8/10 Good
Matthew
27 Sept 2025
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
am writing to formally raise my concerns regarding my recent stay at your hotel. Unfortunately, my experience fell far below the standard I expected, and I feel compelled to request either another stay or a refund.
The issues began when the blind pull cord in my room broke. The response time to fix this was slow, and what should have been a quick resolution turned into a major disruption. Initially, I was told I would be moved to another room, so we packed up our belongings. However, instead of being moved, staff entered the room with ladders to attempt repairs. This was both unprofessional and intrusive, particularly as I had to explain to them how the blind should be fixed.
On returning later that evening, I expected to find the room reset, blinds drawn, and bed turned down, but this was not the case. The sofa in the room was also in an unacceptable condition, with heavy staining that made it unsuitable for use. Frankly, it is not of a standard I would expect to find in any hotel, let alone for the price I paid.
While I understand renovations may be ongoing and note that a couple of complimentary drinks were offered, these do not address the fact that the room itself was not up to standard and the service was poorly managed.
Given the above, I believe it is reasonable to request either a refund or the opportunity to return for another stay under improved conditions. I hope you will take this matter seriously and provide a prompt resolution.
Matthew
Stayed 1 night in Sep 2025