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SureStay Hotel by Best Western Jacksonville South

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Jacksonville South

Lobby
Pillow-top beds, in-room safe, desk, laptop workspace
Exterior
Free daily buffet breakfast
Bathroom sink

Reviews

6.8 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View in a map
5018 University Boulevard West, Jacksonville, FL, 32216
  • Place, Promenade Shopping Center
    ‪11 min walk‬
  • Place, University Mall
    ‪13 min walk‬
  • Place, Merill Road Shopping Center
    ‪14 min walk‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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Lobby
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includes taxes & fees
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About this property

SureStay Hotel by Best Western Jacksonville South

This hotel features a 24-hour business center, a business center, and laundry facilities. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a front-desk safe are onsite.
SureStay Hotel by Best Western Jacksonville South offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

During your stay at SureStay Hotel by Best Western Jacksonville South, you'll be within walking distance of Merill Road Shopping Center. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and laundry facilities
  • 8 minutes by car from Jacksonville Museum of Modern Art and 8 minutes from Cummer Museum of Art and Gardens
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly SureStay Hotel by Best Western Jacksonville South also features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Super 8 Jacksonville South
Super 8 Lodge Jacksonville South
Super 8 Jacksonville South Hotel Jacksonville
Super 8 Wyndham Jacksonville South Lodge
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Surestay By Best Jacksonville
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SureStay Hotel by Best Western Jacksonville South Jacksonville

SureStay Hotel by Best Western Jacksonville South Reviews

Reviews

6.8
Rating 10 - Excellent. 266 out of 907 reviews
Rating 8 - Good. 216 out of 907 reviews
Rating 6 - Okay. 147 out of 907 reviews
Rating 4 - Poor. 111 out of 907 reviews
Rating 2 - Terrible. 167 out of 907 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Scott

Business traveller
Liked: Staff & service
I hate the spots in the rug the chair was damaged you can see caulking on the doors.
Stayed 1 night in Nov 2025

8/10 Good

Leanna

Stayed 2 nights in Nov 2025

10/10 Excellent

Mayra

Stayed 3 nights in Nov 2025

8/10 Good

erik

Liked: Cleanliness, staff & service, amenities
It was good
Stayed 1 night in Nov 2025

8/10 Good

Trish

Stayed 1 night in Nov 2025

10/10 Excellent

John, Garwood

Stayed 2 nights in Nov 2025

6/10 Okay

Laurie

Travelled with family
You get what you pay for. It was an alright place
Stayed 1 night in Nov 2025

2/10 Terrible

Tyler

Stayed 1 night in Oct 2025

10/10 Excellent

Ashley

Stayed 1 night in Nov 2025

10/10 Excellent

anntwinnett

Stayed 1 night in Oct 2025

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and Nice breakfast
Stayed 1 night in Oct 2025

4/10 Poor

Brandon

Stayed 1 night in Nov 2025

10/10 Excellent

Angelia

Liked: Cleanliness, staff & service, amenities
The person who checked us in was excellent
Stayed 2 nights in Nov 2025

8/10 Good

donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good. I would recommend to friends for overnight when traveling to Florida.
Stayed 1 night in Oct 2025

10/10 Excellent

Artesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience . Great location & friendly staff .
Stayed 1 night in Oct 2025

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2025

4/10 Poor

Kristen

Stayed 1 night in Oct 2025

6/10 Okay

Brandon

Disliked: Cleanliness, property conditions & facilities
Nothing like the picture
Stayed 1 night in Oct 2025

10/10 Excellent

Chad

Stayed 1 night in Sep 2025

8/10 Good

Alajia

Travelled with family
Liked: Cleanliness, staff & service
The room was clean and staff were friendly
Stayed 1 night in Oct 2025

8/10 Good

Vanida

Liked: Cleanliness
Not bad
Stayed 1 night in Oct 2025

6/10 Okay

Jill

Na
Stayed 2 nights in Sep 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the place !
Stayed 1 night in Sep 2025

8/10 Good

Scott

Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Stayed 3 nights in Sep 2025

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