10/10 Excellent
Sara C.
23 Apr 2025
Beautiful Condo - Lackluster property management company
Compared to the other units in this building and next door, we lucked out. Everything was new, clean and gorgeous - beds, pillows and linens were incredibly comfortable. We had everything we could have needed for our week long stay. Being across the street from John's pass was perfect - couldn't have picked a better location. We saw dolphins from our deck daily, had fun watching the draw bridge go up and down and walked to either eat or shop every day. The elevators in our building were down the majority of the stay - while inconvenient the property management company did offer us a refund. My biggest complaint is the quality of the property management company. There are warning signs all over about making sure your parking pass is visible on your dash or you can be towed. The parking pass was no where to be found - I reached out to the office a few times (2 if not 3 times) and was promised that it would be delivered to us. It never was. In addition to this, others in our group had maintenance issues (no AC) in their condo (run by the same property management company) that took days to fix. Another family we travled with had their condo cancelled last minute due to construction not being complete (same property management company) and they had to scramble. Lastly, yet another family we traveled wtih were never delivered a key to their condo (no key pad) and were fortunate enough that the door could just be pushed open to enter to start their trip.
Sara C.
Stayed 7 nights in Apr 2025