4/10 Poor
William
Business traveller
4 Feb 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Room was fine, well heated and clean.
Leisure area was dirty, especially around the edges of the pool area and sauna - I did mention this to reception in the morning and they did have someone out there cleaning later that evening when I visited the sauna.
Had the pork belly with dauphinoise potatoes for dinner one night, asked for the black pudding to be changed out for some extra potato but what came out was 2 and a half new potatoes, I asked the waiter and he said that is extra, so I dread to think how small the portion usually is. Pork belly was chewy and overall the meal was unsatisfying, I was still hungry after.
About half the members of staff I encountered during my 4 day stay were pleasant, the other half didn't seem to want to be there. Hospitality isn't an easy industry but I've never experienced service this poor by that many members of staff in one place. In all my years of using Expedia, I've not stayed at a place this poor and felt so mislead from what was advertised. I wouldn't recommend this place.
William
Stayed 3 nights in Jan 2025
