Holiday Inn Express and Suites Jacksonville East by IHG

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Where to?

Dates

June 2025

July 2025

Premium bedding, pillow-top beds, in-room safe, desk

Combined shower/bathtub, free toiletries, hair dryer, towels

Seasonal outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Housekeeping
Gym
24/7 front desk
Laundry

Explore the area

53 Jefferson Road, Jacksonville, FL, 32225

Regency Square Mall
‪3 min drive‬
University of North Florida
‪5 min drive‬
St. Johns Town Center
‪7 min drive‬
Jacksonville, FL (JAX-Jacksonville Intl.)
‪25 min drive‬

Room options

Standard Room, 1 Queen Bed

Sleeps 2
1 Queen Bed

Standard Room, Multiple Beds

Sleeps 6
2 Queen Beds and 1 Double Sofa Bed

Standard Room

Sleeps 2
1 King Bed OR 1 Queen Bed

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Sleeps 4
1 King Bed

Standard Room, 1 King Bed with Sofa bed

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Sleeps 6
2 Queen Beds

Standard Room, 1 King Bed

Sleeps 2
1 King Bed

Similar properties

Pool
Breakfast included
Parking included
Free WiFi

for 1 room

includes taxes & fees

25 Jun - 26 Jun

About this property

Holiday Inn Express and Suites Jacksonville East by IHG

Hotel in Jacksonville with free breakfast and a fitness center

This hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a meeting room, and concierge services are onsite.

Holiday Inn Express and Suites Jacksonville East by IHG offers 101 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Holiday Inn Express and Suites Jacksonville East by IHG gets high marks from our customers. During your stay, you'll be within walking distance of Regency Square Mall. Features include free WiFi in public areas and free self parking, plus a gym.

Free buffet breakfast served daily
Free WiFi
Free self parking
Take a swim in the seasonal outdoor pool
Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
Onsite recreation includes a gym
Guests have great things to say about the clean accommodations and the helpful staff
7 minutes by car from St. Johns Town Center and 11 minutes from EverBank Stadium

Holiday Inn Express and Suites Jacksonville East by IHG offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express and Suites Jacksonville East by IHG. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English, Filipino, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

Free uncovered self parking on site
Wheelchair-accessible parking and van parking available
Onsite parking includes off-street options

Food and drink

Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
Coffee and tea in common areas

Things to do

Gym
Seasonal outdoor pool
TV in common areas

Family friendly

Fenced pool
Free cot
Grocery/convenience store
In-room microwave
In-room refrigerator
Laundry facilities
Seasonal outdoor pool

Conveniences

24-hour front desk
Free newspapers in lobby
Grocery/convenience store
Laundry facilities
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff

Business services

24-hour business centre
Meeting room

Outdoors

Pool loungers
Pool umbrellas
Terrace

Spa

In-room massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Handrails in stairways
Lift
Pool hoist on site
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

4 floors
Banquet hall
Built in 2007
Designated smoking areas

Room amenities

Bedroom

Blackout drapes
Free cot
Pillowtop mattress
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with premium satellite channels

Food and drink

Coffee/tea maker
Microwave
Refrigerator

Air conditioning
Desk
Free daily newspapers
Free local calls
Iron/ironing board
Laptop workspace
Phone
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 AM

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

The seasonal pool will open in March and close in November.
Pool access available from 8:00 AM to 10:00 PM.
Registered guests are the only ones allowed to be in guestrooms.
Alcohol isn't served at Holiday Inn Express and Suites Jacksonville East by IHG.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Jacksonville East

Holiday Inn Express Jacksonville East

Holiday Inn Express Jacksonville East Hotel

Holiday Inn Express Suites Jacksonville East

Inn Express Jacksonville East

Holiday Inn Express and Suites Jacksonville East by IHG Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Kirsplash

12 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

10/10 Excellent

Diannaluz, Gainesville

11 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

11 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!! Very happy!!

Stayed 1 night in Mar 2025

8/10 Good

Mark

Travelled with family

6 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

10/10 Excellent

Alexandria

Travelled with group

6 Mar 2025

So clean and I loved it

Stayed 1 night in Mar 2025

10/10 Excellent

David

Travelled with family

2 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Very clean, comfortable, friendly staff.

Stayed 1 night in Feb 2025

10/10 Excellent

Anastashia

Travelled with family, Travelled with partner

1 Mar 2025

Liked: Cleanliness, staff & service

The overall stay was nice, definitely good for a short stay while you explore the city of Jacksonville.

