Sapphire Hotel

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Dates

August 2025

September 2025

Experience the classic charm of the Sapphire Hotel London, featuring a striking corner bay window and elegant entrance.

Two single beds with dark headboards and white bedding, accompanied by bedside tables and lamps, in a light-colored room with a seating area.

Staircase leads to an upper floor, with a decorative mirror and magazine rack nearby.

Relax in style with a comfortable seating area, flat-screen TV, and elegant chandelier.

Staircase leads to an upper level, surrounded by lush greenery and a paved area with a tree for shade.

Overview
Rooms
Location
Policies

Good

Popular amenities

Housekeeping
Free WiFi
Business services

Explore the area

35 Shepherds Bush Road, London, England, W6 7LU

Westfield London Shopping Centre
‪10 min walk‬
Kensington High Street
‪14 min walk‬
Hyde Park
‪7 min drive‬
London (LHR-Heathrow)
‪24 min drive‬

Room options

Relax in a cozy space with a comfortable bed and bedside lamp.

Single Room, Private Bathroom

Good

Sleeps 1
1 Twin Bed

Two single beds with dark brown headboards and white bedding, a bedside table with a lamp, and a window with curtains.

Twin Room, Private Bathroom

Good

Sleeps 2
2 Twin Beds

Cozy retreat with a large bed, nightstand, and window offering a view of the outside.

Double Room, Private Bathroom

Good

Sleeps 2
1 Double Bed

Two single beds with brown headboards and white bedding, a nightstand with a lamp, and a large window with curtains.

Triple Room, Private Bathroom

17 sq m
Sleeps 3
1 Double Bed and 1 Twin Bed

Similar properties

Relax in this inviting room featuring a large bed, a wooden headboard, and a comfortable sofa.

Free WiFi
Housekeeping
24/7 front desk

for 1 room

includes taxes & fees

20 Aug - 21 Aug

About this property

Sapphire Hotel

Hotel in London, near Westfield London Shopping Centre

This smoke-free hotel features concierge services, a computer station, and tour/ticket assistance. WiFi in public areas is free. Other amenities include a TV in a common area.

Sapphire Hotel offers 14 accommodations with DVD players and safes. LED televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and fans. A nightly turndown service is provided and housekeeping is offered daily.

Our customers tell us they can't get enough of the helpful staff at Sapphire Hotel. During your stay, you'll be within walking distance of Westfield London Shopping Centre. Features include free WiFi in public areas and concierge services.

Free WiFi
Services include a concierge, tour or ticket assistance, and luggage storage
Guests have great things to say about the clean accommodations and the helpful staff
12 minutes by foot from Westfield London Shopping Centre and a 3-minute drive from Kensington High Street

As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in a common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Languages

English, French, Romanian, Spanish, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Offsite parking available (GBP 8.50 per day)
Street parking available

Things to do

TV in common areas

Family friendly

DVD player
In-room refrigerator
Soundproofed rooms

Conveniences

Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Tour and ticket assistance
Turndown service

Business services

Computer station

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

1 building
5 floors
Smoke-free property

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

DVD player
LED TV with satellite channels

Food and drink

Coffee/tea maker
Refrigerator

Desk
Desk chair
Fan
Heating
Iron/ironing board
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in fee: GBP 20

Late check-in subject to availability

Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Nearby parking fee: GBP 8.5 per day (10 ft away)
Early check-in fee: GBP 20 (subject to availability)
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

The check-in location differs from the property location. To check in, guests will need to go to 49 Shepherds Bush Road W6 7LU
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London

Sapphire London

Sapphire Hotel London, England

Sapphire Hotel Hotel

Sapphire Hotel London

Sapphire Hotel Hotel London

Sapphire Hotel Reviews

7.0

Good

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

8/10 Good

Eduardo

6 May 2025

Liked: Cleanliness, property conditions & facilities, room comfort

A good place to stay

Good for couples, clean, well located, three subways lines very closer, and good opinions to eat

Stayed 7 nights in Apr 2025

10/10 Excellent

Mark

5 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay. would go there again.

Stayed 2 nights in May 2025

6/10 Okay

Frank

5 May 2025

Stayed 3 nights in May 2025

8/10 Good

Paul

5 May 2025

Stayed 1 night in May 2025

4/10 Poor

Shelby

Travelled with group

4 May 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

My friend and I stayed at the Sapphire hotel due to its close location to the Heathrow airport. The room unfortunately was extremely hot and muggy, the bathroom had black mold in it and our towels were not fully clean upon arrival. The staff were friendly which was the highlight. We would not stay here again.

