Dorsett Shepherds Bush

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VIP Access

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Where to?

Dates

May 2025

June 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Gym
Bar
24/7 front desk
Pet-friendly

Explore the area

58 Shepherds Bush Green, London, England, W12 8QE

Shepherd's Bush Empire
‪1 min walk‬
Westfield London Shopping Centre
‪10 min walk‬
Kensington High Street
‪20 min walk‬
London (LHR-Heathrow)
‪30 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Executive Room

30 sq m
Sleeps 3
1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

25 sq m
Sleeps 3
1 King Bed

Dorsett Room

20 sq m
Sleeps 3
1 Queen Bed OR 2 Twin Beds

Studio Suite

35 sq m
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Breakfast available

for 1 room

includes taxes & fees

19 May - 20 May

About this property

Eco-certified hotel with a 24-hour fitness center and a 24-hour front desk

This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite.

Dorsett Shepherds Bush offers 317 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The shopping around Dorsett Shepherds Bush gets high marks from our customers. During your stay, you're just a quick walk from Shepherd's Bush Empire. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.

Free WiFi
Enjoy local and international cuisine while dining at Restaurant Spice Gallery
English breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym
Guests have great things to say about the proximity to shopping and the location
10 minutes by foot from Westfield London Shopping Centre and a 4-minute drive from Kensington High Street
Cats and dogs welcome for a fee

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Dorsett Shepherds Bush.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Restaurant Spice Gallery - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Jin Bar - This bar serves breakfast and light fare. Open daily.

Cafe - This coffee shop serves light fare only. Open daily.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, Romanian, Spanish, Turkish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Food and drink

English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli

Restaurants on site

Cafe
Jin Bar
Restaurant Spice Gallery

Things to do

24-hour gym

Family friendly

Mini-fridge
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance

Business services

Meeting rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Braille/raised signage
Grab bar near toilet
Lift
Low-height counter and sink
Raised toilet seat
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)

Room amenities

Bedroom

Premium bedding

Bathroom

Free toiletries
Hair dryer
Shower
Towels provided

Entertainment

37-inch LCD TV with digital channels
MP3 dock

Food and drink

Coffee/tea maker
Electric kettle
Mini-fridge
Minibar

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

Pets: GBP 70 per pet (varies based on length of stay)
Only dogs and cats are allowed
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 70.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 20 for adults and GBP 20 for children
Pet fee: GBP 70 per pet (varies based on length of stay)
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: GBP 70.0 per day
Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and mobile payments; cash is not accepted

Mobile payment options include: Google Pay and Apple Pay

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Dorsett Shepherds Bush

Dorsett Shepherds Bush Hotel

Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush London

Shepherds Bush Dorsett

Dorsett Shepherds Bush, London England

Dorsett Shepherds Bush Hotel

Dorsett Shepherds Bush London

Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush Reviews

8.0

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Tony

4 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall we had a great stay

We had a really good stay last weekend to celebrate my wife's birthday. The lady on reception asked if we were there for an occasion of which we mentioned birthday, and we came back in the evening there some sweet treats waiting for us :) Hotel and our room was of a high standard, buffet breakfast had very good choices available, except no vegetarian sausages. Only fault we had was the 'soundproofing' wasn't very effective as we could hear talking and sirens throughout the night

Stayed 1 night in Feb 2025

8/10 Good

Inga

Travelled with group

2 Feb 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 3 nights in Nov 2024

10/10 Excellent

Aimee

Business traveller

2 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Stayed 4 nights in Jan 2025

4/10 Poor

Paul

Travelled with group

31 Jan 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Unfortunately there was no hot water in the morning which was disappointing and spoiled what would of been a great stay

Stayed 1 night in Jan 2025

6/10 Okay

Qaizar

31 Jan 2025

Liked: Cleanliness, staff & service

Good location, we choose this place as it was close to a gig we went to see. At check in we were given a twin room even though the booking was specified for a double. Only to find out once I opened the door to the room. On the day of check out there was no hot water in the building.

Stayed 1 night in Jan 2025

10/10 Excellent

Chris

30 Jan 2025

Stayed 1 night in Jan 2025

10/10 Excellent

Justin

30 Jan 2025

Stayed 1 night in Jan 2025

8/10 Good

GEORGE

Business traveller

28 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

4/10 Poor

DANIEL

27 Jan 2025

Stayed 2 nights in Jan 2025

6/10 Okay

David

Travelled with partner

26 Jan 2025

Liked: Cleanliness

Disliked: Amenities

There was not hot water on the Saturday night and Sunday morning before left. (Told it was an Outside problem?) The shower and bath water controls were not great on the Friday night. Only luke warm. On the plus side comfortable bed.

