Mercure Bristol Grand Hotel

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Dates

May 2025

June 2025

Breakfast, lunch, dinner served; British cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Air conditioning
Bar
Room service
Parking available
24/7 front desk
Breakfast available

Explore the area

Broad Street, Bristol, England, BS1 2EL

Bristol Hippodrome Theatre
‪6 min walk‬
University of Bristol
‪7 min walk‬
Cabot Circus Shopping Centre
‪10 min walk‬
Bristol (BRS-Bristol Intl.)
‪26 min drive‬

Room options

Family Room, 1 Double Bed with Sofa bed

Sleeps 4
1 Double Bed and 1 Double Sofa Bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

14 sq m
Sleeps 2
1 Double Bed

Standard Twin Room, 2 Single Beds

14 sq m
Sleeps 2
2 Twin Beds

Privilege, Room, 1 Double Bed

15 sq m
Sleeps 2
1 Double Bed

Room, 1 Double Bed (Compact)

14 sq m
Sleeps 2
1 Double Bed

Suite, 1 Double Bed

Sleeps 4
1 Double Bed

Similar properties

Free WiFi
Air conditioning
Gym
Breakfast available

for 1 room

includes taxes & fees

20 May - 21 May

About this property

Hotel with a 24-hour front desk, a short walk to Bristol Hippodrome Theatre

A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and concierge services are onsite. Housekeeping is available on request.

Mercure Bristol Grand Hotel offers 182 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Bristol hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Mercure Bristol Grand Hotel's great location. During your stay, you're just a quick walk from Bristol Hippodrome Theatre. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Enjoy British cuisine while dining at Keepers Kitchen & Bar
English breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and luggage storage
Onsite recreation includes bike rentals
Guests have great things to say about the helpful staff and the location
Within a 10-minute walk of Bristol Hippodrome Theatre and University of Bristol

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site.

WiFi is free in public spaces. The business-friendly Mercure Bristol Grand Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This 4-star Bristol hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Mercure Bristol Grand Hotel has a restaurant serving breakfast, lunch, and dinner.

24-hour room service is available.

Languages

Bulgarian, English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Covered parking on site (GBP 17 per day)
Wheelchair-accessible parking available

Food and drink

English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.50 per person
A bar/lounge
A restaurant

Restaurants on site

Keepers Kitchen & Bar

Things to do

Bicycle rentals

Family friendly

Laundry facilities

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Wedding services

Business services

Business centre

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathtub
Grab bar in bathtub
Lift
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

4 floors
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive recycling policy
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

Flat-screen TV

Food and drink

24-hour room service
Coffee/tea maker

Air conditioning
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 16.50 per person
Covered self parking fee: GBP 17.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Front desk staff will greet guests on arrival at the property.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Bristol Grand Hotel Opening November 2015

Mercure Grand Hotel Opening November 2015

Mercure Bristol Grand Opening November 2015

Mercure Grand Opening November 2015

Mercure Bristol Grand Hotel Newly Refurbished

Mercure Bristol Grand

The Grand, Bristol Hotel Bristol

Thistle Hotel Bristol

Mercure Bristol Grand Newly Refurbished

Mercure Bristol Hotel Bristol

Mercure Bristol Grand Hotel Hotel

Mercure Bristol Grand Hotel Bristol

Mercure Bristol Grand Hotel Hotel Bristol

Mercure Bristol Grand Hotel Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Excellent

Daniel

Business traveller

5 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

10/10 Excellent

Paula

5 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very good

Stayed 1 night in Feb 2025

10/10 Excellent

Jan

2 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Have stayed here several times before as good location to explore Bristol. Staff friendly and had a bigger room than expected,which had been updated.

Stayed 1 night in Jan 2025

4/10 Poor

Helen

2 Feb 2025

Disliked: Staff & service, room comfort

One to be avoided

Would not repeat. Air con broken. Mattress had all the springs coming through. Tea and coffee not replenished. Dirty bedding (not ours ) left on our room, noisy (kept awake at 3am, hanger for clothes over tea tray, staff rude.

Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Business traveller

1 Feb 2025

Liked: Cleanliness, staff & service

not great stay in Jan.

My stay here was just ok. The heater/furnace was not working in my room so they brought in a plug in stand up heater. The shower drain did not drain well during shower. I had to request a body wash that was empty and pump did not work. They eventually moved me to another room and furnace worked but land line phone did not. :( they did fix the phone but also my first room had alot of noise not only from people in the hallway but people down below on the street late at night. It was not pleasant or quiet.

Stayed 6 nights in Jan 2025

6/10 Okay

David

26 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great but bring ear plugs

The room was lovely. We did not sleep well due to a neighbour next to us being i considerate by having a loud conversation on the phone. We were up at 3:00am. The walls are thin and can hear everything. I was a bit dissapointed with that. You can hear people walking outside your room as rhe floor creaks alot

Stayed 1 night in Jan 2025

10/10 Excellent

Joanne

Travelled with group

25 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful stain glass windows. Great staff , one o

Stayed 1 night in Jan 2025

10/10 Excellent

Gervis

24 Jan 2025

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

21 Jan 2025

No sound insulation between rooms

The hotel is fine but I asked for a quiet room and it turned the walls on the second floor were paper thin. A group in the next room partied until 5am then started again at 10am and it was as if they were in the room with me. No sleep.

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Business traveller

18 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

6/10 Okay

Sophie

18 Jan 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Adam

Travelled with partner

16 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Booked this last minute for our wedding anniversary, I added a message on booking to say as such. When checking in we got a free room upgrade and a two complimentary drinks. Room and bed were large, the bed was very comfortable and the bathroom was nice and clean. Had robes and slippers(needed as bathroom tiles were cold!)

Stayed 1 night in Jan 2025

6/10 Okay

Mary Josephine

15 Jan 2025

Liked: Cleanliness

Disliked: Staff & service

Stayed 1 night in Dec 2024

10/10 Excellent

Ellis

14 Jan 2025

Stayed 2 nights in Jan 2025

8/10 Good

Michael

11 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

2/10 Terrible

kayleigh

Business traveller

11 Jan 2025

Disliked: Staff & service, room comfort

Stayed 1 night in Jan 2025

2/10 Terrible

Neil

9 Jan 2025

Disliked: Staff & service

Very poor service by Front Desk.

Stayed 1 night in Jan 2025

6/10 Okay

Cedric

9 Jan 2025

Disliked: Staff & service

Stayed 1 night in Jan 2025

2/10 Terrible

daniel

9 Jan 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Disgusting, do not stay here

Disgusting. Do not stay here. Carpet in room heavily stained, bed sheets don’t fit so can’t be tucked in and you wake up on yellowing mattress. Rubbish in stairwell for over 24 hours. Do not stay here, there are so many better places to stay!

Stayed 2 nights in Dec 2024

8/10 Good

Lorraine

Travelled with partner

9 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Grand Hotel is in an excellent part of town. It is easily walkable to restaurants, the St Nikolas Market, and the shopping mall. The room itself was basic, but clean. The bar was welcoming and the staff friendly

Stayed 4 nights in Dec 2024

4/10 Poor

Jazmine

8 Jan 2025

Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Tara, Bingley

7 Jan 2025

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Overall it was shocking, i had to change rooms in the evening and was met with a young rude boy boasting about his wage. Day staff lovely but he was awful, ruined it for me.

Stayed 1 night in Jan 2025

10/10 Excellent

Kamil

Travelled with group

6 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

6/10 Okay

Nathan

3 Jan 2025

Stayed 2 nights in Dec 2024

4/10 Poor

Nykola Jane

Travelled with group

2 Jan 2025

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

I thought other reviewers were perhaps just being a bit negative based on reviews I read and I went with an open mind, but I have to be honest and say I would not stay there again. It is not a very friendly or welcoming hotel. The foyer is beautiful, but the staff are the heart of a place and it just did not have a friendly or welcoming feel. The room was fine, but not worth the money it cost to stay. The walls are thin, you so will hear other guests. Great location, just a shame it doesn't have a nice feel to the place.

Stayed 2 nights in Dec 2024