ibis London Excel Docklands

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Where to?

Dates

June 2025

July 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast available
Bar
Housekeeping
24/7 front desk
Pet-friendly

Explore the area

9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB

ExCeL Exhibition Centre
‪3 min walk‬
O2 Arena
‪4 min drive‬
Tower Bridge
‪13 min drive‬
London (LCY-London City)
‪4 min drive‬

Room options

1 bedroom, in-room safe, desk, laptop workspace

Twin Room, 2 Single Beds

17 sq m
Sleeps 2
2 Twin Beds

Room, 1 Double Bed, Accessible

17 sq m
Sleeps 2
1 Double Bed

Twin Room, 2 Single Beds, Accessible

17 sq m
Sleeps 2
2 Twin Beds

Double Room, 1 Double Bed (SweetRoom)

17 sq m
Sleeps 2
1 Double Bed

Similar properties

Pet-friendly
Free WiFi
Air conditioning
Breakfast available

for 1 room

includes taxes & fees

23 Jun - 24 Jun

About this property

ibis London Excel Docklands

Eco-certified hotel with a 24-hour front desk and a restaurant

This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business center, and dry cleaning. Housekeeping is available on request.

Ibis London Excel Docklands offers 278 accommodations with safes and coffee/tea makers. 22-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of ibis London Excel Docklands's great location. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Enjoy international cuisine while dining at FOGGS
Buffet breakfast served daily for a fee
Self parking available for a fee
Amenities include a front-desk safe, a business center, and a computer
Guests have great things to say about the helpful staff and the location
9 minutes by car from O2 Arena and 10 minutes from Tower of London
Pets welcome for a fee (restrictions apply)

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site.

A computer station is on site and WiFi is free in public spaces. The eco-certified ibis London Excel Docklands also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

FOGGS - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Danish, English, French, German, Greek, Hindi, Italian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Parking on site (GBP 25 per day)
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10 AM for a fee: GBP 10.45 for adults and GBP 5 for children
A bar/lounge
A restaurant
Snack bar/deli

Restaurants on site

FOGGS

Things to do

TV in common areas

Family friendly

Free cot
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff

Business services

Business centre
Computer station

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Lift
Thin carpet in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

8 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2004
Double-glazed windows
Humane treatment of captive wild animals
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

22-inch flat-screen TV with satellite channels

Food and drink

Coffee/tea maker
Electric kettle

Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Heating
Iron/ironing board on request
Laptop workspace
LED lighting
Phone
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 10 per pet, per day
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 10.45 for adults and GBP 5.00 for children
Self parking fee: GBP 25 per day
Pet fee: GBP 10 per pet, per day
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival at the property.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel ibis

ibis Excel

ibis Excel Hotel

ibis Excel Hotel London Docklands

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Accor London Excel

Ibis London Excel Docklands England

ibis London Excel Docklands Hotel

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ibis London Excel Docklands London

ibis London Excel Docklands Hotel London

ibis London Excel Docklands Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Evelyn

Travelled with family, Travelled with group

10 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean. Polite friendly staff

Stayed 3 nights in Mar 2025

10/10 Excellent

David

8 Mar 2025

Liked: Staff & service, property conditions & facilities

Stayed 1 night in Mar 2025

8/10 Good

Phillip

Business traveller

7 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Business traveller

4 Mar 2025

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Once is enough.

Check in staff was nice. While dealing with another guest issue, the reception made sure to visually connect and lwt mw know he'd be with me as soon as possible. Check in was fast, informative and very knowledgable. Going to my room, the linen closet was open and in disarray..not exactly confidence building. I had to self-service for an iron. The room was a let down. Small and in need of an upgrade, even the heater was minimally effective. The bed, bathroom and comfort were all lacking. Needless to say, I'm not likely to book again.

Stayed 3 nights in Mar 2025

6/10 Okay

Karen

Business traveller

4 Mar 2025

Disliked: Property conditions & facilities, room comfort

Fine for a quick business trip

It was fine for being close to London Excel for my conference. The tv is my room didn't work and it is very basic but it served the purpose for a quick business trip.

Stayed 2 nights in Feb 2025

10/10 Excellent

Elena

Business traveller

4 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consistent

Reliable, convenient, clean. Just the right amount of comfort for an overnight stay. Also, location is perfect. Quiet at night, yet right by the Elizabeth line for easy access to central London.

Stayed 1 night in Feb 2025

10/10 Excellent

Deborah

Travelled with family

2 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2025

10/10 Excellent

Philip

Business traveller

1 Mar 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

8/10 Good

Karen Olivia

Business traveller

1 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed here to attend a conference in London Excel and this hotel is excellent. I was right across London Excel and also walking distance from the tube/subway station. Safe area and there are restaurant options nearby. Clean room and the size of the room is also good. Great value for money!

Stayed 4 nights in Feb 2025

10/10 Excellent

Destiny

26 Feb 2025

Stayed 6 nights in Feb 2025

8/10 Good

Andrew

26 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service and location. Only negative was the coffee at breakfast was horrible, couldn’t drink it

Stayed 1 night in Feb 2025

8/10 Good

Karyn

26 Feb 2025

Stayed 4 nights in Feb 2025

4/10 Poor

Scott

Business traveller

22 Feb 2025

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Stayed 1 night in Jan 2025

10/10 Excellent

Julian, Hialeah

21 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Courteous, professional and helpful staff

Stayed 6 nights in Feb 2025

6/10 Okay

tim

Travelled with group

20 Feb 2025

Room felt a bit more basic than other Ibises have stayed at

Stayed 1 night in Nov 2024

10/10 Excellent

Gareth

20 Feb 2025

Liked: Cleanliness, property conditions & facilities, room comfort

ExCel centre accommodation

Great location for the ExCel conference centre. Been before and will go again. Great value 👍

Stayed 4 nights in Feb 2025

10/10 Excellent

Timothy

Business traveller

16 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent customer servce.

Much appreciated warm welcome after a busy day. Room upgrade with drinks voucher, Nespresso coffee machine and complimentary cookies which was a pleasant surprise. Room was nice and quiet. Ate in and the service was excellent. Good buffet breakfast in the morning (although on the second day it was just too busy with two coach loads of tourists all having descended for breakfast at the same time). Decided to eat in the second night and had a very good pizza with a side salad. All in all an excellent stay.

Stayed 2 nights in Feb 2025

10/10 Excellent

EMMA-JAYNE

16 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay very convenient

Very surprised with our stay at Ibis hotel, we will definitely use the hotel again as very convenient for Excel. Small room but well appointed, clean, and quiet. Appeared to be also be able to be used as a connecting family room due to the secure area which joined us with next door room. Bag of handmade cookies, 2 bottles of water, tea, coffee, bath robe and normal bathroom shampoo, shower gel, etc. Lovely view of the waterway from the window. Breakfast was vast and very tasty, continental or full English available with plenty of choices of cereal fruit and juices. We also had an evening bar meal, which was nice and great value considering we were in London. Staff of all levels were all very polite and welcoming , nothing was too much trouble. I asked for an extra duvet (as we always fight over duvet), and it was provided straight away by the room ladies. In all we had a lovely 2 night stay, only downside was parking at £25 a night in the hotel next door, but as we were going to Excel, it was cheaper to park there and have a very short walk. Good location, plenty of restaurants, pub, cable car, and DLR within a few mins.

Stayed 2 nights in Feb 2025