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Norton Park Hotel, Spa & Manor House

4-star property
Sutton Scotney, Winchester, England (01) 562 1066
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3.5 out of 5
See all 15 ebookers Reviews

"Good service throughout the stay . Friendly staff . Nice hotel . One or two quirks ( Pool closed twice on our 2 night stay) but on the whole s good ex ... " More

By a verified traveller on Sun 20 Nov 2022

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Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
€90* Per night/room 19 May - 20 May

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Manor House Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Manor House Feature Double

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Norton Park Hotel, Spa & Manor House. During your stay, you'll be within walking distance of River Test. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.

  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine while dining at Scene Restaurant
  • Self-service breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, massages or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and fitness classes
  • Guests speak favourably about the clean guestrooms and the helpful staff
  • 10 minutes by car from Bombay Sapphire Distillery and 14 minutes from South Downs National Park
  • Dogs welcome for a fee

Norton Park Hotel, Spa & Manor House ratings based on 15 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Norton Park Hotel, Spa & Manor House

Everyone (8) Couples (4) Family (2)
5 out of 5

Posted by on 26 Mar 2023

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Comment from Hotel Management

17 Apr 2023 by Paul Russell - General Manager

Dear NeilThank you for your 5 star review. Greatly appreciated. Kind regardsPaul

3 out of 5

Posted by on 20 Mar 2023

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Comment from Hotel Management

10 Apr 2023 by Paul Russell

Dear NeilMany thanks for your reviewKind regardsPaul - General Manager

4 out of 5
Good service throughout the stay . Friendly staff . Nice hotel . One or two quirks ( Pool closed twice on our 2 night stay) but on the whole s good experience.

Posted by on 20 Nov 2022

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Comment from Hotel Management

24 Nov 2022 by RT

Dear Neil,Thank you for taking the time to let us know about your experience following your recent visit to the hotel. I have shared your comments with my colleagues and we will certainly take these onboard as all customer feedback is extremely important to us. The team and I do hope that you will choose to return to the hotel. With best wishes, Anthony. Anthony Cox, General Manager

3 out of 5
c

Posted by , from Luton on 11 Mar 2022

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4 out of 5
The hotel itself is lovely. The grounds and hotel are well maintained. The staff are so friendly and accommodating. Couldn’t fault them. Few little niggles though, we had asked for a role way bed for our 6 year old at the time of booking and I phoned the hotel a few weeks before to check it was all sorted and booked in. At check in I asked again if this was done and I was assured it was done. It wasn’t, plus only 2 towels in the room for 3 people and the plug hole to the sink was trapped shut. We called receptions and within 20 minutes everything was resolved, so can’t really complain too much. However it would have been nice not to have to wait for these things to be sorted. The restaurant was lovely and food delicious, although the menu choice is limited. The waiting staff are rushed off their feet and we waited 30 minutes before our drink order taken. Then my wine was served with ice! Very odd! The service was very slow and roughly around an hour between getting our starter and main course. Which is ok when you don’t have a hungry 6 year old! We were also over charged for our children’s pre set meal and charged twice for his desert which was part of a set children’s menu. We didn’t notice until later and didn’t want to make a fuss. The staff were so busy it seemed petty to ask for a refund. I felt bad that the hotel seemed at capacity but clearly not enough staff to manage things so they could run smoothly. All in all we enjoyed the stay & would stay there again

Posted by on 28 Aug 2021

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5 out of 5

Posted by on 21 Aug 2021

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2 out of 5
Have visited the Norton Park previously and would say this stay very disappointed. Clearly under staffed , happy to charge their going rate but service and delivery not matched. Bedroom had cob webs and a finger along top of prints.. oops the dust. House cleaning were invited into view. Social distancing not being adhered to in respect of wedding guests/residents, under staffed but happy to have the numbers and as a result areas left untided , accessible toilet full of vomit and just left having reported to staff , dining experience a shambles with dirty cutlery and lip prints on wine glass prior to use. The spa was nice but appears treatments favour spa day guests rather than residents as couldn’t book even before arrival. The grounds are still lovely but when facilities and service in hotel aren’t being looked after along with guests the distance and remoteness make me really wonder whether to return. Wedding parties truly ruin what should be a more tranquil visit. I’d also highlight no one to discuss with at check out and despite sending a lengthy email to manager complaining there has been no response nor acknowledgement and that about sums up the Norton Park for service or lack of.

Posted by on 12 Jul 2021

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Comment from Hotel Management

18 Aug 2021 by Norton Park Team

Thank you for taking the time to review your stay. On behalf of the hotel, please accept our apologies for any dissatisfaction you experienced during your visit and our assurance that the service you experienced is not at all the level of guest care and quality we aim to provide our guests. We take great pride in our customer service, however on this occasion we appear to have failed. Your comments have been shared with the Management Team so that the points you raised can be addressed. We do hope we have the opportunity to welcome you back in the future to enjoy the level of service we know we can provide.

1 out of 5
Amazing grounds, could be such a great hotel if they had the right staff running the hotel. I would class this as a 2 star, no way near a 4 star.

Posted by on 1 Dec 2019

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4 out of 5
Pool and spa was good, lovely venue for my friends wedding. Drinks a bit pricey but to be expected

Posted by on 29 Sep 2019

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2 out of 5
Leak in room, dripping all night, couldn’t sleep. Not clean.

Posted by on 23 Aug 2019

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About the Norton Park Hotel, Spa & Manor House

Location Sutton Scotney, Winchester, England SO21 3NB

Property Features

Norton Park Hotel, Spa & Manor House offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A steam room, a terrace, and a garden are also featured at the eco-certified Norton Park Hotel, Spa & Manor House. Self parking is free. This 4-star Winchester hotel is smoke free.

  • 165 guestrooms or units
  • 2 levels
  • 3 buildings
  • Conference rooms
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Winchester Micheldever Station (5.4 km / 3.4 mi)
  • Parking: Free self parking

Room Amenities

Norton Park Hotel, Spa & Manor House offers 165 accommodations with laptop-compatible safes and a hairdryer. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Digital channels
  • Fridge
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Heating
  • Portable fan
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a self-service breakfast daily.

Scene Restaurant – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a steam room.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf lessons available nearby
  • Swimming nearby
  • Golfing nearby
  • Fitness classes on site

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 8 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: GBP 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately GBP 12 to 15 for adults and from GBP 5 to 8 for children
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Norton Park QHotels
  • Norton Park QHotels Hotel
  • Norton Park QHotels Hotel Winchester
  • Norton Park QHotels Winchester
  • QHotels Norton Park
  • Norton Park Hotel Winchester
  • Norton Park Hotel
  • Norton Park Winchester

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.