Hotel du Vin & Bistro Harrogate

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Harrogate • 1 Room

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3.8 out of 5

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"Good location and lovely room but very cold due to age of building - additional heating required. " More

By a verified traveller on Sat 11 Dec 2021

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Classic Double Room (Basement - Private Entrance)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

€87* Per night/room 19 May - 20 May

Signature Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Hotel du Vin & Bistro Harrogate's great location gets high marks from our customers. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.

Free WiFi
Full breakfast served daily for a fee
Self-parking available for a fee
Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
Guests have great things to say about the beds and the location
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Hotel du Vin & Bistro Harrogate ratings based on 11 Verified Reviews

Review Summary

3.8 out of 5 4.0 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 3.5 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 3.5 out of 5.0

Guest reviews for Hotel du Vin & Bistro Harrogate

4 out of 5

Posted by Emma on 8 Jan 2023

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3 out of 5

Good location and lovely room but very cold due to age of building - additional heating required.

Posted by philip, from Ilkley on 11 Dec 2021

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Comment from Hotel Management

11 Dec 2021 by HDV Harrogate

Dear Phillip, We are so sorry to hear that you didn't enjoy your stay with us in full. As we are Grade 2 listed building unfortunately we are not able to make any major changes of the bedrooms. We hope to welcoming you back again! Kind regards, Team du Vin Harrogate

4 out of 5

The check-in process was very disappointing, lacked any measure of "customer service" and nothing like I have previously experienced or anticipate for such a Hotel. The property itself is fine - it is an ageing property with lots of character, in a great location, nice rooms and usually very good service.

Posted by a verified traveller on 24 Jan 2020

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5 out of 5

Staff excellent very welcoming and professional The bed and mattress very comfortable The hotel is excellent in all areas Great location

Posted by a verified traveller on 9 Dec 2019

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2 out of 5

Great Located hotel but its looking a bit tired & grubby, the outside terrace is filthy with dirty tables, broken chairs with dirty cushions & very poor service, we ended up having to go elsewhere which is disappointing that you are unable to find anyone to serve you in your own hotel, other than the location & convenient parking (additional £10 per night) I would book elsewhere.

Posted by a verified traveller on 1 Jul 2019

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5 out of 5

Very friendly, helpful and efficient service. Quick check in and check out. Lovely atmosphere and good facilities. My room (which was a basic room in the basement) was beautifully presented, warm and cosy, with a delightful private entrance from the street. It didn’t have an in-room information folder, but staff were very helpful and answered all my questions. Highly recommend.

Posted by a verified traveller on 6 Apr 2019

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Comment from Hotel Management

9 Apr 2019 by Reception

Dear Anonymous Thank you for leaving your review. The basement rooms are very comfortable rooms as you mention and are a very popular choice for our guests as they do have their own private entrances. I will pass on your kind words to the staff

4 out of 5

We have been going to this hotel for at least the last 3 years probably 2 to 3 times a year and never had any problems. we booked for 3 nights still good but no one informed us that the Bistro was closed for refurbishment and the staff on reception just had a very couldn't care less attitude even on check out no one asked if we had enjoyed our stay.

Posted by a verified traveller on 24 Jan 2019

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Comment from Hotel Management

2 Mar 2019 by Reception Manager

Thanks for the review. I`m sorry you were unaware that the Bistro was going through a full refurbishment. All of our 3rd party agents were informed about this. I can only apologise that you were not informed. I`m sorry the reception didn't offer any apologies regarding this and will be speaking to them in due course. We hope to see you back so we can give you the experience you deserve.

