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The Durley Dean Hotel

4.0 star property

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Photo gallery for The Durley Dean Hotel

Banquet hall
Exterior
Lobby
Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
28 West Cliff Road, West Cliff, Bournemouth, England, BH2 5HE
  • Place, Bournemouth Beach
    ‪6 min walk‬
  • Place, Bournemouth International Centre
    ‪11 min walk‬
  • Place, Bournemouth Pier
    ‪14 min walk‬
  • Airport, Southampton (SOU)
    ‪48 min drive‬

Room options

View all photos for Family Room, Connecting Rooms (with Air Conditioning)

Family Room, Connecting Rooms (with Air Conditioning)

Family Room, Connecting Rooms (with Air Conditioning)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 5
  • 1 Double Bed, 1 Single Bunk Bed and 1 Single Futon

View all photos for Compact Double Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Compact Double Room

8.4 out of 10
Very good
(30 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double or Twin Room (with Air Conditioning)

Superior Double or Twin Room (with Air Conditioning)

Superior Double or Twin Room (with Air Conditioning)

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Family Room (2adults + 1 children) with Air Conditioning

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Superior Family Room (2adults + 1 children) with Air Conditioning

  • Sleeps 3
  • 1 Double Bed and 1 Single Bunk Bed OR 1 Double Bed and 1 Single Futon

View all photos for Superior Family Room (2adults + 2 children) with Air Conditioning

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Superior Family Room (2adults + 2 children) with Air Conditioning

  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed OR 1 Double Bed and 2 Single Futons

View all photos for Superior Family Room (2adults + 3 children) with Air Conditioning

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Superior Family Room (2adults + 3 children) with Air Conditioning

8.4 out of 10
Very good
(14 reviews)
  • 19 sq m
  • Sleeps 5
  • 1 Single Bunk Bed, 1 Double Bed and 1 Single Futon

View all photos for Double or Twin Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double or Twin Room

7.6 out of 10
Good
(28 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Family Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for Standard Double Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Standard Double Room

7.6 out of 10
Good
(10 reviews)
  • 11 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Single Room

Single Room

Single Room

8.0 out of 10
Very good
(12 reviews)
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

The Durley Dean Hotel

Victorian hotel with a full-service spa and a fitness center
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
The Durley Dean Hotel offers 115 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the helpful staff at The Durley Dean Hotel. During your stay, you're just a quick walk from Bournemouth Beach. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Enjoy British cuisine while dining at No. 28
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the breakfast and the helpful staff
  • Within a 15-minute walk of Bournemouth International Centre and Bournemouth Beach
  • Dogs welcome for a fee (restrictions apply)
The Durley Dean Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. A fitness center, spa services, and multilingual staff are also featured at the business-friendly The Durley Dean Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Victorian Bournemouth hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:00 AM.
No. 28 - This restaurant specializes in British cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • No. 28

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Meeting rooms

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1880
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 15.00 per night
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Durley Dean
Durley Dean Bournemouth
Durley Dean Hotel
Durley Dean Hotel Bournemouth
Durley Hotel
Durley Dean Hotel Bournemouth
Durley Dean Hotel
Durley Dean Bournemouth
Durley Dean
Hotel The Durley Dean Hotel Bournemouth
Bournemouth The Durley Dean Hotel Hotel
Hotel The Durley Dean Hotel
The Durley Dean Hotel Bournemouth
The Durley Dean Hotel Hotel
The Durley Dean Hotel Bournemouth
The Durley Dean Hotel Hotel Bournemouth

The Durley Dean Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 352 out of 1000 reviews
Rating 8 - Good. 332 out of 1000 reviews
Rating 6 - Okay. 179 out of 1000 reviews
Rating 4 - Poor. 64 out of 1000 reviews
Rating 2 - Terrible. 73 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were brilliant
Stayed 1 night in Sep 2025

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair accommodation for a fair price.
Stayed 1 night in Jun 2025

8/10 Good

deborah

Travelled with partner
Liked: Amenities
Good olds fashioned hotel strange check you need a photo ID. But nice room comfy bed nice pool
Stayed 1 night in Sep 2025

2/10 Terrible

Dannielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware bed bugs

Stayed for 2 nights and came back with bed bug bites. Messaged the hotel to let them know and no one bothered acknowledging the message.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ann, Nottingham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great room. Only minus point no parking or stopping at the front entrance/reception and had to carry luggage up the front steps into the hotel
Stayed 1 night in Jul 2025

4/10 Poor

Darren

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When booking,nothing was dsid about the parking charge at hotel and nothing said that breakfast was at 8am,which unfortunately for someone who starts work at 7:30 this is not good. Staff were friendly and happy to assist
Stayed 3 nights in Sep 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Richard

Stayed 1 night in Sep 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel nice breakfast would be nice if they had fresh fruit banana apple orange would stay again
Stayed 2 nights in Sep 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very good stay.

