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Macdonald Burlington Hotel

4.0 star property

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Photo gallery for Macdonald Burlington Hotel

Front of property – evening/night
Suite, 1 Double Bed
Property entrance
Interior entrance
Breakfast, lunch, dinner served; local cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Burlington Arcade/126, Birmingham, England, B2 4JQ
  • Place, Bullring & Grand Central
    ‪5 min walk‬
  • Place, The Mailbox
    ‪6 min walk‬
  • Place, Broad Street
    ‪9 min walk‬
  • Airport, Birmingham (BHX)
    ‪27 min drive‬

Room options

Single Room

  • Sleeps 1
  • Free Wi-Fi

Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(37 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Single Bed

8.0 out of 10
Very good
(2 reviews)
  • 7 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Single Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed

Suite, 1 Double Bed

8.8 out of 10
Excellent
(9 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Double Bed

8.4 out of 10
Very good
(6 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed

Suite, 1 Double Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Standard Room

  • Sleeps 2
  • Free Wi-Fi

Deluxe Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Super Deluxe Double Room

Premium bedding, in-room safe, desk, iron/ironing board

Super Deluxe Double Room

  • Sleeps 2
  • Free Wi-Fi

Twin Room

  • Sleeps 2
  • Free Wi-Fi

Deluxe Suite

  • Sleeps 2
  • Free Wi-Fi

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Standard Room, 1 King Bed
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  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
4.1 out of 5, Very good, 1,008 reviews
The price is €71
includes taxes & fees
28 May - 29 May
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About this property

Macdonald Burlington Hotel

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, 24-hour room service, and a business center.
Macdonald Burlington Hotel offers 112 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Our customers tell us they can't get enough of the helpful staff at Macdonald Burlington Hotel. During your stay, you're just a quick walk from Bullring & Grand Central. Features include free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at Scottish Steak House, a fine-dining restaurant that serves local cuisine
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from Bullring & Grand Central and 10 minutes by foot from Broad Street
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and 15 meeting rooms.

WiFi is free in public spaces. The business-friendly Macdonald Burlington Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

This 4-star Birmingham hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 9:30 AM.
Scottish Steak House - This fine-dining restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
The Burlington Bar - This bar serves breakfast, lunch, dinner, and light fare.
The Burlington Lounge - This lobby lounge serves light fare only. Open 24 hours.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 9.50 per day)

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 24 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Scottish Steak House
  • The Burlington Bar
  • The Burlington Lounge

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Built in 1872
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 24 per person
  • Nearby parking fee: GBP 9.50 per day (328 ft away)
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Burlington Macdonald
Burlington Macdonald Hotel
Hotel Macdonald Burlington
Macdonald Burlington
Macdonald Burlington Birmingham
Macdonald Burlington Hotel
Macdonald Burlington Hotel Birmingham
Macdonald Hotel Burlington
Macdonald Burlington
Macdonald Burlington Hotel Hotel
Macdonald Burlington Hotel Birmingham
Macdonald Burlington Hotel Hotel Birmingham

Macdonald Burlington Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 459 out of 1003 reviews
Rating 8 - Good. 300 out of 1003 reviews
Rating 6 - Okay. 142 out of 1003 reviews
Rating 4 - Poor. 61 out of 1003 reviews
Rating 2 - Terrible. 41 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 2 nights in Jan 2026

8/10 Good

Claudette

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, pleasant staff and clean room.
Stayed 1 night in Jan 2026

10/10 Excellent

Gemma

Stayed 1 night in Dec 2025

4/10 Poor

John

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was clean staff were polite but noise issues ruined it. Loud construction work outside my window till 11:45pm and re started 5:30am
Stayed 1 night in Jan 2026

8/10 Good

Scott

Liked: Cleanliness, amenities
The hotel and room were incredibly clean, the day staff were very helpful and friendly. The room was spacious and well equipped. The hotel is deceptively large and sprawls wide across a small number of floors, so there can be a bit of a walk, with a number of rooms a fair distance from the lifts, with stairs in between. I found the day staff a lot friendlier and assisting than the night staff!
Stayed 1 night in Jan 2026

8/10 Good

Sarah

Stayed 1 night in Jan 2026

10/10 Excellent

Ruairi

Stayed 1 night in Jan 2026

8/10 Good

Sonia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friend staff, good sized room, excellent shower.
Stayed 1 night in Jan 2026

6/10 Okay

Audrey

Travelled with group
Liked: Cleanliness, staff & service
Comfortable bed and the staff were so lovely, very friendly and quick to respond. The shower itself was excellent. However, the bathroom sink was blocked and very slow to drain. Although staff attended promptly, the problem returned during the stay. There was also some noise from the corridor, particularly late in the evening. The hotel feels a little tired in places- reception carpet, corridors carpets and sofas in reception could do with updating. Some basic amenities were missing, such as hand lotion and a full-length mirror. Good location and helpful staff, but maintenance and overall condition affected the experience. I would consider returning in the future if the reception and communal areas were refreshed.
2 twin beds
Stayed 2 nights in Jan 2026

4/10 Poor

Sophie

Business traveller
Disliked: Amenities
Staff were overwhelmed because of the influx of new guests stuck in BHam but this could have been prepared for and only having two members of staff and hence cancelling any food for guests was a stupid situation. Room was tired and drafty
Stayed 1 night in Jan 2026

8/10 Good

Jody

Stayed 1 night in Jan 2026

10/10 Excellent

Federica

Stayed 1 night in Jan 2026

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
Nice spacious room with comfy bed. Staff extremely polite and helpful. Breakfast was excellence with good choice.
Stayed 1 night in Jan 2026

8/10 Good

Lee

Stayed 2 nights in Jan 2026

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Staff were very friendly. Room was good, just out dated. But the entire hotel, was so incredibly cold! Our room heater was locked and we couldn’t increase the heat past a certain threshold. If we were warm this place would be given a higher score
Stayed 3 nights in Jan 2026

8/10 Good

Jody

Liked: Staff & service
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

2/10 Terrible

Natasha

Disliked: Staff & service, amenities
Check in was slow, the room is absolutely freezing, the bathroom is too cold to shower in! The bed is uncomfortable! Wouldn’t return
Stayed 1 night in Jan 2026

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Clean and spacious room as was upgraded to suite.staff friendly and beds very comfy.nice and quaint hotel.would defo sty again
Stayed 1 night in Dec 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was amazing and staff couldn't be more helpful. Its an old hotel so can be a bit chilly but beds were comfy and cozy
Stayed 1 night in Dec 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room
Stayed 1 night in Dec 2025

10/10 Excellent

Alexander

Stayed 1 night in Dec 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great service from the front reception Mini and the breakfast staff. Room was lovely although the bed was too soft for us. Toiletries good quality Would definitely go back due to location as well as a lovely hotel
Stayed 1 night in Dec 2025

10/10 Excellent

MICHAEL, DARTMOUTH

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Burlington is unique in that it adjoins the Railway Station and also fronts New Street the main shopping street. Built by The Midland Railway and containing the original beautiful Architecture. The bedrooms are large, the breakfast excellent and the staff perfect. We organised an event here via Ella and we booked 6 bedrooms. The most convenient location in Birmingham. Absolutely recommended.
Stayed 1 night in Dec 2025

10/10 Excellent

Blane

Liked: Cleanliness, staff & service, amenities
Our overall experience was great so nothing in particular that we'd single out.
Stayed 2 nights in Dec 2025

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