Signia by Hilton Diplomat Beach Resort

4.5 star property

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Photo gallery for Signia by Hilton Diplomat Beach Resort

A poolside area with lounge chairs, a pool, and a view of the ocean.
A balcony with two blue chairs and a table, overlooking a beach with clear turquoise waters and a few people in the distance.
A beach with rows of umbrellas and lounge chairs, a sandy shore, and a view of turquoise water.
A spacious room with a view of the ocean, featuring a seating area with a round table, a sofa, and a decorative pinecone centerpiece.
A high-rise hotel with a central atrium, multiple floors, and a view of the ocean.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
3555 S Ocean Dr, Hollywood, FL, 33019
  • Place, Hollywood Beach
    ‪6 min walk‬
  • Place, Hallandale Beach
    ‪9 min walk‬
  • Place, North Broadwalk
    ‪3 min drive‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪39 min drive‬

Room options

2 DOUBLE BEDS - PARTIAL OCEAN VIEW

  • Sleeps 4
  • 2 Double Beds

1 King Bed-Intracoastal View High Floor

  • Sleeps 2
  • 1 King Bed

1 King Bed - Partial Ocean View Balcony

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Sunset View)

9.0 out of 10
Wonderful
(102 reviews)
  • City view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony, Ocean View

8.8 out of 10
Excellent
(134 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed (Diplomat Suite, Sunset)

8.4 out of 10
Very good
(17 reviews)
  • City view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Ocean View, Corner (Balcony)

8.6 out of 10
Excellent
(11 reviews)
  • Ocean view
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

Presidential Room, 1 King Bed, Balcony (Sunset)

  • City view
  • 139 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(91 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Balcony (Sunset View)

8.2 out of 10
Very good
(42 reviews)
  • City view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Balcony, Ocean View

8.8 out of 10
Excellent
(65 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Bathtub, Ocean View (Accessible, Mobility/Hearing/Bathtub)

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Roll-in Shower, Ocean View (Mobility & Hearing)

  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Bathtub (Mobility & Hearing)

8.6 out of 10
Excellent
(25 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Balcony (Mobility & Hearing)

7.6 out of 10
Good
(5 reviews)
  • City view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(16 reviews)
  • City view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Bathtub, Ocean View (Mobility & Hearing)

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Penthouse, 1 King Bed (Horizon)

  • Ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Family Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Room, 1 King Bed, Balcony, Corner (Sunset)

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Balcony (Horizon, Sunset)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Balcony

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Balcony, Ocean View (Horizon)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Ocean View (Horizon)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Corner (Horizon)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Horizon Sunset)

  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed (Horizon Sunset)

  • City view
  • Sleeps 4
  • 1 King Bed

Premier Room, 1 King Bed, Ocean View (Horizon)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Horizon)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Presidential Room, 1 King Bed (Horizon)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Balcony (Horizon Ocean)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Bathtub (Horizon, Mobility & Hearing)

  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower (Mobility & Hearing)

  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower (Horizon, Mobility & Hearing)

  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Signia by Hilton Diplomat Beach Resort

Catch some rays at the beach or spend the day relaxing at Signia by Hilton Diplomat Beach Resort's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Signia by Hilton Diplomat Beach Resort offers 1000 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels and pay movies.

Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center. Other recreational amenities include complimentary bicycles.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Signia by Hilton Diplomat Beach Resort. During your stay, you'll be connected to the convention center, and just a quick walk from Hollywood Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 5 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Options for a bite to eat or a refreshing drink include 5 restaurants, 2 coffee shops/cafes, a beach bar, and 2 poolside bars
  • Cooked-to-order breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with facials, manicures and pedicures, or deep-tissue massages at the spa
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the beach
  • Just a 3-minute drive from North Broadwalk and 5 minutes from Gulfstream Park Racing and Casino
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Signia by Hilton Diplomat Beach Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a 24-hour fitness center, a steam room, and a garden. Parking is available for a fee. A complete renovation of Signia by Hilton Diplomat Beach Resort was completed in January 2026.

This 4.5-star Hollywood resort is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.
Counter Point Cafe - This café serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Diplomat Prime - This fine-dining restaurant specializes in American cuisine. Open daily.
Point Royal - This restaurant serves breakfast, lunch, and light fare. Open daily.
Tiki Bar - This cocktail bar is located on the beach. Open daily.
The Hotel Bar - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 75 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 8 to 42 for adults and USD 8 to 25 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 5 restaurants
  • A beach bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Counter Point Cafe
  • Diplomat Prime
  • Point Royal
  • The Hotel Bar
  • Tiki Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Boat and paddles
  • Children's club
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf
  • Kayaking
  • Paddleboard
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Beach toys
  • Children's club (surcharge)
  • Children's games
  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 46 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (209,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 36 floors
  • Ballroom
  • Banquet hall
  • Built in 2002
  • Reception hall
  • Renovated entire property - January 2026
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per night
  • Resort fee: USD 66.67 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room safe
  • Nearby fitness center access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 42 for adults, and USD 8 to 25 for children
  • Fee for in-room wireless internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 12.95 per 24-hour period (rates may vary)
  • Covered valet parking fee: USD 75 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Diplomat Resort
Diplomat Westin
Westin Diplomat
Westin Diplomat Hollywood
Diplomat Resort Spa Hollywood Curio Collection by Hilton
Westin Diplomat Resort Hollywood
Diplomat Beach Resort Hollywood Curio Collection Hilton
Diplomat Beach Resort Curio Collection Hilton
Diplomat Beach Hollywood Curio Collection Hilton
Diplomat Curio Collection Hilton
The Westin Diplomat Resort & Spa
Diplomat Beach Curio Collection Hilton
Diplomat Beach Resort Hollywood Curio Collection by Hilton
Diplomat Beach Resort Hollywood Curio Collection by Hilton

