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Muthu Westcliff Hotel (Near London Southend Airport)

3.0 star property

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Photo gallery for Muthu Westcliff Hotel (Near London Southend Airport)

Breakfast, dinner served; local and international cuisine, sea views
Superior Twin Room
Reception
Reception
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

View in a map
18-20 Westcliff Parade, Westcliff-on-Sea, England, SS0 7QW
  • Place, Cliffs Pavilion
    ‪3 min walk‬
  • Place, Adventure Island
    ‪10 min walk‬
  • Place, Southend Pier
    ‪13 min walk‬
  • Airport, London (SEN-Southend)
    ‪6 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.6 out of 10
Excellent
(4 reviews)
  • 15 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Small Double Room, Single use

1 bedroom, individually decorated, individually furnished

Small Double Room, Single use

10.0 out of 10
Exceptional
(2 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Small Double Room

1 bedroom, individually decorated, individually furnished

Small Double Room

9.0 out of 10
Wonderful
(6 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite

Suite

  • 17 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Family Room

Family Room

Family Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Junior Executive Room

Junior Executive Room

Junior Executive Room

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

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About this property

Muthu Westcliff Hotel (Near London Southend Airport)

Victorian hotel with bars and a 24-hour business center
A restaurant, 2 bars/lounges, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a conference center, and self parking.
Muthu Westcliff Hotel (Near London Southend Airport) offers 55 accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. 26-inch flat-screen televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Muthu Westcliff Hotel (Near London Southend Airport). During your stay, you're just a quick walk from Southend Cliff Gardens. Free WiFi in public areas, 2 bars, and a restaurant are available.
  • Free WiFi
  • Enjoy local and international cuisine and ocean views while dining at Great Tides
  • English breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Southend Cliff Gardens and Genting Casino
Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A 24-hour business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 11 square feet (1 square meters) and includes a conference center. A terrace, multilingual staff, and a garden are also featured at Muthu Westcliff Hotel (Near London Southend Airport). For a fee, parking is available.

This 3-star Westcliff-on-Sea hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 7:30 AM to 10:00 AM.
Great Tides - Overlooking the ocean and garden, this restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 5.80 per day)
  • Onsite parking includes off-street options

Food and drink

  • Daily English breakfast available 7:30 AM to 10:00 AM for a fee: GBP 15.95 for adults and GBP 10 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great Tides

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (11 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift (60 centimetre wide door)

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1891
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 35.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Parking is payable by MOBON mobile app only.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

The mandatory service fee is a nonrefundable credit card verification fee charged at time of booking. The credit card verification fee is not charged on nonrefundable bookings.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 15.95 for adults and GBP 10 for children
  • Self parking fee: GBP 5.80 per day
  • Late check-out fee: GBP 35.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hotel Westcliff
Muthu Westcliff
The Westcliff Hotel
Muthu Westcliff Hotel
Muthu Westcliff Hotel (Near London Southend Airport) Hotel

Reviews

Muthu Westcliff Hotel (Near London Southend Airport) Reviews

7.6

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 299 out of 1000 reviews
Rating 8 - Good. 382 out of 1000 reviews
Rating 6 - Okay. 183 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great staff make up for a lacklustre stay

The hotel appears to have a long standing issue with the hot water, so much so that there was a notice on the toilet cistern saying so. Both the shower and hot watertap must be run at the same time. If we knew we wouldn't have booked. The walls are thin, we could hear other residents in the wee small hours, and there was a persistent and intermittent scratching through the night which I suspect was a rodent. The last time I looked at the clock it was 3am. I have never had to write a review like this before, however it's fair to say you get what you pay for.
Stayed 2 nights in Aug 2025

8/10 Good

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Your staff were amazing
Stayed 1 night in Jul 2025

8/10 Good

Brenda

Stayed 2 nights in Jul 2025

6/10 Okay

J S

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Alex

Issue with hot water. Sometimes had to wait a long time before water heated up. Once when showering, the water went cold in the middle of the shower. Also sink wasn't very broad; each time I washed my face, water dripped from my chin on to the floor which I then had to clean up
Stayed 3 nights in Jul 2025