Stayed 2 nights in Jan 2025

4/10 Poor

Lia

Travelled with partner

26 Jan 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The Dorsett is conveniently located, which is why we chose it. The reception is beautiful. Our room was less elegant, a little worn and cramped but that can't be helped in central London. When we returned to our room after dinner, around 6pm, the corridor smelt strongly of weed. We went out later and returned at 10pm and the smell was overpowering. I complained to reception and we had to put a towel along the bottom of the door to try and block the stench. There was a notice in the room saying that smoke detectors would pick up the slightest hint of cigarette smoke or vape, so either this isn't true or they weren't working. The bathroom had a large frosted window that meant someone sitting on the bed could see a person in the shower or faintly on the toilet. I was uncomfortable with this, but it turned out not to be an issue because the hot water wasn't working. I spoke to reception when we went down for breakfast. They said there'd been a pipe burst and they didn't know when it would be fixed. We were only saying one night and checked out 90 minutes later, unable to have a proper wash. While I enjoyed pastries for breakfast, my partner was disappointed as his cooked breakfast was cold. I appreciate that the hotel can't account for antisocial clientele or plumbing emergencies, but I'm relieved that we were only staying one night and not more.

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Business traveller

24 Jan 2025

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness, room comfort

Bad night and not much sleeping

Noisy air conditioning and music coming from somewhere until late night didn't allow a good sleeping. I am a able bodied and they assign me a disable room. It would have not be problem if the room was designed properly but is not: the bathroom is big enough but definitely not designed from a disabilty expert as the normal bath won't work for a disable person or wheelchair user. At the same time the shower inside the bath is installed far too low for normal bodied and there's no shower curtains so you'll splash everywhere. The sink is super small and super low. It is definitely not ok either if you are an able bodied or wheelchair user. The bathrooms and room could have been cleaner. The room is big but they left a tiny space between the bed corner and bathroom corner so I doubt a wheelchair user could confortable manuvre in the desk space to reach the lights and tv remote.

Stayed 1 night in Jan 2025

8/10 Good

Richard

Business traveller

22 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip

a two night business trip and staying at Dorsett Shepherds bush for the first time. Check was quick and the greeting was warm. The hotel was very close to Shepherds Bush Market tube, on the Hammersmith and Metropolitan line, and one stop Wood Lane to get the central line. About a 3 min walk and the hotel is there. The restaurant was good and clean and service was good. The menu was ok, a bit mixed with different options from curry to fish and chips to hot spicy wings. The bar area is good but possibly needs more draught beers to gain more clients, and wifi in the hotel was very good. Check was excellent today, and I will look to use this hotel on my next visit. Also next door is Chets Restaurant at the Hoxton, beautiful food service, very busy but well worth it. 1 minute walk from the hotel.

Stayed 2 nights in Jan 2025

8/10 Good

Katherine

Travelled with partner

22 Jan 2025

Liked: Staff & service, amenities, property conditions & facilities

flies

Stayed 2 nights in Jan 2025

4/10 Poor

Chris

Business traveller

19 Jan 2025

Liked: Room comfort

Disliked: Property conditions & facilities

Unfortunately it took 3 attempts to give us a suitable room. Once that was sorted the shower was great although it leaked and the bed was big and comfortable. Decor in the room was tired, breakfast was good and dinner and drinks very average (for what we expected). We do have high standards so don’t be put off, oh and and the staff were all pleasant to deal with.

Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

18 Jan 2025

Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Travelled with partner

18 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All good, upgraded our room and treats for us in the room as it was my wife's birthday.

Stayed 1 night in Jan 2025

10/10 Excellent

David

Travelled with partner

15 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is my second stay here as a weekend away in London. Can drive to westfield and park overnight and walk to the hotel. Good breakfast and quiet rooms and good size.

Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer, Weston super Mare

15 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice Reception staff and very comfortable room!

Stayed 1 night in Jan 2025

10/10 Excellent

Jill

Business traveller

15 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend

Great hotel. Good location

Stayed 1 night in Jan 2025

6/10 Okay

Derek, London

Travelled with partner

14 Jan 2025

Liked: Cleanliness, amenities

A very convenient location for commuting, shopping and recreation. Disappointed with quality of room provided - did not match my order, and took 4 days to get a room change, after two separate unfulfilled promises by members of staff. A big thank you to Victoria for her attentiveness, with a much welcome intevention when I visited reception for a third time. She arranged a change.

Stayed 11 nights in Dec 2024

6/10 Okay

Nadine

14 Jan 2025

Liked: Room comfort

Missing the small detail..

Wish they off more of variety for breakfast...management please make sure you do a. monthly quality insurance check on your heating and cooling unit..

Stayed 4 nights in Jan 2025