Signia by Hilton Diplomat Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 367 out of 554 reviews
Rating 8 - Good. 72 out of 554 reviews
Rating 6 - Okay. 50 out of 554 reviews
Rating 4 - Poor. 25 out of 554 reviews
Rating 2 - Terrible. 40 out of 554 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

corey

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the hotel was excellent.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach front resort
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms the food and the beach was amazing staff was nice amazing views
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Danay

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Yaimet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely visit again. The hotel is excellent, their restaurants and services exceeded my expectations.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms staff spa
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Oscar

Liked: Cleanliness
Everything was fabulous, i will be back for sure
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live here, and this is my go to hotel for my staycations. Everything is lovely, the adult pools are a really nice upgrade. The property is absolutely beautiful, love the lagoon pool for the kids. It’s heavenly here.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Aliona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!! We will be back! Recommend to anyone!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Yelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are beautiful, everything is very clean, and the oceanfront room I rented was absolutely spectacular. Waking up to the sound of the waves and enjoying the stunning sea view from the balcony made the experience even more special. The staff was attentive and welcoming, and the overall atmosphere was peaceful and relaxing. I would definitely stay here again!
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Nicole

It would be really nice for the hotel to accommodate people who
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools, beach access, ocean view. But don’t use the valet parking it is better self parking. Valet parking charge you 75$ per night and then you need to wait in line for 1 or 2 hours to get it.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Maria

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The staff were very rude! All they were worried about was the F1 race and dignitaries that were coming in and not about anyone else the weekend we stayed.
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Mirialys

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything extremely expensive and valet parking waiting it’s horrible even tho it’s cost $75
Stayed 1 night in May 2026
Verified review

2/10 Terrible

FEDERICO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay ever. Avoid it. Extremely rude staff
Stayed 1 night in May 2026
Verified review

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great, spacious and clean, the staff was very kind and helpful, my only complaint is that I wish there were more kid friendly activities. Since the pool closed there was nothing else for the kids to do. Kids club closed at 4:30pm. After the pool closed there was really nothing for the kids to do, we went to the area where they have a few games but that’s about it. Overall we enjoyed our stay.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Fredy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was crazy. SUPER OVER CROWDED!! Valet service super bad, takes very long time and a super line to get the car.
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property is well maintained including rooms. There was so much people that we cannot use the pool or the beach. There is nobody checking wristbands and many did no have one. Felt there wasnt much control or security to control overcrowding. Believe the Valet parking was the worst experience. 1 hour to get in and one to get besides the high cost per night. Not sure if the overcrowdness was this weekend but for sure they lost several clients.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Danielle

Liked: Staff & service, amenities, property conditions & facilities
Had a great stay on my getaway. Food was delicious!!!
Stayed 3 nights in Apr 2025
Verified review

2/10 Terrible

Latashia

Disliked: Staff & service, amenities, property conditions & facilities
From the time my husband and I arrived we had issues. It was Mother’s Day weekend and there was a lot of frustration. The smoke detector beeped a whole day in our room we were there, our cable didn’t work almost the whole time for our stay there, and the valet was horrible. They were extremely slow. I shouldn’t have been charged for valet at all because we didn’t get a true valet experience. This stay was extremely disappointing
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Dianay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
1 night was more than enough for me not going back to this hotel. Eventhough i cannot complaint regarding the amenities and how beautiful is this place , the staff needs to have better attitude and organization towards clients. We check-put at 11:06 am we stayed at the lobby for 5 hrs with two little girls waiting for the valet parking and get our car. It was unacceptable , what a bad experience . People stayed there for 4 hrs with babies keys got missed a family with a newborn got their car after 4 hrs and what happened? The car run out of battery because the valet parking person let the car on for 2 days.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Amanda

While the lobby and bars make a stunning first impression, the guest rooms are a massive disappointment. The accommodations feel stuck in 2010, appearing dated and dingy rather than upscale. Housekeeping standards are severely lacking; our shower curtain was covered in mold and mildew, which is unacceptable. Furthermore, the balcony was in terrible condition and lacked quality seating. The service at the pool area was equally frustrating expecting one staff member to serve hundreds of guests is unrealistic. Consequently, our food was delivered to the wrong table, and we endured a two-hour wait for basic beach snacks. This property has potential, but the guest experience currently fails to meet even basic expectations.
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with my stay at this hotel. At check-in, I was assured that my room was an “Ocean View with King Size Bed.” In reality, to actually see the ocean, I practically had to lean half of my body outside the balcony. This was clearly a partial ocean view, not what was advertised, and felt very misleading. The valet service was also unacceptable, with wait times of no less than two hours just to get the car. The hotel hallways constantly smelled like marijuana, creating an unpleasant atmosphere throughout the property. The bars and restaurants were completely overwhelmed. Waiting 30 minutes for a drink and over an hour for food became the norm. On top of that, it seemed like most people using the pool area were not actual hotel guests since many were not wearing guest wristbands. The pool was overcrowded at all times, making it impossible to relax or enjoy the facilities. Considering the price and reputation of this hotel, the overall experience was extremely disappointing. There are definitely much better hotel options available.
Stayed 1 night in May 2026