Stayed 5 nights in Feb 2025

6/10 Okay

Alan

Business traveller

1 Mar 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

shows because it was affordable, which in hindsight was a mistake. Too many small imperfections ruined my day I did not steal a second mate.

Stayed 2 nights in Feb 2025

4/10 Poor

William

Travelled with partner

27 Feb 2025

Disliked: Property conditions & facilities

We had booked and our printed reservation confirmed that we had reserved an accessible room as my wife has mobility issues. We checked in after we had eaten dinner and planned to remain in the room the rest of the night so we completely unpacked. My wife decided to shower. She was completely undressed before she noticed that the bathroom had a regular bathtub with a high side to step over and no grab bars. It was definitely not an “accessible” bathroom. At that point it was too late to ask to be moved to a different room. Therefore I had to stay in the bathroom while she showered to make sure she didn’t slip and fall and to help her get in and out of the tub. Likewise the dispensing bottles containing the shampoo, conditioner and liquid soap were attached in a holder and therefore not movable and extremely difficult to reach and use in not only the bathtub but also the sink. We believe that we deserve a refund or credit for the extreme inconvenience we encountered with a room that was not what we booked. The desk lamp did not work as it had apparently been taken apart to be repaired and not put completely back together. The TV worked fine but the TV remote control selector was held together by rubber bands because its battery cover was missing.

Stayed 1 night in Feb 2025

10/10 Excellent

Renee, Birmingham

Travelled with family

26 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Access was difficult from main road.

Stayed 2 nights in Feb 2025

10/10 Excellent

douglas

23 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything

Stayed 1 night in Feb 2025

10/10 Excellent

Lea

Travelled with family and small children

22 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Checkin was fast and friendly. Clean! Comfortable. Breakfast was very good, lots of options.

Stayed 1 night in Feb 2025

6/10 Okay

tomica

21 Feb 2025

Stayed 1 night in Feb 2025

8/10 Good

Nicole

18 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed here during a visit to family who lived nearby. The hotel was clean, the room was fine, bathroom ok. Really a basic place but fine for the short stay. Breakfast was much better than we expected.

Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

18 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property was convient to our cruise ship

Stayed 1 night in Feb 2025

8/10 Good

ShaQuana

Travelled with family

17 Feb 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

It is with deep regret...

God's Gracious Morning. I am up at 5:39am writing this review. I want to start by saying that I've stayed at an IHzg hotel in Oneonta, NY which was amazing from top to bottom. So I was like great we'll stay at 1 the day b4 our cruise in FL. (We had 3 rooms-12ppl) Where do I start. We walked into a cold lobby to check in but that could've just been us coming from outside. Got there and rooms weren't ready no problem wait wasn't long. When we got to room we knew why. The rooms smelled like stale, dry, moldy, water and cigarettes - non smoking hotel btw. In my room the cushions on the couch were torn and the cotton was coming out. Those were the first 2 things I reported to front desk (the lady was great btw). Nothing they could do about smell but maintenance came and changed couch cushions only for him to say couch linens weren't changed - SMDH). We endured only staying for 1 night. Next Bathtub stopper wouldn't stay up so when you took shower the dirty water didn't drain from tub left soapy scum around tub. Went down to front desk she gave my a bottle of cleaner and rag for tub. Came up cleaned tub and was like only 1 night. We were on 2nd floor and it sounded like there were 100 kids just running back and forth until about 2am, needless to say we complained about 4 times to front desk I had to go down the 1st 2 times because phone didnt work. The tv also didn't work they came and fixed both they said kids play with phone and make prank calls and tv needs to be reset.

Stayed 1 night in Feb 2025

10/10 Excellent

Olivia

17 Feb 2025

Stayed 1 night in Feb 2025

8/10 Good

Sherry

Travelled with family

16 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

The front desk attendant Darren was extremely friendly and helpful. He set the tone for a great experience. The hotel was clean and inviting. The room was spacious and very clean. Amenities such as shampoo and conditioner were plentiful. We were allowed a late check out at no extra charge. I would definitely stay here again.

Stayed 1 night in Feb 2025

8/10 Good

Michael

14 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything is good

Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Business traveller

11 Feb 2025

Liked: Room comfort

Expected better but ok.

The amenities were quite sparse. No hairdryer in room and they seemed annoyed when I requested one. Sheets for fold-out bed were thrown loosely into bad that made them seem unwashed. Mattress cover was in vad shape, shredded in places.

Stayed 2 nights in Feb 2025

8/10 Good

David

10 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Walls and doors in disrepair. In-room safe was floating on the closet floor, unsecured and w/o power. Informed the desk; no Maintenace dept on weekends.

Stayed 3 nights in Feb 2025