4/10 Poor
Emma
23 Jun 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing and bad customer service
Called on the day for parking, advised fully booked and were advised to use the Allianz website to book paid parking. Did this at £35, then when arrived was advised it’s free and just to register reg plate. No option for refund.
On arrival to hotel, long queue for lift with no air conditioning. Had to queue again for check in, which was slow and staff had no customer service skills.
Had to then queue again for lift (again with no air conditioning in lobby).
Room was clean and spacious, but no tea and coffee making facilities. We booked a second room for our friend and he had no TV remote.
Had dinner in the hotel restuarant - one member of bar staff was very rude and walked off when we were trying to order a drink. Limited food menu and very low quality food at restaurant. No customer service skills from restaurant staff.
In the morning, we rang to reception (had to guess the number as no information in room) to ask for tea and coffee making facilities. Were provided with a kettle, but had to call again for tea bags, mugs etc.
This was meant to be a birthday weekend celebration with a visit to England Rugby, and sadly the hotel experience was really disappointing.
I would advise anyone staying at this hotel to read this review.
Such a shame as the location is perfect for Allianz Stadium. Very surprised given that this is a Radisson hotel - not to their normal standard at all.
Emma
Stayed 1 night in Jun 2025