6/10 Okay
Randy
Travelled with partner
8 Aug 2025
Liked: Amenities
Overall the stay was ok, but the lack of parking and information about this was lacking. Day before reservation I called the EO's two phone numbers, the (888) and (407) and asked the question on the Website about the parking; received ZERO response and nobody answered the phone. The day of the reservation I arrived a hour and a half early (1:30 pm) for the 3:00 check-in. When I arrived I checked the door, it was locked and nobody at the desk. So I took a walk at beautiful Lake Eola and had lunch at the very delicious Outpost restaurant next door. When we finished eating @ 4,I walked to the parking lot where I parked my car: it was gone! It had been towed!! Spoke to Jenny at the front desk, who tried to help me, but then I was transferred on the phone to Keisha? She was absolutely no help. She explained to me that when you check-in you get something to signify you are a guest at the EO. Well, my car was towed before I could check-in to get this placard. She said I should've known all of this because all of the other guests know this. Keisha told me that there is a phone # on the door that I should've called upon arrival. I told her that I tried those two numbers the day before and no one answered, why should I expect anything different the NEXT day. So, ended paying $135 to get my car out of the tow yard ruining my meal reservation & plans to go to another establishment. I firmly believe that this night should be comped and the next time, if I should decide to stay there again
Randy
Stayed 1 night in Aug 2025
