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Novotel London ExCeL

4.0 star property

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Photo gallery for Novotel London ExCeL

A modern hotel with a glass facade, a visible staircase, and a digital signboard.
A modern bar area with a long counter, bar stools, and a view of the city through large windows.
Bar (on property)
Terrace/patio
A long dining table set for a meal with chairs, a view of a river, and a modern interior design.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA
  • Place, ExCeL Exhibition Centre
    ‪1 min walk‬
  • Place, Royal Victoria Bridge
    ‪3 min walk‬
  • Place, IFS Cloud Royal Docks Station
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪104 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Standard Room, 2 Single Beds

8.8 out of 10
Excellent
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(15 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(17 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Accessible

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Room, 1 Queen Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, a desk, a chair, a sofa, and a cityscape mural on the wall.

Superior Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(14 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Novotel London ExCeL

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and 24-hour room service. Housekeeping is available on request.
Novotel London ExCeL offers 257 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Novotel London ExCeL's great location. During your stay, you'll be connected to the convention center, and just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy a bite to eat at Upper Deck, a brasserie that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from ExCeL Exhibition Centre and 3 minutes by foot from Royal Victoria Bridge
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 4532 square feet (421 square meters) and includes conference space. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Novotel London ExCeL. Parking is available for a fee.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10 AM.
Upper Deck - This brasserie specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 30 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: GBP 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Upper Deck

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,532 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2004
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 21.50 per person
  • Self parking fee: GBP 30 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Novotel London ExCeL Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1001 reviews
Rating 8 - Good. 254 out of 1001 reviews
Rating 6 - Okay. 105 out of 1001 reviews
Rating 4 - Poor. 50 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

SOYUN

Liked: Cleanliness, staff & service, amenities
Clean and comfortable room, nice service
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities
Good hotel, close to Elizabeth Line and well priced with decent rooms and clean and secure:
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ephraim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes very nice
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Zak

Liked: Cleanliness, staff & service, amenities
Lovely stay
Stayed 2 nights in Nov 2025
Verified

8/10 Good

David

Liked: Property conditions & facilities
Location is the key to this hotel, a little pricy though.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Room was spotless, check-in easy
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good - will use again
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious comfortable and clean.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was very nice.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Danish

Liked: Cleanliness, property conditions & facilities
decent hotel
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Bushra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab location for the o2. Lovely hotel.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Oliver

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Raymond

Liked: Cleanliness
Disliked: Amenities
Quite a long wait to check in. The TV connections to stream my device didn't work - the most annoying part of the stay Light above the bed flashing on a censor.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Susan

Liked: Property conditions & facilities
Staff very friendly. Close proximity to Custom House tube station on the Elizabeth line which also has a direct service to Heathrow airport. Convenient to O2 Arena and Icloud cable car.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Thidar

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff, spacious rooms
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, amenities
Clean & tidy hotel. Friendly checkin at reception
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for event at the Excel. Comfortable accommodation. Would stay again.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Atsuko

Liked: Cleanliness, staff & service, amenities
Very comfortable room. Breakfast place staff, Marco, is fabulous.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Sascha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Would stay again
Stayed 1 night in May 2025
Verified

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities
A 5 star stay all round. Friendly, efficient staff, lovely clean room with a great view, perfect hotel for attending the Excel. Will be back!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Pierre

Liked: Cleanliness, staff & service, amenities
rooms are ok. However here are the issues: - TV lacking international channels and streaming apps - mattress very weird and not comfortable - bathroom sink faucet so small you barely have 4cm to pass your hands... ridiculous.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Shelana

Liked: Cleanliness, staff & service, amenities
Room was clean and the staff were friendly. The sink in the room is very shallow, and was difficult to properly wash hands in it.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
nice place in the east of London, old docks with cranes and good connection to London city
Stayed 8 nights in Nov 2025

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