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North Lakes Hotel And Spa

4.0 star property

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Photo gallery for North Lakes Hotel And Spa

Terrace/patio
Lunch, dinner served; local cuisine, al fresco dining
Indoor wedding
Indoor pool, pool loungers
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Ullswater Road, Penrith, England, CA11 8QT
  • Place, Penrith Castle
    ‪9 min walk‬
  • Place, The Eden Millennium Monument
    ‪1 min drive‬
  • Place, Rheged
    ‪1 min drive‬
  • Airport, Carlisle (CAX)
    ‪34 min drive‬

Room options

View all photos for Cosy Double

Cosy Double

Cosy Double

9.2 out of 10
Wonderful
(25 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

8.6 out of 10
Excellent
(22 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.8 out of 10
Excellent
(11 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Family Room

Superior Family Room

Superior Family Room

9.0 out of 10
Wonderful
(6 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Four Poster)

Suite (Four Poster)

Suite (Four Poster)

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Double Room

  • Sleeps 2

View all photos for Four Poster Suite

Individually decorated, desk, iron/ironing board, free WiFi

Four Poster Suite

  • Sleeps 2

View all photos for Family Suite

Family Suite

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite (Four Poster)

Junior Suite (Four Poster)

Junior Suite (Four Poster)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Or Twin Room

Individually decorated, desk, iron/ironing board, free WiFi

Standard Double Or Twin Room

  • Sleeps 2

View all photos for Signature Family Room

Individually decorated, desk, iron/ironing board, free WiFi

Signature Family Room

  • Sleeps 2

Junior Suite

  • Sleeps 2

View all photos for Signature Double Room

Individually decorated, desk, iron/ironing board, free WiFi

Signature Double Room

  • Sleeps 2

View all photos for Accessible Twin Room

Bathroom

Accessible Twin Room

  • Sleeps 2

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About this property

North Lakes Hotel And Spa

Hotel with a full-service spa, 10-minute walk to Penrith Castle
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
North Lakes Hotel And Spa offers 84 accommodations with coffee/tea makers and bathrobes. These individually decorated accommodations include desks. Digital television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Penrith hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
North Lakes Spa has 5 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at North Lakes Hotel And Spa. During your stay, you're just a quick walk from Eden Valley. Features include free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Enjoy local cuisine while dining at Penrith
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with manicures and pedicures, body scrubs, or facials at North Lakes Spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 10 minutes by foot from Penrith Castle and a 2-minute drive from Rheged
North Lakes Hotel And Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 732 square feet (68 square meters) and includes conference space. A hot tub, a sauna, and spa services are also featured at the business-friendly North Lakes Hotel And Spa. Self parking is free.

This 4-star Penrith hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.
North Lakes Hotel And Spa has a restaurant serving lunch, dinner, and light fare.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 19.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Penrith

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 732 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1985
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Day and New Year's Eve:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 19.95 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 15 per person, per stay and includes use of: sauna; hot tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

North Lakes Hotel
North Lakes Hotel Penrith
North Lakes Penrith
North Lakes And Spa Penrith
North Lakes Hotel Spa
North Lakes Hotel And Spa Hotel
North Lakes Hotel And Spa Penrith
North Lakes Hotel And Spa Hotel Penrith

North Lakes Hotel And Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 525 out of 977 reviews
Rating 8 - Good. 311 out of 977 reviews
Rating 6 - Okay. 83 out of 977 reviews
Rating 4 - Poor. 33 out of 977 reviews
Rating 2 - Terrible. 25 out of 977 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Lisa

Travelled with partner
Liked: Amenities, property conditions & facilities
Booked as a birthday gift for husband and chose a four poster suite. Very disappointing. Tired décor, ripped curtains, stained carpets and dirty mirror. Bathroom very dated and a foist smell throughout. When we arrived there was a vacuum and dirty cloths on the floor so made reception aware. They told me they'd notify housekeeping. Not the four poster suite l'd expected on booking. Other than that, the spa is fine with a lovely warm whirlpool and loungers around the poolside. The restaurant is nice. A shame that the experience didn't live up to expectations as we were looking forward to a luxurious break away.
Stayed 1 night in Nov 2025