8/10 Good

Stuart

Liked: Cleanliness, staff & service
Polite staff. I only stayed for one night. The rooms are a little dated but clean. Close to seafront and Cliffs Pavilion. Reasonably priced for my short stay.
Stayed 1 night in Jul 2025

6/10 Okay

Fiona

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Our room looked literally NOTHING like the charming photo - we had a single and a double bed in a quite old fashioned room. No air con. Heat blasting in the windows. Which opened, so that's good! Still nice though. Very old fashioned and charming. Oh god and the elevator is VERY small, so if you dislike small spaces... but the bar and bar staff rock! And front desk guy was lovely.
Stayed 1 night in Jun 2025

10/10 Excellent

Julio

Stayed 1 night in Jun 2025

8/10 Good

Graham

Liked: Amenities
Staff were excellent especially the receptionist on duty am 25/26 /28of June so helpful he booked the parking on my car . The only downside for me was a nois how do you spell noisy couple in the next room but apart form that excellent,wonderful breakfast
Stayed 2 nights in Jun 2025

6/10 Okay

Justin

Disliked: Property conditions & facilities

Tired looking interior

Very tired looking hotel. TV remote didnt work. Very creaky floors. Strange musky smell.
Stayed 1 night in Jun 2025

10/10 Excellent

Suzanne

Stayed 2 nights in Jun 2025

6/10 Okay

Irena

The hotel overal was okey, nice family room, good location for shopping, walkable to the sea site. The minus was the hot water which you have to wait like 10 mins and you have to constantly run water to get warm/hot, which in mine opinion its waste of the water and the boiler should be change at that stage. At the front of the reception we have slight struggle to get hold as was no one at the desk and no ring bell or anything to be able get attention. By the way we didn't hear when we check out from the receptionist words " I hope we see you again", instead we heard " okey, bye" which put us off more to the hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short stay while visiting Cliffs Pavilion.
Stayed 1 night in Jun 2025

4/10 Poor

Alison

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointing room. Ratty decor. TV didn't work, no curtains and just one set of blinds. The bathroom stank. Was only staying one night and wouldn't have stayed longer.
Stayed 1 night in Jun 2025

2/10 Terrible

Fiona

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was extremely disappointing. The room was dirty, poorly maintained, and felt very rundown. Pigeons could be heard cooing right outside the window early in the morning — no netting or barriers to prevent them. The shower only worked if I turned on both the sink and shower taps at the same time, which is unacceptable. No bath mat made the floor slippery and unsafe. Towels were limited and the in-room refreshments were poor — no milk and out-of-date biscuits. The one positive was the receptionist, Kieran. He was polite, professional, and helpful. I sincerely hope he moves on in hospitality, away from this establishment. I paid over £100 for one night and expected at least basic standards. Unfortunately, this place failed on almost every level. I won’t be returning.
Stayed 1 night in May 2025

4/10 Poor

Leah

Stayed 1 night in May 2025

2/10 Terrible

ian

Stayed 1 night in May 2025

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what we needed it for
Stayed 2 nights in May 2025

6/10 Okay

Maria

Travelled with group
Pigeons outside bedroom window making loads of noise the room was very hot we had a fan but it didn’t work properly and the hot water only came on in the morning and you couldn’t adjust the setting it was red hot.
Stayed 2 nights in May 2025

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, amenities
My room was small and bed was uncomfortable and if bathroom light was on the fan noise was noisy
Stayed 1 night in May 2025

2/10 Terrible

Paul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Couldn’t sleep until nearly 3am

It’s 2:30 in the morning and I’m writing this email and I’ve had to complain to reception to to the noise of the people above us. They have been shouting and swearing since 10pm when they arrived back to their room. I have a 9 year old daughter and we both havnt slept since we went to bed at 9:30 pm. Absolute UNACCETPABLE
Stayed 1 night in May 2025

2/10 Terrible

james e

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Rooms old need updating wall paper coming off walls toilets dirty carpets dirty
Stayed 1 night in May 2025

8/10 Good

Sally

Stayed 2 nights in May 2025

6/10 Okay

Christine

Travelled with partner
Disliked: Amenities, property conditions & facilities
Lovely location. Check in was a nightmare trying to sort out the parking!!
Stayed 1 night in May 2025

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