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Dorsett Shepherds Bush

4.0 star property

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Front of property – evening/night
Lobby
Reception
Executive Room
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
58 Shepherds Bush Green, London, England, W12 8QE
  • Place, Shepherd's Bush Empire
    ‪1 min walk‬
  • Place, Westfield London Shopping Centre
    ‪7 min walk‬
  • Place, Kensington High Street
    ‪20 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪41 min drive‬

Room options

View all photos for Dorsett Room

Premium bedding, minibar, in-room safe, desk

Dorsett Room

  • Sleeps 2

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Dorsett Room

Dorsett Room

8.2 out of 10
Very good
(130 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(23 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

7.0 out of 10
Good
(9 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Studio Suite

  • Sleeps 3

View all photos for Executive Room

Premium bedding, minibar, in-room safe, desk

Executive Room

  • Sleeps 3

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Dorsett Twin Room

Premium bedding, minibar, in-room safe, desk

Dorsett Twin Room

  • Sleeps 2

View all photos for Dorsett Double Room

Premium bedding, minibar, in-room safe, desk

Dorsett Double Room

  • Sleeps 2

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

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About this property

Dorsett Shepherds Bush

Hotel with a restaurant, near Kensington High Street
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite.
Dorsett Shepherds Bush offers 317 accommodations with minibars and safes. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The shopping around Dorsett Shepherds Bush gets high marks from our customers. During your stay, you'll be within walking distance of Kensington High Street. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy local and international cuisine while dining at Restaurant Spice Gallery
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 10 minutes by foot from Westfield London Shopping Centre and a 4-minute drive from Kensington High Street
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Dorsett Shepherds Bush.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Restaurant Spice Gallery - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Jin Bar - This bar serves breakfast and light fare. Open daily.
Onsite venue #3 - This coffee shop serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Jin Bar
  • Restaurant Spice Gallery

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: GBP 70 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 20 for adults and GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 893 out of 2067 reviews
Rating 8 - Good. 532 out of 2067 reviews
Rating 6 - Okay. 335 out of 2067 reviews
Rating 4 - Poor. 177 out of 2067 reviews
Rating 2 - Terrible. 130 out of 2067 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Alex, Great Bentley

Liked: Cleanliness, property conditions & facilities
There was a queue to check-in, given a room by the lift which wasn’t ideal but other rooms weren’t ready so we took it.
Stayed 1 night in Nov 2025

6/10 Okay

Thomas

Liked: Cleanliness
Booked a room with a queen size bed and was given a room with two small twin beds. No coffee available at the bar ?
Stayed 1 night in Nov 2025

2/10 Terrible

Maria

Travelled with group
Disliked: Cleanliness, amenities
Our stay at the hotel was deeply disappointing. Despite an inviting lobby, our experience was overshadowed by severe cleanliness and maintenance problems. We spent 3+ hours checking in because we had to change rooms 4 times because of mould in the air vents. We ended up viewing all the available rooms with the receptionist and 13 out of 15 rooms had significant amounts of green mould in the air vents, posing a serious health risk, especially as one of us has asthma. The staff tried to help, but the best we could do was settle for a room with less mould—yet it was still dirty, with toothpaste around the sink and brown stains on the bathroom floor that turned out to be feces residue. They ordered cleaners but they never showed the first or following day, so we had to clean the bathroom ourselves, including feces stains. The air circulation was poor, with non-opening windows and mouldy ventilation, making the room stuffy and hot even with the aircon on. Sleep was difficult and the environment made our trip exhausting rather than enjoyable. On checkout, there were further frustrations over a refund: initially promised a full refund for the first night, but we ended with 20% off the entire stay which was less than the agreed amount for day one. Receptionists Yareth and Dante did their best, but the scale of the issues was overwhelming and widespread. Ultimately, our experience at this hotel was the worst we’ve ever had, and we would strongly advise others to avoid it altogether.
Stayed 4 nights in Oct 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025

6/10 Okay

Kayode Korede

Business traveller
Bathroom had mold on the floor and it smelled really bad. Staff was nice overall, no complaints about that.
Stayed 3 nights in Oct 2025

