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4.1 out of 5

"Noisy place that attracts a boisterous clientele. Women screaming in the corridor all night and no staff or security monitoring the halls. Never slept ... " More

By a verified traveller on Sun 08 Mar 2020

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Hotel Description

Our customers tell us they can't get enough of Staycity Aparthotels Birmingham Central Newhall Square's great location. During your stay, you're just a quick walk from Broad Street. You'll find features such as free WiFi in public areas, plus a bar and breakfast (surcharge). Built in 2016, this 3.5-star aparthotel has 170 aparthotels over 4 floors. Each apartment includes amenities such as free WiFi and a kitchen.

  • Each apartment offers a kitchen, a separate sitting area and a TV
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include laundry facilities, multilingual staff and a lift
  • Guests really like the accommodation for the spaciousness and overall comfort
  • Within a 10-minute walk of Broad Street and Arena Birmingham

Studio, Accessible

Bed Count 1 Double Bed Maximum Occupancy 2 Max
€54* Per night/room 23 Nov - 24 Nov

Standard Apartment, 1 Bedroom

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 2 Single Beds Maximum Occupancy 6 Max

Family Apartment, 1 Bedroom

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Staycity Aparthotels Birmingham Central Newhall Square ratings based on 15 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Staycity Aparthotels Birmingham Central Newhall Square

Everyone (12) Couples (2)
3 out of 5
Noisy place that attracts a boisterous clientele. Women screaming in the corridor all night and no staff or security monitoring the halls. Never slept a wink with the noise and fear that someone was going to kick down our door. Won’t be returning.

Posted by on 8 Mar 2020

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Comment from Hotel Management

8 Mar 2020 by Staycity

Hi, I am very sorry for any inconveniences caused to your stay, and apologise as i do not want my guests to feel like they wont be returning, we do let our guests know that we operate a 24 hour manned reception if they have any questions or queries that we are here to help and any issue that may arise and you let us know we would of sent security to investigate any issues you might have in a timely manner.

5 out of 5

Posted by on 16 Feb 2020

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Comment from Hotel Management

29 Feb 2020 by Staycity

Firstly, thank you for making our hotel your favourite choice in Birmingham. I am glad that we tick all the boxes for you, including the friendliness of our staff, comfort, breakfast selection, our location and competitive prices. We hope to welcome you back soon! Once again, thank you so much for your lovely comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

5 out of 5
Great amenities comfy bed, as a single female traveller I felt safe. Uber to station only £5

Posted by on 4 Feb 2020

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Comment from Hotel Management

9 Feb 2020 by Gregory, Staycity

It is a real pleasure to hear that you have had such an enjoyable stay with us in Birmingham. I'll be sure to pass on your comments to all of the team. We look forward to welcoming you back in the future. Kind Regards,

3 out of 5
Good location and value for money. Staff are friendly. It is convenient having the separate kitchen and living space.

Posted by on 11 Nov 2019

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5 out of 5
Very clean, n well maintained.helpful.staff.good location

Posted by on 1 Jul 2019

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Comment from Hotel Management

3 Jul 2019 by Shaniece

Thank you for choosing to stay with Staycity Newhall Square Birmingham City Centre and for taking time to share your feedback. I am thrilled to see that you were so impressed with your experience in our hotel and were provided with a great service by our staff. I have shared your comment with the team and we will make sure that they are officially recognized for looking after you. Once again, thank you so much for your kind comments, and if I can be of assistance to you, please do not hesitate to contact Kindest Regards Shaniece

5 out of 5
Had a great stay. Lovely staff, room was immaculately clean. Would have liked the sofa beds to have already been made up as making up your own bed on a weekend getaway felt somewhat counterintuitive! But overall the apartments were fantastic, thanks!

Posted by on 19 May 2019

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Comment from Hotel Management

25 May 2019 by Cezar

Dear Traveller Thank you for your recent feedback. I'm glad to hear that you have enjoyed your time with us. We hope to have the pleasure of welcoming you back soon. Warm Regards Cezar Lungu

5 out of 5

Spacious 2 Bed Apartment - perfect for a family

Pros: Location, Space, Staff, price
After a cramped night in a double twin bed room at Drayton Manor Hotel this was a fantastic place for our family of 2 adults , a 2 year old and 6 year old - bedrooms spacious and added bonus of a kitchenette and sitting area with a TV for us to relax in while the kids were in bed. Cost was really reasonable too - £86 for the night (but factor in £12 parking) which was a lot lot less than some hotels we were looking at. Co-op next door means you can eat in to save money. Staff really friendly and cannot recommend enough if you want a base camp while visiting the theme parks / sights in the midlands.

