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New Continental Hotel, Sure Hotel Collection by Best Western

3.5 star property

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Photo gallery for New Continental Hotel, Sure Hotel Collection by Best Western

Exterior
Indoor pool
Indoor wedding
Reception
Individually decorated, individually furnished, desk, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk

Explore the area

View in a map
Millbay Road, Plymouth, England, PL1 3LD
  • Place, Hoe Park
    ‪6 min walk‬
  • Place, University of Plymouth
    ‪12 min walk‬
  • Place, National Marine Aquarium
    ‪17 min walk‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Standard Room, 2 Single Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(9 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

7.4 out of 10
Good
(8 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(29 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

Individually decorated, individually furnished, desk, iron/ironing board

Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

8.8 out of 10
Excellent
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

Standard Twin Room

  • Sleeps 2

View all photos for Standard Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Double Room

  • Sleeps 2

View all photos for Standard Single Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Single Room

  • Sleeps 1

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Small Room)

Standard Room, 1 Single Bed, Non Smoking (Small Room)

Standard Room, 1 Single Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (Small Room)

Standard Room, 2 Single Beds, Non Smoking (Small Room)

Standard Room, 2 Single Beds, Non Smoking (Small Room)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Family Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Family Room

  • Sleeps 3

View all photos for Family Room

Individually decorated, individually furnished, desk, iron/ironing board

Family Room

  • Sleeps 4

View all photos for Family Room with Sofa Bed

Individually decorated, individually furnished, desk, iron/ironing board

Family Room with Sofa Bed

  • Sleeps 4

Deluxe Room with Whirlpool Bath

  • Sleeps 2

View all photos for Connecting Room

Bathroom

Connecting Room

  • Sleeps 5

Small Single Room

  • Sleeps 1

View all photos for Small Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Small Double Room

  • Sleeps 2

View all photos for Small Twin Room

Individually decorated, individually furnished, desk, iron/ironing board

Small Twin Room

  • Sleeps 2

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2

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About this property

New Continental Hotel, Sure Hotel Collection by Best Western

Family-friendly hotel with a fitness center and a sauna
An indoor pool, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking.
New Continental Hotel, Sure Hotel Collection by Best Western offers 99 accommodations with hair dryers and irons/ironing boards. These individually decorated and furnished accommodations include desks. Flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of the breakfast at New Continental Hotel, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Plymouth Pavilions. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy British cuisine while dining at Steve's Brasserie
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Steps from Plymouth Pavilions and 5 minutes by foot from Theatre Royal, Plymouth
New Continental Hotel, Sure Hotel Collection by Best Western offers its guests a children's pool, an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3025 square feet (281 square meters) and includes conference space. The family-friendly New Continental Hotel, Sure Hotel Collection by Best Western also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Plymouth hotel.

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.
Steve's Brasserie - This restaurant specializes in British cuisine and serves dinner only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 15 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Steve's Brasserie

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • High chair
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 3,025 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Built in 1886
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Dryer
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property will place a credit card authorization upon check-in.
Guests paying in cash must provide a valid photo ID at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 8 for children
  • Self parking fee: GBP 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests with mobility issues should contact this property in advance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

New Continental Hotel Plymouth
New Continental Plymouth
New Continental Hotel Torquay
New Continental Torquay
The New Continental Hotel
New Continental Hotel Sure Hotel Collection by Best Western

New Continental Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 482 out of 1002 reviews
Rating 8 - Good. 334 out of 1002 reviews
Rating 6 - Okay. 119 out of 1002 reviews
Rating 4 - Poor. 46 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel right in the heart of town. Spotlessly clean and well equipped rooms but one issue for me was that the air conditioning units seem to be centrally limited to 22 degrees. This is far too warm imo and while it may not bother others would stop me booking again, at least during the summer. Food in the bistro also very good and pool area great also.
Stayed 2 nights in Jul 2025

8/10 Good

Ina

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Efsun, London

Business traveller
Liked: Staff & service
Nice from the outside, but needs improvement inside The hotel has a charming exterior and is located in a great spot in Plymouth, which initially gave us high expectations. However, the interior felt a bit tired and in need of maintenance. The room wasn’t as clean or comfortable as we had hoped, and some facilities seemed outdated. With a little more care and attention to detail, this place could really live up to its potential. We hope to see some improvements in the future.
Stayed 1 night in Jul 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

anthony

Business traveller

Lower than average,

I know this hotel well, so i was not under any illusions of grandeur. But was disappointed for the following reasons. towel heater was stuck on making the room very hot, (no aircon) Breakfast no tea or coffee offered, no hot breakfast offered, was in the the restaurant for over 30 minutes and was not ask once if I needed anything.
Stayed 1 night in Jul 2025

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel but poor disabled access.

Clean rooms and lovely breakfast. Absolutely NO disabled parking bays / spaces so when we arrived there was nowhere to park.
Stayed 1 night in Jul 2025

4/10 Poor

Anthony

Stayed 1 night in May 2025

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Ken

Travelled with partner
Our hotel room was the worst we have EVER stayed in! We looked through the window at a bank of air con units which kept us awake all night with their constant throbbing noise even with the window closed. On top of that there was a squeaky fire door in the corridor right next to our room which was constantly being opened by late night revellers. I would not wish this room on my worst enemy!!!!!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, quiet nights sleep and walkable to town centre and The Barbican.
Stayed 4 nights in Jun 2025

8/10 Good

Martin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Tanaka

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Although the carpet looked a bit haggard, the room and bed were very spacious, but the lack of AC during a heatwave was.. rough. Room service hours are very limited as well sadly, but there’s plenty of options for a late night meal nearby in the city centre. The continental breakfast was a bit lacking in terms of options, and some things we ordered (like the porridge and “heated croissants”) tasted very processed/chemical. The pool, gym and sauna/steam room is an amazing bonus with this hotel though.
Stayed 2 nights in Jun 2025

4/10 Poor

Dave

Business traveller
Disliked: Staff & service
Stayed 1 night in Jun 2025

6/10 Okay

Sarah

Travelled with group
Liked: Staff & service
Staff were great, nice breakfast. The only issue we had was how it the room was, it was unbearable. No one slept. Windown opened only a cpuple of inches and a fan was provided but did nothing.
Stayed 1 night in Jun 2025

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

Had a great two night’s at the hotel. Very quiet room on the 3rd floor. Going back in December. It’s great please to chill out on my week off as a live in carer.
Stayed 2 nights in Jun 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Peter

Stayed 2 nights in Jun 2025

8/10 Good

Mona

Liked: Cleanliness, amenities, property conditions & facilities
We had a good holiday overall , but
Stayed 3 nights in May 2025

6/10 Okay

Alan

Travelled with family
Hard to fault it, felt slighty dated in need or a refurb, but I wouldn't say it was a bad stay at all. Was very affordable. Would consider it again if I was in Plymouth.
Stayed 1 night in May 2025

8/10 Good

Kin Nam

Travelled with family
Liked: Staff & service
No
Stayed 3 nights in Jun 2025

10/10 Excellent

Yiu Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town clean and comfortable.
Stayed 3 nights in Jun 2025

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