6/10 Okay

Brett

Business traveller
Liked: Staff & service
The "gym" is exceptionally poor. Tiny studio room in which NONE of the treadmills, bike or cross trainer functioned. The weights range only went to 10kg. Room was generally clean but there was blood, or something the same colour on the right hand curtain, waist height, in room 5111. Restaurant was fine for dinner and breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Carol

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025

6/10 Okay

John

Stayed 1 night in Nov 2025

8/10 Good

dalbir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Breakfast replenishment needs to be more frequent, especially as guests are busy in the morning. I had so much luggage and the wonderful Charlie helped me with it. A lovely human, the hotel is lucky to have him
Stayed 8 nights in Oct 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
Great staff, comfortable room and good value for a west London hotel.
Stayed 1 night in Oct 2025

8/10 Good

Aiden

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel for the cost. Great shower and comfy spacious room. Issues were that the room wasn’t done up over the 4 night stay even though we left the sign on the door, the shower although great leaked all over the bathroom and the even though I have a fear of lifts there were no stairs as an option. The staff didn’t even know where the stairs were!
Stayed 4 nights in Oct 2025

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Positives: front-of-house staff were friendly, breakfast was good and overall the hotel was attractive and clean. Our room was overlooking the hotel interior so lovely and quiet - though I prefer some natural light. Love the water bottle refilling stations on each floor - we really needed them (see below) Room for improvement: some areas of inattention in maintenance and housekeeping. All the soap/shower gel dispensers were empty on our arrival, so we had to ask for them to be filled, and tea/coffee in the room was not replenished the whole four nights. The bathroom radiator was leaking and had obviously been doing so for some time. One of the bedside lights was missing so only one person could see to read at night. I asked about getting another but nothing happened. Mattresses and pillows were on the hard side. One day one of our pillows mysteriously disappeared from the room and we had fo ask for its return. Biggest gripe was the climate control, which kept defaulting to a temperature that was too warm, was impossible to turn off and noisy. The air was so dry we were constantly thirsty and waking up with scratchy eyes. On two mornings the restaurant ran out of all bread and pastry options except sliced for toast, half way through service. Niggles like this all make a difference and mostly shouldn't be hard to put right without guests needing to ask.
Stayed 4 nights in Oct 2025

10/10 Excellent

Chris

Stayed 1 night in Oct 2025

8/10 Good

Libby

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff all really lovely. Nice bath. Breakfast was adequate.
Stayed 1 night in Oct 2025

6/10 Okay

Holly

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Apparently we got upgraded.. the room was a great size but the lounge chairs were covered in stains…. Yep.. those kind of stains
Stayed 1 night in Oct 2025

8/10 Good

Pandora

Liked: Cleanliness
The lobby is beautiful and the bed was quite nice.
Stayed 1 night in Oct 2025

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, amenities
Lovely hotel in a good location
Stayed 1 night in Oct 2025

10/10 Excellent

Jill

Stayed 1 night in Oct 2025

4/10 Poor

Ms

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was compact, clean and the aircon worked as expected. Beds were comfortable but the pillows were a little disappointing. Fridge, ironing board and iron were good to have.
Stayed 2 nights in Oct 2025

8/10 Good

Caoimhe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Malgorzata Agata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at Dorsett Shepherds Bush just for one night and it was our second stay at this hotel and we would definitely be back again. The hotel has a very friendly and helpful staff and the bar area is very enjoyable. The rooms are of a good size and clean and in good working order and the bed is very comfy for a good night sleep. The area the hotel is located was very convenient for us to attend a concert (walking distance to both Exhibition White City and Eventim Apollo) and there is a lot of highly rated pubs and restaurants nearby to choose from. We both very much like the hotel and will be returning again, so definitely recommend it.
Stayed 1 night in Oct 2025

10/10 Excellent

Olivia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay
Stayed 1 night in Oct 2025

8/10 Good

Yikuan

Disliked: Cleanliness
Stayed 2 nights in Oct 2025

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