Posted by on 31 Aug 2018

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Comment from Hotel Management

23 Sep 2018 by Cezar

Dear Guest Thank you for your endorsement of our property. I'm overjoyed to read such a lovely review of our apartments! It really does make our day and I'll be sure to pass on your comments to all of the team. We look forward to seeing you soon. Kind Regards Cezar Lungu

4 out of 5

Ideal place to stay

Pros: It was quiet, nice staff, nice views of canal in the back. Great it had air conditioning.
having an sofa bed in living room in the one bed apartment was a God send as myself and husband sore and so can be used as an extra bed for a good nights sleep instead of having to be charged for 2 rooms in a hotel. The apartment is really clean but beds are ok need to upgraded I think but fine.

Posted by , from Birmingham on 25 Jul 2018

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Comment from Hotel Management

29 Jul 2018 by Cezar

Dear Adrinne Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind regards Cezar Lungu Guest Service Manager

2 out of 5

Small and badly designed rooms

Pros: It was clean and the beds were comfortable.
I've stayed at other staycity locations many times and have always been impressed. Here however, I found the rooms were small and badly designed. I also had some maintenance issues but these were addressed by the staff on site. I was initially put off by the un-necessary "48 HOUR NOTICE" email that you will receive before your stay that states that they will charge £50 deposit per person, and MUST present photo ID, fine but I thought it was very aggressive. For the room, the sofa bed could not be deployed without rearranging all the furniture. The sink and kitchen area were so compact that if you do any washing up, it splashes water over the cooking hobs. The windows on the 3rd floor were locked so the room was very stuffy. There was no hallway in the apartment as with other staycitys I've stayed in: the room opened into the bedroom so if you have other guests staying on the sofa bed they have to come in through your bedroom. The bathroom has two doors, one to the bedroom and one to the kitchenette, neither door has a lock (H+S policy). There was only one light switch for the bathroom, which was in the lounge. So the guest in the bedroom has to disturb the guest in the lounge to switch the bathroom light on. If you are travelling with a friend there is little opportunity for privacy here. Furthermore, the location its in quite a dodgy area, with beggars sitting on the street outside the hotel all day. After 11pm access is via a very dodgy back alley.

Posted by , from London on 17 Apr 2018

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3 out of 5

Average comfort

Pros: Location
Cons: Noise control to very late at night
Location: Convenient location depending on your stay
We booked an apartment for 3 adults and a child but it was really a 2 adult and a child space. Putting a third adult in sofa bed in kitchen area wa very uncomfortable

Posted by , from london on 18 Mar 2018

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About the Staycity Aparthotels Birmingham Central Newhall Square

Location 88 Charlotte Street, Birmingham, England B3 1PW

Property Features

Staycity Aparthotels Birmingham Central Newhall Square offers its guests tour or ticket assistance, multilingual staff, and laundry facilities. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Parking is available for a fee. This 3.5-star Birmingham aparthotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 4 levels
  • Built in 2016
  • Bar or lounge
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Fridge
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Birmingham Snow Hill Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Staycity Aparthotels Birmingham Central Newhall Square offers 170 forms of accommodation with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Accommodation at this 3.5-star aparthotel has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Sitting area
  • Television
  • Fridge
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cots (free)
  • Housekeeping (weekly)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10 AM and at the weekend from 8 AM to 11:30 AM.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests who require breakfast must contact the property before arrival to pre-book it.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests who wish to book breakfast are encouraged to contact the property before arrival to pre-book it.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 7.95 per person (approximately)
  • Self-parking fee: GBP 13.00 per night
  • Late check-out fee: GBP 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Staycity Aparthotels Newhall Square Apartment Birmingham
  • Staycity Aparthotels Newhall Square Apartment
  • Staycity Aparthotels Newhall Square Birmingham
  • Staycity Aparthotels Newhall Square Apartment
  • Staycity Aparthotels Newhall Square Apartment Birmingham
  • Staycity Aparthotels Newhall Square Birmingham
  • Apartment Staycity Aparthotels Newhall Square Birmingham
  • Birmingham Staycity Aparthotels Newhall Square Apartment
  • Apartment Staycity Aparthotels Newhall Square

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Alcohol isn't served at Staycity Aparthotels Birmingham Central Newhall Square.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.