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Dorsett Shepherds Bush

4.0 star property

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Photo gallery for Dorsett Shepherds Bush

Front of property – evening/night
Executive Room
Bar (on property)
Lobby
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
58 Shepherds Bush Green, London, England, W12 8QE
  • Place, Shepherd's Bush Empire
    ‪1 min walk‬
  • Place, Shepherd’s Bush Market
    ‪3 min walk‬
  • Place, Westfield London Shopping Centre
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪27 min drive‬

Room options

View all photos for Dorsett Room

Dorsett Room

Dorsett Room

8.2 out of 10
Very good
(128 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(23 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

7.0 out of 10
Good
(9 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Dorsett Shepherds Bush

Hotel with a restaurant, near Kensington High Street
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite.
Dorsett Shepherds Bush offers 317 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The shopping around Dorsett Shepherds Bush gets high marks from our customers. During your stay, you'll be within walking distance of Kensington High Street. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy local and international cuisine while dining at Restaurant Spice Gallery
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • 10 minutes by foot from Westfield London Shopping Centre and a 4-minute drive from Kensington High Street
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Dorsett Shepherds Bush.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Restaurant Spice Gallery - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Jin Bar - This bar serves breakfast and light fare. Open daily.
Onsite venue #3 - This coffee shop serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Jin Bar
  • Restaurant Spice Gallery

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: GBP 70 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 20 for adults and GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 901 out of 2074 reviews
Rating 8 - Good. 529 out of 2074 reviews
Rating 6 - Okay. 337 out of 2074 reviews
Rating 4 - Poor. 176 out of 2074 reviews
Rating 2 - Terrible. 131 out of 2074 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Stayed 1 night in Sep 2025

2/10 Terrible

Elfranko

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tacky, everything was sticky. Greatly overpriced.
Stayed 1 night in Sep 2025

6/10 Okay

Rameez

Liked: Staff & service, property conditions & facilities
Average overall. However, Good friendly staff
Stayed 1 night in Sep 2025

8/10 Good

Myrna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location
Stayed 11 nights in Aug 2025

8/10 Good

Myrna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The exceptional courtesy and service received from Victoria and Ting. The friendliness of the rest of the staff particularly Tamara and Azziz and Aaron. The staff were very helpful and accommodating.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Stuart

Travelled with family
Stayed 2 nights in Sep 2025

6/10 Okay

Chris

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Checking excellent. Polite staff. Room very tired. Bathroom mould and limescale everywhere. Needed a deep clean.
Stayed 1 night in Sep 2025

4/10 Poor

Rosemary

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Like quiet room. Did not like no change of towels. No English teabags in room. Never gave extra toilet rolls. Worst of all the hotel cgarged me £75 on arrival. Promised to return to me after holiday. I have never ever got back my money. Avoid this hotel. You will be disappointed.
Stayed 3 nights in Aug 2025

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Bed was supposed to be a double but was actually two singles put together. This is not a double and creates a sink in the middle as the two come apart. Draft beer was off and I’m told has been off for some time. Queue to check in and check out while other people just stood around. Maybe train them to be able to help with this process? I had to give up at check out and just leave my room key on the counter as I had a train to catch. Other than that, room was nice and clean. Staff were very polite and well mannered.
Stayed 1 night in Sep 2025

6/10 Okay

Maria

Stayed 1 night in Sep 2025

6/10 Okay

JERMAINE

Travelled with partner
Liked: Staff & service
The room itself was very small and the carpet was severely stained. Also, very noisy outside the room, we could hear everything. The staff & restaurant was very good, but the room was underwhelming!
Stayed 4 nights in Sep 2025

4/10 Poor

PDD

Business traveller
Disliked: Staff & service, property conditions & facilities
I have stayed here many times and this hotel is nowhere near as good as it once was. Once again the shower tap was not working and the water would not turn off. There is always something problematic in the room and I cancelled my next trip and have changed hotels. Staff are not as friendly/helpful as they should be
Stayed 2 nights in Sep 2025

10/10 Excellent

Frans, Oak Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced for king bed comfort. Wonderful friendly staff. Very nice bar. Very close to tube station and Paddington station only 2 miles away.
Stayed 7 nights in Sep 2025

4/10 Poor

Veronica

Business traveller
Disliked: Property conditions & facilities

The Hoxton next door is much better…

For the past two years I’ve stayed at the Hoxton hotel next door and thought I’d try somewhere different this time. I big mistake , a very tired and overpriced hotel, trying to be something more than it is. As for breakfast, wow an even bigger mistake paying £25 for that, second morning found a lovely cafe around the corner half the price with far superior food and ambience. Next time I’m putting my business back to the Hoxton.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Eric

Stayed 2 nights in Sep 2025

8/10 Good

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Bathrooms are a little grubby/dated. Shower in particular
Stayed 2 nights in Aug 2025

8/10 Good

Christina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Westfield Shepherd’s Bush. Stayed for our 24th anniversary. Staff were helpful and friendly. £25 hold on credit card on check in. Breakfast was decent
Stayed 1 night in Aug 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2025

10/10 Excellent

Conrad

Stayed 2 nights in Sep 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to relax

Friendly staff that went above & beyond to accommodate our wishes. Great staff !!
Stayed 2 nights in Sep 2025

10/10 Excellent

vincent

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

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