Stayed 2 nights in May 2025

6/10 Okay

Antonia

4 May 2025

Stayed 1 night in May 2025

6/10 Okay

Lucia

Travelled with partner

4 May 2025

Liked: Staff & service

Hated the noise Bathroom door did not close

Stayed 3 nights in May 2025

8/10 Good

Richard

Business traveller

3 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

8/10 Good

NEErAJ

29 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Travelled with group

28 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

10/10 Excellent

svein

28 Apr 2025

Stayed 1 night in Apr 2025

8/10 Good

Kira

Travelled with family

21 Apr 2025

Liked: Staff & service

Stayed 3 nights in Apr 2025

4/10 Poor

John

19 Apr 2025

Disliked: Property conditions & facilities, room comfort

Stay elsewhere.

I originally booked two rooms with the Sapphire Hotel, one for my wife and I and the other for my brother, his wife and her friend. Just prior to us arriving I received emails stating that one of our rooms may have to be booked with another one of the hotels as they are connected. I responded and was informed that all of us would be staying at the Sapphire. When we arrived I was informed again that one room was going to be at the Sapphire and the other at the Pearl or we coukd stay at the Pearl, whuch we did. The rooms were dirty, old, the bed in our room was old and lumpy with a huge spot where it was worn out. The rooms looked nothing like what I had booked and we were definitely downgraded and charged the same amount. The fire alarm went of several times on afternoon and nobody was in the office to ask it there was a problem. Taje my advice and stay elsewhere.

Stayed 4 nights in Apr 2025

10/10 Excellent

Adam

17 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice, clean room, comfy bed.

Stayed 1 night in Apr 2025

8/10 Good

Gerome

Business traveller

16 Apr 2025

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Peter

15 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

2/10 Terrible

Juan

15 Apr 2025

Disliked: Staff & service, property conditions & facilities, room comfort

It was a very poor experience. I needed the hotel for just couple of hours as I was there in London for work as a Dj… Tried to call the reception as it says 24h but no one answered. Just to get there and a man in pyjamas open to tell me I had to wait until 11am for early check in and pay £20.. even though I have to go elsewhere because I have to sleep somewhere before my train at 12… they couldn’t be kind enough to issue a refund. Horrible experience felt robbed!

Stayed 1 night in Apr 2025

8/10 Good

Niklas

14 Apr 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 9 nights in Apr 2025

10/10 Excellent

kevin

Business traveller, Travelled with group

13 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Really nice hotel good customer service make me very welcome will stay again

Stayed 1 night in Apr 2025

10/10 Excellent

KEVIN

Business traveller

11 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Apr 2025

8/10 Good

James

11 Apr 2025

Liked: Cleanliness

Stayed 3 nights in Apr 2025

8/10 Good

Jon O, Lakeland

11 Apr 2025

Liked: Cleanliness, staff & service

Solid place to stay. Close to the Shepard's bush & Hammersmith tube stations. Also, several grocery options, restaurants, Laundry across the street, & close to Westfield London shopping mall. 12 nights from mid-March 2025. Negatives: It was colder than normal for the time of the year... But never the less, I really could never adjust the heat to put out more. I was kinda freezing at times. The provided hair dryer was used to help with this. Electrical outlets were too scarce & one key location was blocked. There was something broken off obstructing one of the few of these, near the kettle/fridge area, necessitating using one plug for the kettle or for the fridge; but not both at the same time. I talked to the manager about this & he looked at it, but ultimately nothing was ever done about it. Half the lights middle of room were not working. Mirror light not working. No built-in USB ports. Had to buy an adapter for 8 pounds at the Tesco. No towel bars. Wi-Fi was only fair & weak signal at times. Positives: Check-in was easy. Room #63 off of building #37 was tucked in the back, nobody below or above with a patio & a private hidden garden. This was a free upgrade from a more ordinary room. This room was great with lot's of natural light, clean, and quiet. Room had a mini refrigerator & a kettle which is essential as I don't eat out. Bed was comfortable. Sheets & towels were clean. Water was hot. Adjustable hand held shower head is always better than a fixed head.

Stayed 12 nights in Mar 2025

8/10 Good

Mike

9 Apr 2025

Stayed 2 nights in Apr 2025

10/10 Excellent

Marius

6 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice people

Stayed 1 night in Apr 2025

10/10 Excellent

Tomoe

3 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

スタッフが親切で良かった！！

部屋は小さかったですが、ロンドンでこの値段なら相応の価格だと思います。観光のため一日中外に出ていて、寝るためだけに部屋を使っていたので、充分快適でした。部屋には湯沸かし器、冷蔵庫があって助かりました。お茶やコーヒー、ミルクが使った分は毎日補充されました。タオルも毎日きれいなものに交換してくれました。充電器のアダプターを忘れたのですが、ホテルのスタッフさんが何度も丁寧に対応してくれて、事なきを得ました。スタッフさんは毎回違う人でしたが、みんな親切で優しかったです。すごく気持ちよく滞在できました。

Stayed 3 nights in Mar 2025