2/10 Terrible
William
Travelled with partner
9 Jun 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid Avoid Avoid!!!
This review is a very honest review and only from the reception to our allotted basement room…room 2. The approach to the room is very dated and not very clean. The wallpaper around light switches at the bottom of the stairs was filthy. In the room it became very apparent that the room was not of a standard that we would have expected for the price that we had paid. It was very dirty, with stains on the carpet, the roller blind at the window had a couple of holes in it, there were holes in the wood work around the door and the bed had the drawers removed from the divan and ripped material hanging down. I appreciate that this is an old building but the overall decoration is very very poor. In the bathroom there was a horrible brown stain at the front of the basin and it looked like a chunk of the basin had been broken off and glued back on. The toilet had no fixings and was wobbling around loose. In the shower cubicle the grout in the tiles looked black and mouldy and as with the bedroom, the bathroom was very dirty and of a very poor standard. We actually looked at the possibilities of finding another hotel but on a Friday evening in Edinburgh, that’s an almost impossible task. I approached the chap on reception to express our thoughts within the hour of arrival and he said that he would pass them on to the manager. At no point did anyone try to make any contact with us. It wasn’t until checkout that I spoke with the manager and he was very dismissive.
William
Stayed 2 nights in Jun 2025
