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Best Western Stoke on Trent City Centre Hotel

3.0 star property

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Photo gallery for Best Western Stoke on Trent City Centre Hotel

Serves lunch, dinner and happy hour
Point of interest
Point of interest
Point of interest
Suite, 1 Double Bed, Non Smoking

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
66 Trinity Street Hanley, Stoke-on-Trent, England, ST1 5NB
  • Place, Regent Theatre
    ‪3 min walk‬
  • Place, The Potteries Museum and Art Gallery
    ‪5 min walk‬
  • Place, Victoria Hall
    ‪6 min walk‬
  • Airport, Manchester (MAN)
    ‪66 min drive‬

Room options

View all photos for Executive Room, 2 Single Beds, Non Smoking

Executive Room, 2 Single Beds, Non Smoking

Executive Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a round mirror, and a window with curtains.

Standard Room, 2 Single Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Superior Suite, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

Standard Room, 1 Double Bed (with Free Hot Breakfast)
Holiday Inn Express Stoke On Trent by IHG
Stoke-on-Trent
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.2 out of 5, Very good, 1,003 reviews
The price is €61
includes taxes & fees
28 Jun - 29 Jun
Holiday Inn Express Stoke On Trent by IHG

About this property

Best Western Stoke on Trent City Centre Hotel

This hotel features a bar/lounge, a conference center, and a coffee shop/cafe. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Best Western Stoke on Trent City Centre Hotel offers 135 accommodations with coffee/tea makers and hair dryers. Plasma televisions come with premium digital channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at Best Western Stoke on Trent City Centre Hotel, you're just a quick walk from Regent Theatre. You'll find features like free WiFi in public areas, plus a bar and a coffee shop/cafe.
  • Free WiFi
  • Enjoy a bite to eat at Restaurant 66, a buffet restaurant that serves British cuisine
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Just a 3-minute walk from Regent Theatre and 5 minutes by foot from Victoria Hall
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 9 meeting rooms.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 7610 square feet (707 square meters) and includes a conference center. The business-friendly Best Western Stoke on Trent City Centre Hotel also features multilingual staff, coffee/tea in a common area, and a fireplace in the lobby. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Stoke-on-Trent hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Restaurant 66 - This buffet restaurant specializes in British cuisine and serves breakfast only.
Bennett s Bar - This lobby lounge serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 7.50 per day)
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 14.50 for adults and GBP 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Bennett s Bar
  • Restaurant 66

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (7,610 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Built in 1900
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 14.50 for adults and GBP 7.00 for children
  • Self parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
This property uses some solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Stoke Stoke-on-trent
Stoke Quality Hotel
Quality Stoke
Quality Hotel Stoke Stoke-on-trent
Quality Hotel Stoke Trent Stoke-on-trent
Quality Hotel Stoke Trent
Quality Stoke Trent Stoke-on-trent
Quality Stoke Trent
Best Stoke On Trent City
Quality Hotel Stoke on Trent
Best Western Stoke on Trent City Centre Hotel Hotel
Best Western Stoke on Trent City Centre Hotel Stoke-on-Trent

Best Western Stoke on Trent City Centre Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 218 out of 1002 reviews
Rating 8 - Good. 352 out of 1002 reviews
Rating 6 - Okay. 232 out of 1002 reviews
Rating 4 - Poor. 108 out of 1002 reviews
Rating 2 - Terrible. 92 out of 1002 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Great stay, friendly staff, pool was excellent.
Stayed 2 nights in May 2022
Verified

8/10 Good

Marius

Liked: Cleanliness, staff & service, room comfort
A good short stay
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Room comfortable, friendly staff, excellent breakfast
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean.the lady on reception was polite and overall it was a nice stay.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Niels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent classic hotel

The hotel appears a bit old fashioned, but it has its charm. Centrally located, cozy bar and good breakfast.
Stayed 1 night in May 2022
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine for a couple of night stay
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Motel

Central location to allow easy access to town centre
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

jez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel parking is an additional 7.50 Staff all very friendly
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Hotel is lovely clean bright well maintained, no issues no concerns at all.we stayed in a superior suite , very nice big comfy bed we will be back
Stayed 1 night in Jun 2022
Verified

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alton towers trip

Clean and spacious rooms with comfy bed and good breakfast selection
Stayed 2 nights in Oct 2021
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old fashioned hotel, refreshing change from homogeneous chains we usually stay in
Stayed 1 night in May 2022
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff where helpful, excellent housekeeper who was friendly and very helpful. Room was clean and decor was lovely
Stayed 5 nights in May 2022
Verified

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good night stay at Best Western Stoke on Trent

Stay was good, hotel was really clean and tidy and staff were great. only request would be for more pillows in the room.
Stayed 1 night in Oct 2021
Verified

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, comfy hotel

Stayed here many times now. Good, comfy rooms bathrooms could do with updating. The parking should be free seeing as it's next to the hotel. The swimming pool is really good and the breakfast was very very good.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Alton Towers. Town centre a bit sad. Staff really helpful and friendly
Stayed 1 night in Jun 2022
Verified

6/10 Okay

joseph

Liked: Staff & service
The property is fine for the price paid. Staff are pleasant and helpful.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jh

Very nice stay , very clean and friendly service .
Stayed 1 night in Nov 2021
Verified

2/10 Terrible

Ashley

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel in desperate need of restoration.
Stayed 4 nights in Jul 2022
Verified

8/10 Good

Kristopher

Liked: Staff & service, room comfort

Get what you pay for

Was an ok hotel but fair for the money. I would happily stay again.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an ok stay. Rooms basic but comfortable. Quite noisy through the night until 4 a.m with people coming in and shouting but other than this no problems.
Stayed 1 night in Feb 2022
Verified

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, room comfort

Comfortable Stay - everything you need

Ideal for the concert we were attending, obviously this has been a grand hotel in its time and could do with some TLC and money being lavished on it but our room was bright, modern and the bed linen/towels were clean & the bed very comfortable. Great nights sleep. Friendly, welcoming staff.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Night Stay

I've visited Stoke on a number of occasions but this has been the best hotel I stayed in. it's nice and central, the rooms are good and the breakfast very tasty. The staff are very good - especially Shawney the receptionist, who was wonderful in sorting out a few niggles. I'll happily go back.
Stayed 1 night in Feb 2022
Verified

6/10 Okay

Verified traveller

1 night stay. Basic, but clean enough. Bit noisy due to location
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
If car park and swimming was included in the price I would give this hotel a better rating. Hotel experience was enjoyable.Felt it was overpriced.
Stayed 1 night in Apr 2022
Verified

6/10 Okay

Alan

Liked: Cleanliness, staff & service

Best western Hanley

The hotel quite frankly is a bit shabby and is seriously in need of modernisation/ make over.Getting past that the room was clean and tidy and the staff quite helpful.
Stayed 1 night in Sep 2021

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