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SureStay Hotel by Best Western Jacksonville South

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Jacksonville South

Lobby
Exterior
Point of interest
1 bedroom, pillow-top beds, in-room safe, desk
Point of interest

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Housekeeping
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
5018 University Boulevard West, Jacksonville, FL, 32216
  • EverBank Stadium
    ‪8 min drive‬
  • St. Johns Town Center
    ‪10 min drive‬
  • Jacksonville Naval Air Station
    ‪23 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Jacksonville South

Hotel with free breakfast, in the vicinity of Museum of Science and History
This hotel features a 24-hour business center, a business center, and laundry facilities. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a front-desk safe are onsite.
SureStay Hotel by Best Western Jacksonville South offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

During your stay at SureStay Hotel by Best Western Jacksonville South, you'll be within walking distance of Merill Road Shopping Center. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and laundry facilities
  • 6 minutes by car from Museum of Science and History and 8 minutes from Jacksonville Museum of Modern Art
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly SureStay Hotel by Best Western Jacksonville South also features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Super 8 Jacksonville South
Super 8 Lodge Jacksonville South
Super 8 Jacksonville South Hotel Jacksonville
Super 8 Wyndham Jacksonville South Lodge
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Surestay By Best Jacksonville
SureStay Hotel by Best Western Jacksonville South Hotel
SureStay Hotel by Best Western Jacksonville South Jacksonville

SureStay Hotel by Best Western Jacksonville South Reviews

Reviews

6.6
Rating 10 - Excellent. 231 out of 820 reviews
Rating 8 - Good. 198 out of 820 reviews
Rating 6 - Okay. 130 out of 820 reviews
Rating 4 - Poor. 104 out of 820 reviews
Rating 2 - Terrible. 157 out of 820 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chasity

Stayed 2 nights in Jan 2025

6/10 Okay

valerie

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

4/10 Poor

Anatoliy

Nothing
Stayed 1 night in Mar 2025

8/10 Good

Paul, Slough

Travelled with partner
Liked: Cleanliness, staff & service
A good basic motel, park outside your room. Room was old but it was clean and the bed was good and the shower fine. Breakfast was standard motel fare but again absolutely fine.
Stayed 3 nights in Feb 2025

6/10 Okay

Timothy, Dalton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Kristina

Stayed 4 nights in Feb 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trash Hotel

No hot water when you try to take a shower or bath. The water was lukewarm throughout my stay. Only cold water comes out of the sink no hot water. The air conditioning unit only blows out cool air even when you turn on the heat and set the temperature to 80 degrees. Towel and wash cloth is rough on your skin. They need to used fabric softener to make it soft. All these issues I told management but my issues never got resolved. To be honest this is a trash placed. The worst experience I ever had. I don’t recommend anyone to stay there at all. FYI I was in room 213 when I stay on 02/14/2025 to 02/17/2025. Stay at your own risk don’t say I didn’t warn you about the condition of the hotel and my experience. I would have stayed somewhere else but it was Valentine’s weekend for us and plus we came from out of town. Remember this is a trash place spend your money somewhere else that you can be happy and comfortable. Warning DO NOT STAY THERE!!!!!!!!!!
Stayed 3 nights in Feb 2025

6/10 Okay

Gary, Pikesville

Business traveller
Liked: Cleanliness
Disliked: Amenities
Elevator wasn't working. Had room on 3rd floor.
Stayed 1 night in Jan 2025

2/10 Terrible

EDWARD, STEUBENVILLE

We did not stay . The room smelled and didn’t feel safe
Stayed 1 night in Feb 2025

6/10 Okay

Joshua

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Asigian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bath Room had mold on ceiling, Ac and heating didn’t work, door latch didn't work properly so I had to put a chair in front of the door, shower knob was broken, toilet and sink was not clean. Desk clerk was very rude and above all they have ROACHES !!!! I do not recommend please Don’t !!!!’
Stayed 1 night in Jan 2025

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Yadanar

Disliked: Cleanliness, staff & service, property conditions & facilities
So bad
Stayed 1 night in Jan 2025

10/10 Excellent

Narasimhan, Kissimmee

Stayed 1 night in Jan 2025

4/10 Poor

Saisha

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Alexander Rafael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Elias

Liked: Cleanliness, staff & service, room comfort

Average to good

Room was clean but bathroom needs an upgrade. Beds were confortable.
Stayed 1 night in Jan 2025

4/10 Poor

Candice

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs a uplift

Unfortunately the attendant has an attitude when I asked for more pillows. The bathroom ceiling had mold on it ..there was a broken piece of the wall in the bathroom, the tissue holder was also broken. It's just really run down.. however the breakfast was clean and good
Stayed 1 night in Jan 2025

8/10 Good

Sylvain

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is very outdated. We can see that the owners are trying to revamp this location, but there is a long way to go. However, the price point is very competitive if you are only transitioning for one night.
Stayed 1 night in Dec 2024

8/10 Good

Brenda

Liked: Cleanliness
Stayed 1 night in Dec 2024

6/10 Okay

Hugo

Travelled with family
Liked: Staff & service, property conditions & facilities
Good breakfast and clean room.
Stayed 1 night in Dec 2024

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