3 out of 5

Not a relaxed visit as hoped

We recently stayed for two evenings (sunday and monday) and our first experience was unfortunately a feeling of being misled as the hotel specifications say there are (limited) car parking spaces available; this is true however, they neglect to mention the £10 per night price tag for the facility. The reception staff seemed a little disorganised when both checking in and out. When checking in i enquired about the spa facilities to which i was told ‘it might be open it might not’ however, he didn’t actually know and i’d have to come back the following morning. The room itself was faultless; it was very cosy and the bed extremely comfortable. The bathroom was also lovely. It seemed almost perfect had it not been for the late evening and then early morning noises! As the rooms are underneath part of the restaurant / bar, after the facilities closed, the staff then proceed to drag furniture around which sounds like a herd of elephants passing overhead (the floors above are wooden)! On the second night this was early in the morning which made the night sleep a lot shorter than hoped. Our visit was in the hope of enjoying a relaxing few days away however, was spoilt by very loud noises at very unsociable hours and in the end resulted in a restless and unrelaxed experience. I am getting married in the area in June and had previously made a booking to stay here the evening before; i have now cancelled this as a result of this stay!

Posted by Sophie, from Derbyshire on 23 Feb 2018

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Comment from Hotel Management

10 Apr 2018 by Team Harrogate

Dear Sophie, Thank you for staying with us. We value your feedback and will be sharing your comments with our team here. We look forward to welcome you back soon. Best Wishes, Team Harrogate

4 out of 5

Great hotel with good food and spacious rooms

Pros: The rooms were spacious and luxurious, and the food and wine were very good.

Cons: Service could be improved specifically within the restaurant

Location: Beautiful city

I was on a business trip with colleagues, and the hotel provided great accommodation and food to make sure we were refreshed.

Posted by Ben, from London on 9 Feb 2018

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5 out of 5

Very nice hotel in centre

Excellent stay at this hotel. Dog-friendly so we ate in the bar. We chose from the Bistro menu which was ok but nothing special. It could have done with a bit more choice -maybe a pie, chicken dish or some pasta. Otherwise, ok. Service was the best thing-staff excellent and very attentive. Only gripe was that we booked a table in the bar well in advance for New Years Eve and arranged to eat later (around 8.30) so we had a hope of seeing midnight. We checked in and went for a [late] lunch only to be rung by the hotel to say we had to eat by 7 pm! This spoilt our eve as we weren’t that hungry. We tried to pace the courses and asked for a break in between starter and main but it arrived anyway shortly after. Having finished our meal by 8.30 we never managed midnight so was all a bit disappointing. Having said that, it was a lovely hotel, with lovely staff and the basement room was the best dog-friendly accommodation we’ve had. Hoping to stay again next year but would want assurance we could eat a bit later.

Posted by Deb, from cheshire on 3 Jan 2018

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About the Hotel du Vin & Bistro Harrogate

Location Prospect Place, Harrogate, England HG1 1LB

Property Features

Conference space
Conference rooms
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Front desk safe
Tour and ticket information
Wedding services available
Pool or billiards table
Terrace
Garden
Lift
No smoking on site
Bar or lounge
Dining venue

Family Friendly Amenities

Family property
Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

Parking: Self parking available for a surcharge

Food & Drink

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk

Hotel Policies

Check-in

Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

Children are welcome.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

One child stays free
Service animals are allowed
Service animals are exempt from fees/restrictions
Credit card pre-authorization
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Cashless transactions are available
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on-site
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Pets allowed in specific rooms only
Staff does not wear personal protective equipment
Mobile key entry is not available
Debit cards not accepted
Protective clothing is not available to guests
Food service has not been amended for enhanced safety
No shield between guests and staff in main contact areas
Staffed front desk
Children stay free - maximum age 12
Guests are not provided with hand sanitiser
Social distancing measures are not in place
Contactless check-in is not available
Property is not currently implementing any enhanced cleaning measures
Smoke detector
Children stay free
Individually-wrapped food options are not available
Online penalty collection
No gap period between guest stays

Hotel Names

Bistro Harrogate
Harrogate Bistro
Hotel Vin
Hotel Vin & Bistro Harrogate
Vin Bistro Harrogate
Hotel Vin Bistro Harrogate
Hotel du Vin Bistro Harrogate
Du Vin & Bistro Harrogate
Hotel du Vin & Bistro Harrogate Hotel
Hotel du Vin & Bistro Harrogate Harrogate
Hotel du Vin & Bistro Harrogate Hotel Harrogate

You should know

Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Green Tourism Programme

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.