The Old Custom House

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Where to?

Dates

July 2025

August 2025

Desk, iron/ironing board, free WiFi, bed sheets

Overview
Rooms
Location
Policies

Popular amenities

Bar
Housekeeping
Free WiFi
Restaurant

Explore the area

South Quay, Padstow, England, PL28 8BL

Padstow Harbour
‪2 min walk‬
Trevone Bay Beach
‪4 min drive‬
Harlyn Bay Beach
‪6 min drive‬
Newquay (NQY-Newquay Cornwall)
‪23 min drive‬

Room options

Standard Room, 2 Single Beds, Non Smoking

16 sq m
City view
Sleeps 2
2 Twin Beds

Double Room, Sea View

Exceptional

18 sq m
Sea view
Sleeps 2
1 Double Bed

Double Room

Exceptional

16 sq m
Sleeps 2
1 Double Bed

Twin Room, Sea View

Very good

18 sq m
Sea view
Sleeps 2
1 Twin Bed

Standard Double Room, 1 Double Bed

Excellent

16 sq m
Sleeps 2
1 Double Bed

Similar properties

Breakfast included
Pet-friendly
Free WiFi
Restaurant

for 1 room

includes taxes & fees

8 Aug - 9 Aug

About this property

The Old Custom House

Inn in Padstow with a coffee shop and a restaurant

Along with a restaurant, this smoke-free inn has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a hair salon.

The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided daily.

The Old Custom House's great location gets high marks from our customers. During your stay, you're just a quick walk from Padstow Harbour. Features include free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Enjoy seafood while dining at The Old Custom House
Guests have great things to say about the clean accommodations and the location
Steps from Padstow Harbour and Padstow Museum

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

This 4-star Padstow inn is smoke free.

The Old Custom House - This restaurant specializes in seafood and serves lunch and dinner. Reservations are required.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Offsite parking available (GBP 8.80 per night)

Food and drink

A bar/lounge
A coffee shop/cafe
A restaurant

Restaurants on site

The Old Custom House

Conveniences

Hair salon
Limited-hour front desk

Guest services

Housekeeping (daily)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

Smoke-free property

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bathtub or shower
Designer toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

Flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle

Desk
Heating
Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM

Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Christmas Day:

Bar/lounge
Dining venue(s)

Access methods

Front desk (limited hours)

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Nearby parking fee: GBP 8.80 per night (499 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

The front desk at this property is open daily from 7:30 AM - 9:00 PM.
Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow

Old Custom House Inn

Old Custom House Padstow

Old Custom House

The Old Custom House Inn

The Old Custom House Padstow

The Old Custom House Inn Padstow

The Old Custom House Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Julie

26 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very good - comfortable room and excellent breakfast

Stayed 1 night in Apr 2025

10/10 Excellent

Heather, Stirling

Travelled with partner

21 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good.

Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

20 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2025

8/10 Good

Robert

Business traveller

16 Apr 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Jackie

5 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place to stay. Had an upgrade to a beautiful harbour view room. The view was stunning. The room had a huge comfy bed.Staff all very friendly. Lovely pub downstairs & a fantastic breakfast. Would highly recommend staying there. Fabulous.

Stayed 1 night in Apr 2025

10/10 Excellent

Karon

Travelled with group

1 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.

Stayed 1 night in Mar 2025

8/10 Good

Karen

26 Mar 2025

Liked: Cleanliness, staff & service

Stayed 1 night in Mar 2025

10/10 Excellent

Carly

24 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Cornish gem

Brilliant location, welcoming and friendly staff, delicious food, lovely room.

Stayed 1 night in Mar 2025

10/10 Excellent

Rick

Travelled with partner

21 Mar 2025

Liked: Amenities

Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us . The food and table service was excellent too. Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊

Stayed 2 nights in Mar 2025

8/10 Good

Andrea

9 Mar 2025

Stayed 1 night in Mar 2025

10/10 Excellent

Alexandra

Travelled with partner

8 Mar 2025

Great place to stay for the weekend

Stayed 2 nights in Feb 2025

10/10 Excellent

anthony, newport

3 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Feb 2025

8/10 Good

Kerry

Travelled with partner

24 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely for a night away, all you need in one place, room, food, bar!

Stayed 1 night in Feb 2025

10/10 Excellent

Amanda

18 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

10/10 Excellent

Lesley

16 Feb 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Feb 2025

10/10 Excellent

Keelan

31 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Adrian

29 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jan 2025

10/10 Excellent

paul

Business traveller

8 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

8/10 Good

Julie

Travelled with family

31 Dec 2024

Liked: Cleanliness, staff & service

The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.

Stayed 4 nights in Dec 2024

8/10 Good

Francis

22 Dec 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Dec 2024

10/10 Excellent

Richard

18 Dec 2024

Stayed 2 nights in Nov 2024

10/10 Excellent

Neil

9 Dec 2024

Liked: Cleanliness, room comfort

Stayed 1 night in Dec 2024

8/10 Good

anthony, newport

Travelled with family

8 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

this was our 3rd time visiting & we are still going to come back again. its an old building with en suite bedrooms. rooms are comfortable, location is right on the harbourside. food is very good & breakfast is very good too. staff are out of this world. I wouldn't recommend for people with walking disabilities or are in a wheelchair. dogs are welcomed at this property. Laura & Kennedy are the names of 2 of the staff I can remember at the moment but the others are very good too.

Stayed 2 nights in Dec 2024