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The Merchant's House, BW Signature Collection

3.5 star property

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Photo gallery for The Merchant's House, BW Signature Collection

Standard Room, 1 King Bed, Non Smoking (Theme Room)
Lobby
Daily buffet breakfast (GBP 15.00 per person)
Suite, 1 King Bed, Non Smoking, Courtyard Area (with Sofabed) | Terrace/patio
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
29 Milford St, Salisbury, England, SP1 2AP
  • Place, Market Square
    ‪3 min walk‬
  • Place, Cathedral Close
    ‪4 min walk‬
  • Place, Salisbury Cathedral
    ‪7 min walk‬
  • Airport, Southampton (SOU)
    ‪35 min drive‬

Room options

View all photos for Classic Room, 1 Single Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Classic Room, 1 Single Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(38 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Classic Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(19 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Superior Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Larger Room)

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Theme Room)

Standard Room, 1 King Bed, Non Smoking (Theme Room)

Standard Room, 1 King Bed, Non Smoking (Theme Room)

10.0 out of 10
Exceptional
(3 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Courtyard Area (with Sofabed)

Suite, 1 King Bed, Non Smoking, Courtyard Area (with Sofabed)

Suite, 1 King Bed, Non Smoking, Courtyard Area (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Classic King Room-Non-Smoking

  • Sleeps 2

View all photos for Classic Single Room

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Classic Single Room

  • Sleeps 1

Classic Room With 2 Single Beds-Non-Smoking

  • Sleeps 2

Superior King Room-Non-Smoking

  • Sleeps 2

Deluxe King Room-Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Theme Room

  • Sleeps 2

1 King Bed, Non-Smoking, Deluxe Room, Larger Room

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Sofabed, Courtyard, Lounge Area

  • Sleeps 2

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Exterior
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About this property

The Merchant's House, BW Signature Collection

Hotel in Salisbury with a 24-hour front desk and a bar
This smoke-free hotel features a bar/lounge, a 24-hour front desk, and free WiFi in public areas.
The Merchant's House, BW Signature Collection offers 37 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. 40-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Our customers tell us they can't get enough of the breakfast at The Merchant's House, BW Signature Collection. During your stay, you're just a quick walk from Southampton Skating. You'll find features like free WiFi in public areas and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Guests have great things to say about the clean accommodations and the location
  • 10 minutes by car from New Forest National Park and 14 minutes from Stonehenge
Public spaces have free WiFi. You can enjoy a drink at the bar/lounge.

This 3.5-star Salisbury hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The Merchant's House
The Merchant's House BW Signature Collection
The Merchant's House, BW Signature Collection Hotel
The Merchant's House, BW Signature Collection Salisbury
The Merchant's House, BW Signature Collection Hotel Salisbury

Reviews

The Merchant's House, BW Signature Collection Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 566 out of 822 reviews
Rating 8 - Good. 181 out of 822 reviews
Rating 6 - Okay. 54 out of 822 reviews
Rating 4 - Poor. 14 out of 822 reviews
Rating 2 - Terrible. 7 out of 822 reviews

Reviews

6/10 Okay

Annette

Liked: Cleanliness
Disliked: Amenities
The building was well maintained. The staff were nice but nothing spectacular. The surrounding area questionable. Parking-they say they have space, but it like 3 spots. Parking on the street is hard to find and you must pay 8am-6pm. There is a parking garage, same you must pay 8am-6pm.
Stayed 1 night in Sep 2025

6/10 Okay

Wendy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Limited, extremely tight parking. Uploaded to the bare minimum of their responsibilities… Certainly not overly friendly or welcoming. TV worked, room strangely damp.
Stayed 1 night in Sep 2025

10/10 Excellent

Alun

Stayed 2 nights in Aug 2025

10/10 Excellent

Marc

Stayed 1 night in Sep 2025

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lovely hotel
Stayed 1 night in Sep 2025

4/10 Poor

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overpriced, dated, no parking - Not Great.

Very expensive stay and disappointed on arrival to find the guest parking was liited to 8 cars! This should be clearly stated as the listing was deceptive. The hotel is old and tired - there were no unused electrical sockets available, small room, no view, the corridor lighting shone under the door and the air con was noisy so disrupted sleep. Good breakfast is the only positive from this overpriced break.
Stayed 2 nights in Sep 2025

10/10 Excellent

james

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very limited parking, but extremely walkable. Rooms are small but comfortable.
Stayed 2 nights in Sep 2025

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable rooms

An ok stay , receptionist could at least look up from her phone and acknowledge customers when they walk into the hotel . Parking is limited but rooms are comfortable and well soundproofed .
Stayed 3 nights in Sep 2025

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night. Pleasant, friendly, walkable.
Stayed 1 night in Aug 2025

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
allgood
Stayed 1 night in Jun 2025

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, beds were very comfortable. The staff was very nice, but the parking was a bit of challenge with not enough spaces for everyone staying. Once you leave, you’re unlikely to get a spot when you return. And the shower was very confusing. Overall it was still a nice hotel and very convenient for getting around.
Stayed 1 night in Aug 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Antony

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly, clean room However parking is on a first come basis, would have been good to know before booking. There is pay and display outside but only for one hour
Stayed 1 night in Aug 2025

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Staff & service, room comfort

Not a recommendation

The restaurant looked amazing. Unfortunately, we didn’t even try it because of how bad the room was. Uncomfortable bed. Floors uneven and creaky. If you’re remodeling an old place, either go all in on making it “vintage” or go all in modernizing. Desk personnel were not very friendly or helpful. Did have parking but tight and filled up quickly. Walkable to the Cathedral and other sights.
Stayed 2 nights in Aug 2025

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay- just be advised that if you’re bringing your car, there isn’t much parking
Stayed 1 night in Jun 2025

8/10 Good

M P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great break

Very friendly staff on the desk and in the restaurant. The location was very central and great for exploring the city. We would stay there again
Stayed 2 nights in Aug 2025

6/10 Okay

sharon.l

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good location and nice staff, but...

The hotel was amazing considering it was built in the 1400's. The staff was very nice. The room was decent although the bed was a little too soft for me. The welcome drink of 50% off was a nice surprise. The walls were a little thin, and someone above me was clomping around. The biggest problem that I had was the bed bugs. I got bitten the first night but wasn't sure exactly what was going on. The second night left no doubt. I went down to reception to ask for another room, but they were fully booked. My friend and I had to stay up all night and pay extra to catch an earlier train, ruining our day out in Salisbury. In the morning, the woman at reception said that they would be refunding my money. I hope that everything gets straightened out as, in general, it's a nice place to stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cracking hotel

Lovely hotel close to city centre. Staff were fantastic and very friendly. Room great and breakfast delicious. I hope to come back one day.
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

David

Stayed 1 night in Aug 2025

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2025

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