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Dorsett Shepherds Bush

4.0 star property

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Photo gallery for Dorsett Shepherds Bush

Front of property – evening/night
Reception
Lobby
Executive Room
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
58 Shepherds Bush Green, London, England, W12 8QE
  • Place, Shepherd's Bush Empire
    ‪1 min walk‬
  • Place, Shepherd's Bush Green
    ‪1 min walk‬
  • Place, Westfield London Shopping Centre
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪44 min drive‬

Room options

View all photos for Dorsett Room

Premium bedding, minibar, in-room safe, desk

Dorsett Room

  • Sleeps 2

View all photos for Dorsett Room

Dorsett Room

Dorsett Room

8.0 out of 10
Very good
(133 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(25 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

7.0 out of 10
Good
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Studio Suite

  • Sleeps 3

View all photos for Executive Room

Premium bedding, minibar, in-room safe, desk

Executive Room

  • Sleeps 3

Deluxe King Room

  • Sleeps 2

Dorsett Double Room

  • Sleeps 2

View all photos for Double Suite

Premium bedding, minibar, in-room safe, desk

Double Suite

  • Sleeps 2

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

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Exterior
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  • 24/7 front desk
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includes taxes & fees
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About this property

Dorsett Shepherds Bush

This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite.
Dorsett Shepherds Bush offers 317 accommodations with minibars and safes. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The shopping around Dorsett Shepherds Bush gets high marks from our customers. During your stay, you'll be within walking distance of Kensington High Street. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy local and international cuisine while dining at Restaurant Spice Gallery
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean accommodations
  • 10 minutes by foot from Westfield London Shopping Centre and a 4-minute drive from Kensington High Street
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Dorsett Shepherds Bush.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Restaurant Spice Gallery - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Jin Bar - This bar serves breakfast and light fare. Open daily.
Onsite venue #3 - This coffee shop serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Jin Bar
  • Restaurant Spice Gallery

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: GBP 70 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 20 for adults and GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 763 out of 1779 reviews
Rating 8 - Good. 439 out of 1779 reviews
Rating 6 - Okay. 298 out of 1779 reviews
Rating 4 - Poor. 157 out of 1779 reviews
Rating 2 - Terrible. 122 out of 1779 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Timea, DOWNHAM MARKET

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
My room was just ok for one night .
Stayed 1 night in Feb 2026

10/10 Excellent

Chris

Stayed 1 night in Feb 2026

10/10 Excellent

Keith

Liked: Cleanliness, staff & service
The fact that I asked for a heater to be placed in advance in our room for my wife was great service . Unfortunate not to have access to restaurant for dinner on Valentine weekend!
Stayed 1 night in Feb 2026

8/10 Good

Gary

Stayed 2 nights in Feb 2026

6/10 Okay

Steve

Stayed 3 nights in Feb 2026

8/10 Good

Damian James

Business traveller
Liked: Cleanliness, staff & service
Bed was really comfortable
Stayed 2 nights in Feb 2026

6/10 Okay

Faraaz

Overcharged my booking, despite me telling them I have
Stayed 1 night in Feb 2026

2/10 Terrible

Phil

Stayed 1 night in Dec 2025

8/10 Good

Thomas

Stayed 3 nights in Jan 2026

10/10 Excellent

Philip, LEICESTERSHIRE

Liked: Cleanliness, amenities, property conditions & facilities
The location was excellent for what I required, the staff especially Francois the manager were top draw, the shared facilities were very clean and of a great standard and the atrium was superb.
Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was lovely, the bed was amazing. The rooms aren't that big but is clean.
Stayed 1 night in Jan 2026

8/10 Good

Adriane

Liked: Staff & service, amenities
Good value for money
Stayed 1 night in Jan 2026

8/10 Good

Jon

Stayed 2 nights in Jan 2026

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
room was clean, shower a bit small but good pressue.
Stayed 2 nights in Jan 2026

6/10 Okay

Christopher

Stayed 28 nights in Dec 2025

6/10 Okay

Sanjay

Stayed 6 nights in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, food and location
Stayed 5 nights in Jan 2026

4/10 Poor

Alannah

Liked: Amenities
Disliked: Cleanliness
The shower pole broke off when I got in. The cleaner must have seen it and just propped it up! Room 648. I also called twice for my reciept and still haven’t had it emailed over as promised!
Stayed 1 night in Jan 2026

10/10 Excellent

Arron

Liked: Cleanliness, amenities, property conditions & facilities
We just wrapped up our second annual stay at your wonderful hotel, and once again, it did not disappoint. A special thank you to Aaron at the front desk, who provided exceptional service and truly made us feel welcome. Now that we’ve headed back from London, we can say with certainty: whenever we return to the city, this will be our home away from home. An amazing experience all around!
Stayed 2 nights in Jan 2026

8/10 Good

Keisha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was lovely for the price paid. Staff friendly and attentive. The toilet was blocked in our room and we were moved within 15 mins no issues
Stayed 1 night in Jan 2026

8/10 Good

Thi Diem Chau

Stayed 2 nights in Jan 2026

6/10 Okay

Ingrid

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Our check -in process was great and the first room we were assigned was almost perfect except very,very cold. We received a portable heater which worked well but then some of the main lighting in the room suddenly went off. We had to switch rooms but the second room was not as clean and had other issues.
Stayed 17 nights in Dec 2025

8/10 Good

Amelia

Business traveller
Liked: Cleanliness, staff & service
Convenient location to the shopping centre and tube. Rooms always clean, tidy and ready. My one bug bear is that there is never any english breakfast tea in the rooms! Always have to go down and ask for it at reception
Stayed 1 night in Jan 2026

10/10 Excellent

Nkechi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff especially Aaron
Stayed 3 nights in Jan 2026

4/10 Poor

Phil

Business traveller
Disliked: Room comfort
This hotel seems to be getting worse. The heating was not working, so after a complaint to reception I lucky to be provided with an oil filled radiator (my colleague with the same issue on a completely different floor was not so lucky). The bedding was put on the bed with a sticky laundry label still attached (at least it was clean I guess). There was no bath mat for the over bath shower, so climbing out of the bath was treacherous. Beverage tray only had camomile tea. I guess that was to calm your nerves before checking out. After the first visit I don’t have breakfast here as the office is a 20 minute walk away and I can get a good and cheap breakfast there. My only experience of breakfast in the past (so not current feedback) was a very disappointing cooked to order breakfast that took much longer than it should. The rooms are generally quite pokie, with either windows that face into the atrium, or have manefestation preventing you from looking out if you’re on a lower floor. I try not to stay here, but unfortunately Shepherds Bush is not over-endowed with hotels, and as I said… the office is a 20 minute walk away.
Stayed 1 night in Jan 2026

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