremely loud and disruptive, and they didn’t do anything about it until it happened again the next day. Overall, the experience was very disappointing. For the price we paid, I expected at least basic cleanliness and comfort. I would not recommend this hotel to anyone, and I think the management seriously needs to address the false advertising and poor maintenance.
Stayed 8 nights in Oct 2025

8/10 Good

Chris

Stayed 1 night in Oct 2025

10/10 Excellent

Jeremy

Stayed 2 nights in Oct 2025

6/10 Okay

Ben

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It was a room for a travelling worker. The best bit was the food in the evening, very tasty.
Stayed 1 night in Oct 2025

6/10 Okay

Ian

Stayed 1 night in Sep 2025

8/10 Good

Luke

Stayed 2 nights in Sep 2025

6/10 Okay

Kenneth

Liked: Staff & service
Stayed 3 nights in Oct 2025

6/10 Okay

Karen

Business traveller
Disliked: Property conditions & facilities, room comfort
Disappointed this time. Room noisy due to huge air con unit outside. Bed far too soft, room tatty. First room they gave me already had a male occupant; not ideal for a solo female traveler. They gave me a glass of wine whilst they sorted new room and took my bags up but I then overheard the duty manager complaining at the staff for giving me a free glass of wine. Usually a much better stay so hopefully a one off
Stayed 1 night in Oct 2025

6/10 Okay

Liza

Stayed 1 night in Oct 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold
Stayed 1 night in Sep 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

HAZEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OUR ROOM WAS CLEAN AND BRIGHT AS WAS THE HOTEL GENERALLY. PARKING WAS EASY INSIDE AND INSIDE THE HOTEL BOUNDARY. STAFF WERE HAPPY AND VERY HELPFUL. DID NOT USE LAUNDRY SERVICES. HAD A GREAT STAY AND WILL COME AGAIN.
Stayed 3 nights in Sep 2025

8/10 Good

Neil

Liked: Cleanliness, property conditions & facilities, room comfort
.
Stayed 1 night in Sep 2025

10/10 Excellent

Hamish

Stayed 1 night in Sep 2025

2/10 Terrible

Arun

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Sep 2025

8/10 Good

Anne

Stayed 2 nights in Sep 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Suited me well for a quick overnight stop
Stayed 1 night in Sep 2025

6/10 Okay

IAN

Travelled with partner
Liked: Staff & service
Area outside very dirty and run down. Hotel had a somewhat 'tired' feel and look about it inside. (Still have wooden sash windows!!) Hotel had a dirty appearance outside. Staff were great.
Stayed 1 night in Sep 2025

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Short stay

We stayed one night only, all good, friendly staff and very clean.
Stayed 1 night in Sep 2025

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stay was pleasant, large room, and Paul who was looking after us whilst having breakfast in the Dining area was very friendly and professional. I would definitely stay again.
Stayed 1 night in Sep 2025

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