6/10 Okay

Peter

Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 3 nights in Oct 2025

6/10 Okay

Richard

Travelled with partner
Disliked: Property conditions & facilities
James M at dinner was first rate. Other staff were less attentive. Being charged £15 to use the gym is outrageous Feels like a 3.5 star hotel that thinks its guests are wallets not people
Stayed 1 night in Oct 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Lara

Stayed 4 nights in Oct 2025

8/10 Good

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior room was lovely. Very spacious and clean with a little living area, including: sofa and coffee table, fridge, radio, coffee machine etc. was on ground floor, which was great, but near housekeeping, which was extremely noisy between 9an till 4 or 5 really. Not too much of a bother if you’re going out. But I was there to stay in and relax as I was unwell. Had continuous problems with the room key card. It took 4 attempts before I finally got to room. Then many visits to reception to get it fixed again during my stay. The spa/swim/gym area is one of the best I’ve seen. Extremely clean, up to date and every amenity. Unfortunately, you need to pay once per stay to access use of this area while booking third party. I do not think it should be advertised as having those facilities when you book the room on hotels.com, it should be an optional extra, the same way as breakfast and meals. The reception staff were lovely and very friendly. I enjoyed my stay overall. Would definitely visit again.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

V

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfy room and staff were great. Food in the restaurant was priced high and the quality fell below expectations for the cost. Gym is small but well equipped and the spa and pool area looked really nice and clean. It seemed like the heating was on in the hotel and it was far too warm. Great easy parking on site.
Stayed 1 night in Oct 2025

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn't look great from outside but very nice inside and worth a visit
Stayed 1 night in Oct 2025

10/10 Excellent

John

Stayed 1 night in Oct 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So nice
Stayed 1 night in Sep 2025

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Aleksandra

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Room Doesn't really clean in bed we found big stain on the sheet and plenty hair bed doesn't zip and all night we don't sleep well because the beds spare
Stayed 1 night in Sep 2025

8/10 Good

lindsay, holywood

Stayed 1 night in Sep 2025

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a lovely feel to it. Nice, clean, friendly attentive staff. The spa was fantastic. The pool was a nice temperature and clean, as were all the facilities. The whirlpool, sauna, steamroom were all great and and a back and shoulder massage was fantastic. The food was good quality, the breakfast special of avacado and eggs on toast was cooked to perfection. My daughter and I enjoyed a couple of relaxing days at the hotel, after burning energy during the day, exploring the beautiful surroundings, on foot (hiking), paddleboarding and horseriding.
Stayed 2 nights in Sep 2025

8/10 Good

Mark

Stayed 1 night in Sep 2025

10/10 Excellent

Toby

Stayed 2 nights in Sep 2025

10/10 Excellent

Mio

Stayed 1 night in Sep 2025

8/10 Good

Janis

Liked: Cleanliness, property conditions & facilities, room comfort

Nice but nothing special

Wasn’t given any information on arrival about what facilities on offer ie food, spa etc given key and that was it. Room was modern, clean apart from some grubby parts in the bathroom which need some cilet bang! The room and bed was nice and comfy. We used the spa, has a whirlpool which was okay, steam was roasting and didn’t use the sauna cause they are seperate in the changing rooms. Nice comfy robes in the room though which were nice and I also liked a fresh milk & water fountain on each floor. Didn’t eat or drink in the hotel as only 10min walk to Penrith town centre where you wilk get lovely food
Stayed 2 nights in Sep 2025

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay at North Lakes that’s why we keep returning
Stayed 1 night in Sep 2025

10/10 Excellent

lee

Stayed 1 night in Sep 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great weekend break

My cousin joined me on a weekend break for my first birthday since losing my husband. Our stay was great from start to finish. Lovely room, pool area immaculate, food lovely and staff very warm and friendly. I'll be back!
Stayed 2 nights in Sep 2025

6/10 Okay

Leah Treagus

Disliked: Cleanliness, amenities, property conditions & facilities
The main dinning area was nice but unfortunately the bedroom we stayed in had a lot of mould in the bathroom and the room just felt damp and smelt off. The bed was very uncomfortable. The breakfast was nice and offered plenty of options. The pool area which you have to pay for was always very busy. Overall, I wouldn’t stay here again.
Stayed 2 nights in Sep 2025

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