8/10 Good
Mrs J
4 Mar 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Setting.
This hotel is one we've been to 3 times now. I have a bit of a mixed review. The room was lovely, clean, good quality towels/bedding and very comfortable. We felt a little bit cold despite the radiator being on 5, so I asked the lovely lady on morning reception for some extra blankets. She said she'd get on to this. She is a real gem, very helpful and friendly, supplying us with anything we needed for the room: tea, coffee, buscuits. Then the lady who maintains the rooms came soon after with a couple of blankets. She also offered to try and find a suppliment heater for our room with no prompting from us..a nice touch, another very helpful staff member. All the staff we came into contact with were lovely. Now the other side of things for us. We sat in the bar soon after arriving and to say it was hectic was an understatement. There was such a backlog of orders for food, we were told we could not place an order for any bar snacks (3 plates) and they would tell us when we could order. There seemed to be this uncomfortable air of them struggling to keep up. At dinner we were shown to our table without menu for a while. Food was nice, but the staff were under pressure and a bit thin on the ground, hence we sat for about 3/4 of an hour with used plates still on our table and not asked if we would like a desert. Not an enjoyable ambience for our meal. Breakfast was uncomfortable too. There was a lady on her own flying around in a panic as things ran out, queues formed. Not good.
Mrs J
Stayed 3 nights in Mar 2025
