4/10 Poor
Leigh K.
15 Dec 2025
Booked unit 306 for two weeks well in advance of stay. Second booking for this unit. While unit is very nice, our experience was horrible. We were notified on the first Friday of our stay that balcony construction would begin on Monday and we would have no further access to our balcony, and, we should expect workers in our unit when inside access to balcony was needed. There was no prior notice when we made the reservation or at anytime prior to arrival. This was an extensive project which would have been planned well in advance of our stay. Property manager put fault with HOA. Stated that HOA would not provide exact date and that they were notified on the same day that we were notified. We had to scramble to find another property to rent which was extremely stressful. While we did get refunded for the nights that we did not stay and a small bonus refund, we ended losing money due to the higher rent rate of the new property. I did get to speak to Heather(manager) and she did work with the unit owner to get us the small bonus refund and also a 15% discount on our next stay. I appreciate her professionalism and empathy. Not sure that we will return based on the magnitude of this egregious error. Love the unit and the location but what a disappointment.
Leigh K.
Stayed 9 nights in Nov 2025















