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Marriott Jacksonville Downtown

4.0 star property

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Photo gallery for Marriott Jacksonville Downtown

Serves lunch and dinner
Creator video - submitted by Chris Grady
Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
245 Water St, Jacksonville, FL, 32202
  • Place, Times-Union Center for the Performing Arts
    ‪1 min walk‬
  • Place, Florida Theatre
    ‪7 min walk‬
  • Place, Prime F. Osborn III Convention Center
    ‪12 min walk‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Club Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 1 King Bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, City View, Corner

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(14 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, River View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View

8.4 out of 10
Very good
(11 reviews)
  • River view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(43 reviews)
  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Marriott Jacksonville Downtown

Riverfront hotel with an outdoor pool, steps from Times-Union Center for the Performing Arts
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Marriott Jacksonville Downtown offers 354 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Marriott Jacksonville Downtown's great location. During your stay, you're just a quick walk from Jacksonville Symphony Orchestra. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at JBar
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Times-Union Center for the Performing Arts and 10 minutes by foot from Museum of Contemporary Art Jacksonville
  • Cats and dogs welcome for a fee (restrictions apply)
Marriott Jacksonville Downtown offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 9 meeting rooms. Event space at this hotel measures 12972 square feet (1205 square meters) and includes a conference center. The business-friendly Marriott Jacksonville Downtown also features multilingual staff, a garden, and concierge services. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
JBar - This bar specializes in American cuisine and serves lunch and dinner.
Juliettes Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 36 per night; includes in/out privileges)
  • RV/bus/lorry parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • JBar
  • Juliettes Bistro

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (12,972 square foot of space)

Outdoors

  • Garden
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Lift
  • Pool access ramp on site
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 75 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel

Marriott Jacksonville Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 576 out of 1001 reviews
Rating 8 - Good. 182 out of 1001 reviews
Rating 6 - Okay. 115 out of 1001 reviews
Rating 4 - Poor. 59 out of 1001 reviews
Rating 2 - Terrible. 69 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Christopher

Stayed 1 night in Nov 2025

10/10 Excellent

Jamar

Good time
Stayed 1 night in Nov 2025

10/10 Excellent

Valeriya

Stayed 1 night in Nov 2025

10/10 Excellent

Terry

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every aspect was exceptional!
Stayed 2 nights in Oct 2025

10/10 Excellent

STEPHANIE, Jacksonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight with husband just for a night.
Stayed 1 night in Oct 2025

10/10 Excellent

Deatry

Stayed 1 night in Oct 2025

10/10 Excellent

Tyler

Stayed 3 nights in Oct 2025

10/10 Excellent

Shannon Rae, Brownton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in was smooth and everyone was professional and friendly!
Stayed 3 nights in Oct 2025

10/10 Excellent

maria venice, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay
Stayed 2 nights in Oct 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Nothing to do downtown. Other than that it was a nice place.
Stayed 2 nights in Oct 2025

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Arden B

Liked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Amy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked through hotels.com and prepaid. Billed for two of the three nights again at the property. Charged for valet parking but told it was self park with a $___five in/out fee on top of $___twenty per night. The paid valet parking was actually $_____ thirty six per night which they increased without notice on the third night due to an “event.” Hotel is dirty and in a bad area. “Housekeeping” failed to vacuum or wipe the bathroom down during the entire stay. Pictures and receipts to prove. Will have to dispute the charges through the bank as the staff was no help at all. Never. Again. Not through hotels.com or at a Marriott. Discount sites for discount hotels get you a discount experience. You can keep your “rewards” and so on. No interest. Deleting account and app. Hilarious, requested to revise my review and leave out prices. All you need to know about hotels.com right there. Weak.
Stayed 3 nights in Oct 2025

10/10 Excellent

Desmonique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
The entire hotel needs a refurbishment. The elevators looked old and the decor was out dated. The entrance was very difficult to access with our rental car. The valet attendants were nice but overwhelmed with too many cars in a very small space. Had to wait a long time to get back into the drop off area on Saturday night due to a high number of cars trying to valet. The walls in our first room were very thin and we had an adjoining door to the next room. The walls were so thin that we heard the people in the next room having sex for hours and I had my daughter in the room with me. The next morning I asked for a different room without an adjoining door and they were very nice to accommodate us. We ate breakfast in the main restaurant on Saturday and had to wait a long time to get our food. We waited so long that the waitress told us to go up to the buffet and get something to eat because it was taking so long. The staff was very nice about the situation but it delayed our schedule for the rest of the day. When we only had one day to sight see, that is a big deal. Both of our rooms were clean and nice but that was the only bright spot of staying there.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Derik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Mercedes Brenya

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

Raesean

Stayed 1 night in Oct 2025

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 4 nights in Oct 2025

6/10 Okay

Riley

Travelled with family
Disliked: Amenities
Bed was bumpy. They need free breakfast. You need a key card entry on far back of building. Didn’t get my room was ready text until after I checked in. Valet took 20 minutes. Both major flaws. Staff was great.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Room was as advertised
Stayed 1 night in Oct 2025

2/10 Terrible

Sean

Disliked: Property conditions & facilities, room comfort

Meh

Pillows were flat, walls were paper thin, heard drunk neighbors arguing at 1am. The shower took forever to get warm, the toilet had to be held for 20 seconds to flush, definitely not staying here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Ryan

Stayed 1 night in Sep 2025

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