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Sapphire Hotel

3.0 star property

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Photo gallery for Sapphire Hotel

Front of property – evening/night
Property grounds
Staircase
Triple Room, Private Bathroom
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Housekeeping

Explore the area

View in a map
35 Shepherds Bush Road, London, England, W6 7LU
  • Place, Shepherd's Bush Empire
    ‪5 min walk‬
  • Place, Westfield London Shopping Centre
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪41 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom

Single Room, Private Bathroom

8.0 out of 10
Very good
(50 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom

Double Room, Private Bathroom

7.2 out of 10
Good
(38 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom

Twin Room, Private Bathroom

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Sapphire Hotel

This smoke-free hotel features concierge services, a computer station, and tour/ticket assistance. WiFi in public areas is free. Other amenities include a TV in a common area.
Sapphire Hotel offers 14 accommodations with DVD players and safes. LED televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and fans. A nightly turndown service is provided and housekeeping is offered daily.

Our customers tell us they can't get enough of the helpful staff at Sapphire Hotel. During your stay, you'll be within walking distance of Westfield London Shopping Centre. Features include free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 12 minutes by foot from Westfield London Shopping Centre and a 3-minute drive from Kensington High Street
As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in a common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
The check-in location differs from the property location. To check in, guests will need to go to 49 Shepherds Bush Road W6 7LU
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Sapphire Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 289 out of 1004 reviews
Rating 8 - Good. 317 out of 1004 reviews
Rating 6 - Okay. 198 out of 1004 reviews
Rating 4 - Poor. 101 out of 1004 reviews
Rating 2 - Terrible. 99 out of 1004 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities
Good value if booked in advance. We were given a bigger room than we’d booked. Good location: 10-15min walk from Shepherd’s Bush, Goldhawk Road and Hammersmith tube stations. Also good bus connections up and down Shepherd’s Bush Road. Generally good experience but the room was extremely hot, which strangely was not coming from the radiator. Better than being too cold but be warned. I woke up sweating both nights / mornings.
Stayed 2 nights in Dec 2025

10/10 Excellent

attila

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything
Stayed 1 night in Dec 2025

2/10 Terrible

Kieran

Disliked: Cleanliness, amenities, property conditions & facilities
rude
Stayed 2 nights in Dec 2025

10/10 Excellent

Paolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget value and really good quality for the money
Stayed 2 nights in Dec 2025

4/10 Poor

Paul

Disliked: Property conditions & facilities
The room was tiny when using the toilet I had to have the bathroom door open, the sink didn’t drain properly and the the tv had a blob on the screen where it’d been damaged and not replaced.
Stayed 2 nights in Dec 2025

8/10 Good

Darryl

Liked: Cleanliness
Disliked: Staff & service, amenities
Room was tiny but clean. Staff were not especially friendly. Maybe it's just a cultural difference. But fNorthth
Stayed 1 night in Dec 2025

6/10 Okay

Marion

Disliked: Room comfort
Unfortunately I didn’t enjoy my stay and wouldn’t recommend your hotel. There was a half eaten sandwich in the fridge !! The beds was very uncomfortable due to feeling the springs . This could have been rectified with a mattress cover. The carpet was grubby and need cleaning. In my opinion this was not a 3 star hotel.
Stayed 1 night in Dec 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
All fine.
Stayed 5 nights in Nov 2025

8/10 Good

Gary

Stayed 3 nights in Dec 2025

2/10 Terrible

Ahmed

Disliked: Cleanliness, amenities, property conditions & facilities
Room was extremely dirty and smells horrible needs a lot more cleaning bed sheets weren’t changed after the last residents
Stayed 3 nights in Nov 2025

2/10 Terrible

Janis

Disliked: Cleanliness, staff & service, amenities
The hotel and rooms are in very poor condition. There is a strong smell throughout the property, and my room smelled as if someone had been cooking in it. The walls were dirty, and the room itself was only slightly larger than a single bed. The reception was not available 24/7 and was located several houses down the street. I was unable to finish my stay and left after one night, even though I had paid for two. Overall, it was a very unpleasant experience.
Stayed 2 nights in Nov 2025

10/10 Excellent

James

Stayed 1 night in Nov 2025

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, amenities
Staff were friendly, room was well equiped and the bed was very comfortable. The room was very clean.
Stayed 2 nights in Nov 2025

4/10 Poor

Sue

Stayed 1 night in Nov 2025

2/10 Terrible

Caroline

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible in all aspects, rude staff. Mold in room and shower, filthy stained carpets. A door in which the deadbolt could not lock. Did not properly clean or change sheets the whole 5 nights I stayed. Just gross and unsanitary. Rude and unhelpful staff.
Stayed 6 nights in Nov 2025

10/10 Excellent

Shaimaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was very nice and central, the only problem it didn’t have an elevator
Stayed 4 nights in Nov 2025

6/10 Okay

Devin

Liked: Staff & service
Disliked: Cleanliness
It's not a what I would call a hotel but rather a chain of 6 apartment-houses (more like a motel). Room was fine, but not the cleanest. Price wise it's worth it, close to some local pubs that were excellent, and close to public transport. Extremely small shower/washroom.
Stayed 2 nights in Nov 2025

4/10 Poor

theresa, bicutan

Liked: Cleanliness, amenities, property conditions & facilities
Noisy and staff not so nice
Stayed 1 night in Nov 2025

8/10 Good

Etienne

Business traveller
Liked: Cleanliness, amenities
Room was small but clean, no issues
Stayed 3 nights in Nov 2025

6/10 Okay

theresa, bicutan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Yes its just noisy but cleqn room.
Stayed 1 night in Nov 2025

8/10 Good

Frank

Liked: Staff & service, amenities, property conditions & facilities
Very sceptical, having read some previous comments . A very good hotel for the price, room's are clean, staff very good ,couldn't be more helpful. Would definitely stay there again.
Stayed 2 nights in Nov 2025

8/10 Good

Ibrahim

Liked: Cleanliness
Disliked: Amenities
Room was great
Stayed 4 nights in Nov 2025

8/10 Good

Mariame, Silver spring

Liked: Staff & service, property conditions & facilities
Ldl
Stayed 7 nights in Oct 2025

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staffs were very nice! The place was clean and cozy.
Stayed 2 nights in Nov 2025

8/10 Good

FRANCISCO

We were two in a doublebed and the staff helped us changing to a
Stayed 3 nights in Nov 2025

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