The Durley Dean had a great location, just a few minutes walk from the promenade and beach. Check-in was easy and the staff were always friendly and helpful. My son and I loved the swimming pool which was a good temperature and a clean and safe environment. Our family room was quite spacious and had everything we could reasonably expect for the price we paid (thank you Tesco Clubcard!). A nice touch that they seemed to keep all the family rooms in the same zone. We all had a peaceful night's sleep. Breakfast was fulsome and delicious: all options available. Great that checkout wasn't till 11 , meaning that we could use the pool again that morning. We paid £15 for 24 hours in the hotel's car park which seemed good value as well as convenient and allowed us to go for a walk on the seafront before departing from Bournemouth, which was looking as beautiful as ever. Would recommend and return.
Stayed 1 night in Sep 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont hesitate - Book!

Its really amazing - don't be hesitant book - its far better than any chain hotel. its amazing value for money, great facilities and wondefrul location. A really great hotel.
Stayed 2 nights in Sep 2025

6/10 Okay

Delia

Room no toilet holder crick neck getting hold of tp, sink plug stuck, toilet seat off kilter, floor boards unbelievable noisy & finally breakfast choice excellent
Stayed 4 nights in Sep 2025

10/10 Excellent

Mudassar

Stayed 1 night in Jun 2025

2/10 Terrible

Tamara Maria

Travelled with family
Disliked: Cleanliness, staff & service, room comfort

Nightmare

I am absolutely shocked and disgusted by our stay at the Durley Dean. After a long day of traveling with our 8-month-old baby, we arrived exhausted but hopeful for a smooth check-in. Instead, we were met by the most unfriendly receptionist I have ever encountered. Lea, at the front desk, did not manage a single smile or welcoming word. She could not explain why I had to make three separate payments (for the room, for my dog, and for the car), and she even confirmed the wrong number of nights. Not once did she say anything along the lines of “enjoy your stay.” I honestly felt a robot could have done a better job. Unfortunately, this was only the beginning. When we got to our room and moved the nightstand slightly (to secure the baby bed barrier we brought ourselves), we were horrified to find what looked like half a plate of leftover chips from a previous guest. On top of that, under and around the bed we discovered a rubber band and a large dog treat — both of which could have been a serious choking hazard for our crawling baby. I was shaken just thinking about what could have happened if my child had found them first. When I called reception to report this, the same unfriendly Lea answered. She didn’t apologize, didn’t express any concern, and simply said “it’s okay.” Her complete lack of care made me furious. I asked for a manager, and thankfully Chelsea came to our room. She apologized, acknowledged the issue, and offered either housekeeping or a room move.
Stayed 2 nights in Sep 2025

8/10 Good

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jason, Watford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel enjoyed the stay great breakfast friendly staff
Stayed 3 nights in Aug 2025

6/10 Okay

Tanya

Travelled with family
Disliked: Cleanliness, property conditions & facilities

The ad promised luxury but it didn't deliver

Room: We stayed for two nights and had trouble with our room key all the time - so had to keep going up and down 2 floors to reception to get help with this - very time consuming and tiring. There were lots of other guests experiencing the same problem. Bed was way past its best and the furniture mismatched - which in a very small room made it feel cramped and cluttered. I really like the air con that was available and the TV was big, easily seen from the bed and worked well. The ensuite was very tired and mouldy, and the towel rail fell down when we tried to use it. The hotel was Victorian and I would've liked some info in the room about its history and heritage, and maybe some information about Bournemouth and what was happening in the area and things to do etc. Food: We had a meal in the hotel on night two and it was delicious. I didn't like the UHT milk cartons we had in our room as part of our drinks/kettle area. Our towels were tiny, I was expecting bath sheets. Spa Facilities: The keycard to the spa didn't work but another patron let us in. We tried to use the spa pool but it was busy and much smaller than the photos showed. The sauna was working but the steam room was out of order. Parking: it was useful to have a carpark available.
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

8/10 Good

Hanufa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great and spacious, Lovely hotel. Very close to local amenities. My kids enjoyed the swimming pool.
Stayed 4 nights in Aug 2025

8/10 Good

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great very big and spacious, wonderful staff including the cleaning crew who did our room. Breakfast was buffet full english with cereals pastries and fruit options. The only down side for our stay was the pool is smaller than the photos lead you to believe and the lift is always busy (but this isnt anything the gotel can do anything about) theres 4 floors and alot of guests. Neither of this things stopped us enjoying our nreak away ..we were on the top floor in a family room and thoroughly enjoyed our stay Theres a lovely walk to the beach and we could even see the sea from our window
Stayed 2 nights in Aug 2025

6/10 Okay

ketan

Travelled with family and small children
Liked: Amenities
For the price you pay, you expect a better standard of hotel. It looks very dated and in need of improvements. The bathroom was tiny, as was the swimming pool and car park. There was no fridge in the room. Breakfast was good but items kept running out and you needed to wait.
Stayed 2 nights in Aug 2025

8/10 Good

Ezzat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Aug 2025

6/10 Okay

Carolyn

Travelled with family
Liked: Staff & service

Needs attention to facilities communication

The hotel staff were very friendly and nice. However the hotel could do with more updating especially in the bathrooms. The bedding eg pillows and duvets and mattresses are heavily stained under the sheets and should be replaced more often. There was no hot water on the last day and no offer of explanation or apology for the situation for guests. The spa facilities are much smaller than they appear in the photos and the pool water was filthy. Breakfast was very nice as a positive.
Stayed 3 nights in Aug 2025

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