"Hotel is OK, but not what I expected. Reception is a bit depressing and it all looks a bit old and tatty. Its OK for a brief stay, but i wouldn't want ... " More
23 Apr 2023 by Alexa
Dear Dario,Thank you for taking the time to give us your feedback following your stay with Millennium & Copthorne Hotels at Chelsea FC. I am really sorry to read that you did not have a fully enjoyable time with us and I can assure that we have raised the issues mentioned with room allocated.This is definitely not the impression that we want to give to our valued guests. We appreciate your constructive comments and this will be passed on to the relevant department for service improvement.We do hope to be able to welcome you back in the future for a more positive experience.Kind Regards,Alexa Pista, Front Office Manager
26 Apr 2023 by Lev Lukashev Duty Manager
Dear Patrick,Thank you for taking the time to provide feedback on your recent stay with us. We are sorry to hear that the bathroom did not meet your expectations.As an older hotel, we understand that some of our facilities may not meet the standards of modern, newly built hotels. However, we always strive to ensure that our rooms are clean, comfortable and well-maintained, and we apologize if we fell short on this occasion.Please be assured that we take all feedback seriously and we will share your comments with our team to identify any areas for improvement. We hope that this experience does not deter you from staying with us again in the future.Thank you again for your feedback, and we hope to welcome you back soon.Best regards,