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Best Western Shaftesbury The Royal Chase Hotel

3.0 star property

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Photo gallery for Best Western Shaftesbury The Royal Chase Hotel

Indoor pool
Fireplace
Executive Room, 1 King Bed, Non Smoking
Indoor wedding
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Royal Chase Roundabout, Shaftesbury, England, SP7 8DB
  • Place, Cranborne Chase and the West Wiltshire Downs
    ‪12 min walk‬
  • Place, Shaftesbury Abbey Museum and Garden
    ‪14 min walk‬
  • Place, Gold Hill Museum
    ‪14 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪48 min drive‬

Room options

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(21 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Single Bed, Non Smoking

Comfort Room, 1 Single Bed, Non Smoking

Comfort Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Single Bed

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About this property

Best Western Shaftesbury The Royal Chase Hotel

Hotel in Shaftesbury with an indoor pool and a restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, 24-hour room service, and conference space.
Best Western Shaftesbury The Royal Chase Hotel offers 32 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a sauna.
Our customers tell us they can't get enough of the helpful staff at Best Western Shaftesbury The Royal Chase Hotel. During your stay, you'll be within walking distance of Cranborne Chase and the West Wiltshire Downs. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy British cuisine while dining at Byzant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, 6 meeting rooms, and conference space
  • Onsite recreation includes a sauna
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 12 minutes by foot from Cranborne Chase and the West Wiltshire Downs and a 2-minute drive from Gold Hill Museum
  • Pets welcome for a fee (restrictions apply)
Best Western Shaftesbury The Royal Chase Hotel offers its guests an indoor pool and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 3875 square feet (360 square meters) and includes conference space. A library, a terrace, and a garden are also featured at the business-friendly Best Western Shaftesbury The Royal Chase Hotel. Self parking is free.

This 3-star Shaftesbury hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 9:30 AM.
Byzant - This restaurant specializes in British cuisine and serves dinner only.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: GBP 13.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Byzant

Things to do

  • Indoor pool
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 3,875 square feet of conference space
  • 6 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • 2 floors
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed: New Year's Eve and New Year's Day.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 13.50 per person
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Pool fee: GBP 5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:30 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Royal Chase Hotel Shaftesbury
Shaftesbury The Royal Chase
Best Western Royal Chase Shaftesbury
Best Western Shaftesbury The Royal Chase Hotel Hotel
Best Western Shaftesbury
BEST WESTERN The Royal Chase Hotel Shaftesbury, Dorset
Best Western Shaftesbury The Royal Chase Hotel Shaftesbury
Best Western Shaftesbury The Royal Chase Hotel Hotel Shaftesbury

Best Western Shaftesbury The Royal Chase Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 184 out of 520 reviews
Rating 8 - Good. 207 out of 520 reviews
Rating 6 - Okay. 85 out of 520 reviews
Rating 4 - Poor. 31 out of 520 reviews
Rating 2 - Terrible. 13 out of 520 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Jonathan A G

Stayed 1 night in Nov 2025

6/10 Okay

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decor in bar a bit tired

The bar closed very early, and the chairs and tables were very shabby. The carpet needs replacing.
Stayed 1 night in Oct 2025

8/10 Good

Christopher

Travelled with family
We slep5 well and had a varied breakfast.
Stayed 1 night in Oct 2025

8/10 Good

Jane

Travelled with partner
We were in room 21 it was very noisy, both nights. I did mention it at reception, but no response. Can’t fault anything else, other staff were very helpful. Food was excellent.
Stayed 2 nights in Oct 2025

8/10 Good

Dave

Liked: Cleanliness
It was ok room was nice a spacious
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was easy and safe, we had a van so we needed plenty space. Breakfast was really good, the room was very large and so was the bathroom, all super clean. we had no time to try the pool sadly
Stayed 1 night in Oct 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Jon-Scott

Stayed 2 nights in Sep 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Our room was comfortable and spacious. The restaurant food was lovely.
Stayed 1 night in Sep 2025

10/10 Excellent

Peter

Stayed 1 night in Sep 2025

6/10 Okay

Gemma, Bognor Regis

Travelled with family and small children
Liked: Staff & service
Wall paper ripped and hanging of the wall. Shower broken. Could not get the cold tap to work so got scolded when used shower. (Did tell reception) bed was comfortable and slept well. The pool area is okay. Could do with loungers for non swimmers to seat comfortably with a book whilst family swim. Breakfeast was okay could be done with being cooked longer and scrambled egg was more like a sloppy omelette. ( obv done in microwave)
Stayed 1 night in Aug 2025

8/10 Good

Connie-Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff, food, and pool. Would stay again

Super friendly staff, accommodating, great food for both dinner and breakfast. Large room, plenty of towels, lots of choice for teas/coffee. The pool was lovely and warm, great for all ages. A few tiles were a little run down around the pool and windows were cloudy but this was minor. I would also advise descaler/filter for the kettle.
Stayed 1 night in Aug 2025

10/10 Excellent

Ben

Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant Stay

The hotel is beautiful, quiet and clean. The staff were FANTASTIC. I would highly recommend
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

alan

Liked: Cleanliness, staff & service, amenities
Staff vg
Stayed 2 nights in Aug 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Gina

Stayed 1 night in Jun 2025

6/10 Okay

john

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Nothing special

Hotel was quite tired and we were very disappointed by the fact that the bar wasnt open when we arrived, indeed it didnt open until around 18,30! It would have been nice to enjoy a glass of wine after driving for 5 hours, we also found that the towels were quite rough and didnt smell very pleasant
Stayed 2 nights in Aug 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within easy walking distance to the town centre. Noisy generator outside the building adjacent to room.
Stayed 1 night in Aug 2025

8/10 Good

Pauline

Hotel easy to find. Twin room comfortable. Food good
Stayed 1 night in Jul 2025

6/10 Okay

Graham

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Sets low expectations and fails to achieve them

Toilet not flushed, dirty towels hanging everywhere and lots of dead wasps on the window-sill. Spoke to reception - no apology or anything. Just told us to collect some towels when we next went past. Tired place but over-priced at £140. Really big room and v comfy bed though.
Stayed 1 night in Jul 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were friendly. Property was very clean. Although a little dated. But overall it was a good experience. Beds were comfortable.
Stayed 2 nights in Jul 2025

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