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Hilton Garden Inn Jacksonville Downtown Southbank

3.0 star property

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Photo gallery for Hilton Garden Inn Jacksonville Downtown Southbank

Daily cooked-to-order breakfast for a fee
Presidential Suite, 1 King | Living area
Lobby
Exterior
Outdoor spa tub

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • Hot tub
  • Room service
  • Bar

Explore the area

View in a map
1201 Kings Avenue, Jacksonville, FL, 32207
  • Place, VyStar Veterans Memorial Arena
    ‪4 min drive‬
  • Place, Daily's Place
    ‪4 min drive‬
  • Place, EverBank Stadium
    ‪5 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King, Hearing Accessible

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King, Hearing Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen, Hearing Accessible

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queen, Hearing Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen, Hearing Accessible

37-inch LCD TV with satellite channels, TV

Junior Suite, 1 Queen, Hearing Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queens, Accessible

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queens, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King

37-inch LCD TV with satellite channels, TV

Junior Suite, 1 King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King

Presidential Suite, 1 King

Presidential Suite, 1 King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queens, Accessible w/ Bathtub

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queens, Accessible w/ Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King, Mobility Access w/ Tub

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King, Mobility Access w/ Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King, Accessible w/ Roll In Shower

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King, Accessible w/ Roll In Shower

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queens, Accessible w/ Roll In Shower

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queens, Accessible w/ Roll In Shower

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King

8.8 out of 10
Excellent
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queen

8.2 out of 10
Very good
(31 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen

37-inch LCD TV with satellite channels, TV

Junior Suite, 2 Queen

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

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About this property

Hilton Garden Inn Jacksonville Downtown Southbank

Hotel in Jacksonville with a 24-hour fitness center and a 24-hour front desk
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a hot tub, and self parking.
Hilton Garden Inn Jacksonville Downtown Southbank offers 123 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 15 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 15 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hilton Garden Inn Jacksonville Downtown Southbank. During your stay, you're just a quick walk from Jacksonville Historical Center. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage, and limo or town car service
  • Onsite recreation includes a 24-hour gym
  • 14 minutes by car from St. Johns Town Center and 6 minutes from EverBank Stadium
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hilton Garden Inn Jacksonville Downtown Southbank offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include meeting rooms and limo/town car service. Event space at this hotel measures 1226 square feet (114 square meters) and includes conference space. Hilton Garden Inn Jacksonville Downtown Southbank also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Jacksonville hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Hilton Garden Inn Jacksonville Downtown Southbank has a restaurant on site.
Garden Grille & Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered parking on site (USD 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.50 to 21.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille & Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,226 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7.50 to 21.50 per person
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Downtown/Southbank
Hilton Garden Inn Downtown/Southbank Hotel
Hilton Garden Inn Downtown/Southbank Hotel Jacksonville
Hilton Garden Inn Jacksonville Downtown/Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Southbank Hotel
Hilton Garden Inn Southbank
Hilton Jacksonville Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Jacksonville Downtown Southbank Jacksonville

Reviews

Hilton Garden Inn Jacksonville Downtown Southbank Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 539 out of 1005 reviews
Rating 8 - Good. 247 out of 1005 reviews
Rating 6 - Okay. 89 out of 1005 reviews
Rating 4 - Poor. 69 out of 1005 reviews
Rating 2 - Terrible. 61 out of 1005 reviews

Reviews

10/10 Excellent

Dottie

Stayed 1 night in Aug 2025

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Kala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy process. Great location
Stayed 1 night in Aug 2025

8/10 Good

Katerina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a king room, not sure why we were put in a handicap accessible room. some of the tile trim was separating. when we checked in, we were also charged an additional $50 fee. when parking you can pull straight into the garage but to get out you use the room key, if not you have to pay to leave. the hotel is combined with another but have 2 separate entrances. the bed was extremely comfortable. breakfast is not included. they have a restaurant/ bar in the lobby that is nice, and the bartender Jose was wonderful and makes excellent drinks! overall it was a nice, comfortable stay for the night. 4/5
Stayed 1 night in Aug 2025

2/10 Terrible

John

Travelled with family
Disliked: Staff & service

Rude and Unaccomodating Manager

When my husband and I checked in, we asked for a quiet room away from the elevator. They put us in a room right near a loud bar, and after midnight, in our pajamas, we had to pack up and move rooms. The night clerk was very helpful. She even stated that she always tries to place guests away from that bar on the weekends because of the noise. However, when I subsequently called the hotel manager, Jeff Mercado, he was very rude and did not want to help us or offer us any compensation for our tremendous inconvenience. We have been Hilton Honors members for many years, and we were treated very poorly by Mr. Mercado who should be trying to make amends for his clerk's lack of training or ignorance placing us in this very noisy room requiring a middle of the night move. A hotel run by a non customer service oriented manager like Mr. Mercado is a hotel to avoid.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gustavo

Stayed 1 night in Jul 2025

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will Stay Again

Very nice facilities! Be prepared to pay a parking fee. Very clean, convenient location, very quiet.
Stayed 2 nights in Aug 2025

4/10 Poor

Oscar

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled of dampness and dirt, the bathroom was dirty with mold and hair everywhere, the footrest in the shower it looked like it had never been cleaned, I would not stay there again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Santos

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Great!!!!
Stayed 1 night in Jun 2025

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Unless your on a tight budget go elsewhere.

This hotel is very run down. You can tell they are renovating but I have stayed in many of the hotels in the area and this one left alot to offer. The rooms were ok and clean but the lobby is falling apart the breakfast area is about 104 degrees and the halls and ceiling tiles falling. Pool area is a very basic pool. Breakfast was very good that i have to say! Although it ends very early and you cant take anything to your room so for those with children that like a sleep past 8am good luck.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Jul 2025

10/10 Excellent

Janisa

Stayed 2 nights in Jul 2025

10/10 Excellent

Dinitra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to downtown

The staff was friendly and the hotel was nice but I didn’t get my room serviced so had no coffee in the am. They should include breakfast buffet since it was very small and meager. I would stay again
Stayed 2 nights in Jul 2025

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom was spacious and clean. Front desk staff were friendly and helpful. My wife commented on the fresh and aromatic aroma of the lobby area when we first arrived. All in alll an exceptional experience.
Stayed 1 night in Jul 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kendra

Stayed 2 nights in Jul 2025

10/10 Excellent

Milton

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Nathan

Stayed 1 night in Jul 2025

4/10 Poor

Pam

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property was dated, towels were for a child & only 2 bath towels & 1 hand towel for 2 people, no bath mat , hallways stunk, coffee machine was old & terrible coffee , when you opened bathroom door you couldn’t get Iinto closet, AC unit was loud …. Not the same as other Hilton Gsrden Inns we’ve stayed in.
Stayed 1 night in Jul 2025

8/10 Good

Kiara

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Sergio

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with group
When we got in our room the tv didn’t work so had to call maintenance. Previous snacks from other people found under the tv upon entry. The bed felt dirty. The pool was smaller than appeared in photos and we thought breakfast was included but wasn’t.
Stayed 1 night in Jun 2025

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