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Sapphire Hotel

3.0 star property

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Photo gallery for Sapphire Hotel

Front of property – evening/night
Triple Room, Private Bathroom
Staircase
Lobby
Property grounds

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Housekeeping

Explore the area

View in a map
35 Shepherds Bush Road, London, England, W6 7LU
  • Place, Shepherd's Bush Empire
    ‪5 min walk‬
  • Place, Westfield London Shopping Centre
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪17 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪44 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom

Single Room, Private Bathroom

8.0 out of 10
Very good
(52 reviews)
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom

Double Room, Private Bathroom

7.2 out of 10
Good
(41 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom

Twin Room, Private Bathroom

7.4 out of 10
Good
(20 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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Exterior
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  • Breakfast available
  • 24/7 front desk
4.4 out of 5, Excellent, 706 reviews
The price is €64
includes taxes & fees
17 May - 18 May
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About this property

Sapphire Hotel

This smoke-free hotel features concierge services, a computer station, and tour/ticket assistance. WiFi in public areas is free. Other amenities include a TV in a common area.
Sapphire Hotel offers 14 accommodations with DVD players and safes. LED televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and fans. A nightly turndown service is provided and housekeeping is offered daily.

Our customers tell us they can't get enough of the helpful staff at Sapphire Hotel. During your stay, you'll be within walking distance of Westfield London Shopping Centre. Features include free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 12 minutes by foot from Westfield London Shopping Centre and a 3-minute drive from Kensington High Street
As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in a common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
The check-in location differs from the property location. To check in, guests will need to go to 49 Shepherds Bush Road W6 7LU
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Sapphire Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 298 out of 1005 reviews
Rating 8 - Good. 314 out of 1005 reviews
Rating 6 - Okay. 199 out of 1005 reviews
Rating 4 - Poor. 97 out of 1005 reviews
Rating 2 - Terrible. 97 out of 1005 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

LI

Stayed 3 nights in Jan 2026

10/10 Excellent

Margaret

Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Did what it says on the website. Clean, provided good bed, hot water and not expensive. Great Job!
Stayed 1 night in Jan 2026

8/10 Good

Kieron

Liked: Cleanliness, staff & service, amenities
Clean, warm room. Check in and out was easy, with a courteous staff member. Would sesy again, good value for the price we paid.
Stayed 2 nights in Jan 2026

6/10 Okay

Florentyna

Sta
Stayed 1 night in Jan 2026

10/10 Excellent

Paolo

Business traveller
Liked: Cleanliness, staff & service
Great Value, good bed
Stayed 1 night in Jan 2026

4/10 Poor

Carlos

Liked: Cleanliness
Disliked: Staff & service
very noisy from outside and too many light coming in. Need better curtains and double glazing.
Stayed 1 night in Jan 2026

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities
Easy instructions to get keys from sister hotel a few yards along the road. Friendly member of staff. Room was clean. The thin duvet on bed was fine for me, but others might appreciate an additional blanket in winter.
Stayed 1 night in Jan 2026

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless curtous and blissful
Stayed 1 night in Jan 2026

10/10 Excellent

Kristi

Stayed 1 night in Jan 2026

10/10 Excellent

Kristi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean warm quiet room in the lower level
Stayed 1 night in Jan 2026

10/10 Excellent

Bader

Was great for the price paid!
Stayed 3 nights in Jan 2026

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Yes I have really enjoyed my stay with your hotel. Would gladly recommend it to my family and friends 👌✅
Stayed 4 nights in Jan 2026

6/10 Okay

Claudia

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall, this hotel offers excellent value. The room was immaculate, the shower had great pressure, and the front desk staff provided a warm and professional welcome. Unfortunately, my experience was significantly overshadowed by persistent loud banging from the floor above. While I am unsure of the exact source, the constant noise was quite disruptive and impacted the quality of my stay."
Stayed 1 night in Jan 2026

8/10 Good

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
I had to stay in the sister hotel as my original room was occupied but the gentleman on reception was very apologetic and helpful and put me in a bigger room. All clean, warm and comfortable only downfall was there was loud music playing mostly through the night but apart from that I would definitely stay again as it’s easier for work sometimes.
Stayed 1 night in Jan 2026

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant stay very clean room and pleasant staff. Very local to everything
Stayed 1 night in Jan 2026

10/10 Excellent

Alexander, Mountain View

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, clean bathroom, friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Very basic and a nice bang for the pound. Nice staff and about a ten minute walk to two different Underground stations. Please note that it is a 15 minute Underground ride to where the main touristy London activities are, but the place is a lot more reasonably priced. I would definitely stay here again.
Stayed 6 nights in Jan 2026

10/10 Excellent

mohamadrashid

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. One of the best sleep I had for long time
Stayed 1 night in Jan 2026

8/10 Good

Charlotte, Whitefish Bay

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and housekeeping came daily which was helpful. Great location! Only thing that could have been better would to have been a garbage can in the room or bathroom. Would stay again!
Stayed 3 nights in Jan 2026

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are very courteous and friendly. There was an issue with the room we were staying in so they immediately switched us. Our new room was just what we needed. Definitely recommend!
Stayed 4 nights in Dec 2025

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were near the laundry rooms/deposit on the underground floor. The room wasn't really cleaned the days we were there. The bathroom was claustrophobic with no venting.
Stayed 5 nights in Dec 2025

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean, but I booked The sapphire and was given a room at The Pearl. Some noise from the lobby.
Stayed 2 nights in Dec 2025

6/10 Okay

Amelie

Stayed 3 nights in Dec 2025

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