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New Continental Hotel, Sure Hotel Collection by Best Western

3.5 star property

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Photo gallery for New Continental Hotel, Sure Hotel Collection by Best Western

A multi-story building with a prominent tower, featuring arched windows and a grand entrance.
A modern bar area with a curved counter, bar stools, and a variety of bottles. There are hanging lights and a staircase in the background.
A modern hotel lobby with a curved reception desk, bar area, seating arrangement, and a television screen.
A swimming pool area with a book and a glass of orange juice on a white table.
A spacious lobby with a reception desk, a staircase, and a seating area with a sofa and armchair.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
Millbay Road, Plymouth, England, PL1 3LD
  • Place, Plymouth Pavilions
    ‪2 min walk‬
  • Place, Theatre Royal, Plymouth
    ‪5 min walk‬
  • Place, Hoe Park
    ‪5 min walk‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

A hotel room with a bed, bedside lamp, and a television on a wooden dresser.

Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

8.8 out of 10
Excellent
(3 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

A hotel room with two beds, a wardrobe, a painting, and a telephone on the nightstand.

Standard Room, 2 Single Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking

A hotel room with two beds, a painting on the wall, a desk with a lamp, purple chairs, and a window with curtains.

Family Room, Multiple Beds, Non Smoking

7.4 out of 10
Good
(8 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a bedside table, a chair, a small table with a lamp, a television, and a window with curtains.

Standard Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(37 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

A hotel room with two beds, a TV, a wooden side table, and a view of the outdoors.

Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

9.0 out of 10
Wonderful
(6 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed, Non Smoking

A hotel room with a bed, bedside tables, a desk, and a chair.

Standard Room, 1 Single Bed, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking

A hotel room with a bed, a chair, a desk, a wardrobe, and a window with curtains.

Family Room, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

A hotel room with two single beds, each with a wooden headboard, white bedding, and a brown throw blanket. There are bedside tables with lamps and a telephone. A decorative wall piece hangs above the beds.

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi, individually decorated

Standard Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Single Room

Desk, iron/ironing board, free WiFi, individually decorated

Standard Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

A hotel room with a large bed, a desk with a television, a chair, and a window with a view.

Standard Room, 1 Double Bed, Non Smoking (Small Room)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed, Non Smoking (Small Room)

A bedroom with a sloped ceiling, a bed with a red blanket, a nightstand with a telephone, and a window with a view of buildings.

Standard Room, 1 Single Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking (Small Room)

A hotel room with two beds, a small table, a chair, and a window with a view.

Standard Room, 2 Single Beds, Non Smoking (Small Room)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

A four-poster bed with curtains, a desk, a chair, and a mirror in a room with a chandelier.

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

New Continental Hotel, Sure Hotel Collection by Best Western

An indoor pool, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking.
New Continental Hotel, Sure Hotel Collection by Best Western offers 99 accommodations with hair dryers and irons/ironing boards. These individually decorated and furnished accommodations include desks. Flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of the breakfast at New Continental Hotel, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Plymouth Pavilions. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy British cuisine while dining at Steve's Brasserie
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Steps from Plymouth Pavilions and 5 minutes by foot from Theatre Royal, Plymouth
New Continental Hotel, Sure Hotel Collection by Best Western offers its guests a children's pool, an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3025 square feet (281 square meters) and includes conference space. The family-friendly New Continental Hotel, Sure Hotel Collection by Best Western also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Plymouth hotel.

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.
Steve's Brasserie - This restaurant specializes in British cuisine and serves dinner only. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 15 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Steve's Brasserie

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • High chair
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 3,025 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Built in 1886
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Dryer
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property will place a credit card authorization upon check-in.
Guests paying in cash must provide a valid photo ID at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 8 for children
  • Self parking fee: GBP 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests with mobility issues should contact this property in advance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

New Continental Hotel Plymouth
New Continental Plymouth
New Continental Hotel Torquay
New Continental Torquay
The New Continental Hotel
New Continental Hotel Sure Hotel Collection by Best Western

New Continental Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1002 reviews
Rating 8 - Good. 331 out of 1002 reviews
Rating 6 - Okay. 120 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 22 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great, breakfast could be better. Parking is good and location is great .
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gent on reception was absolutely fantastic - friendly, approachable and only to happy to help. Breakfast was great - good offering. Parking wa ls plentiful and very reasonable
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great value for a hotel with a pool and gym and steam room and sauna. The staff were wonderful and breakfast was great. Will stay here everytime I visit Plymouth.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
We didn't have breakfast room only. The hotels lovely and within walking distance to all attractions. Psrking on site is reasonable priced
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities
Absolutely spotless room and hotel , would recommend this hotel for a Plymouth stay
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Disliked: Amenities
place is OK for a short stay
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, with a change of towels Etc; the staff are both friendly and very helpful.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities
Hotel is a little tired but overall great
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room, friendly and helpful staff, delicious breakfast, swimming pool nice but needs to be updated
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Mr Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel well located for easy access to the town centre and the barbican (marina). Appx 20min walk from train station. Rooms always stocked with tea etc & iron & ironing board in rooms.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Helpful staff on reception and at breakfast
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities
Lovely stay clean room. Staff very friendly and great lication
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size and very clean. Staff at reception were very polite. House keeping were friendly. Check out was not until 11am on the day of departure but house keeping came around at 9am so felt a bit pressured to pack and leave.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Karthik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supererior double. Lovely room and super comfy bed. Good bathroom. Breakfast was lovely,hot and fresh and served nicely. Nice robes in the room and also iron and board. Added bonus was a bath. Will definitely stay again but maybe ask for a rear room as was lots of noise from traffic even with windows closed. Also think it's a bit unfair to charge for onsite parking.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with everything around
Stayed 2 nights in Sep 2025
Verified review

4/10 Poor

Steven

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was very untidy. Found an old sock behind the curtains when I closed them. The room I was in was very noisy from the road at the front. The staff are very friendly and nice though and the breakfast is ok.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Paula

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spotless. Staff were very helpful and polite. Breakfast was hot and staff were polite.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A excellent place to stay for a overnight trip, resturant on site was good and the room was clean, tidy and comfortable.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Helen

Liked: Cleanliness, staff & service
Disliked: Amenities
Lovely staff and room has been renovated
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Theresa

Liked: Cleanliness, amenities
Clean room
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Polly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area nice.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Gareth

Liked: Cleanliness, amenities
Wonderful staff on reception who were friendly and flexible with parking, compliments to them to go out their way linked to football timings. Thank you. Good value for a city centre location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay in a twin room with my sister, friendly staff, nice clean room, lovely breakfast, great leisure facilities and handy for the theatre
Stayed 1 night in Oct 2025

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