Best Western Inverness Palace Hotel & Spa

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Dates

August 2025

September 2025

1 bedroom, desk, laptop workspace, blackout curtains

Executive Room, 1 Double Bed, Non Smoking

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Parking available
Bar

Explore the area

8 Ness Walk, Inverness, Scotland, IV3 5NG

Inverness Castle
‪2 min walk‬
Inverness Cathedral
‪3 min walk‬
Eden Court Theatre
‪6 min walk‬
Inverness (INV)
‪14 min drive‬

Room options

Comfort Room, 1 Double Bed, Non Smoking

Excellent

Sleeps 2
1 Double Bed

Executive Room, 1 Double Bed, Non Smoking, View

Exceptional

Sleeps 2
1 Double Bed

Comfort Room, 1 Single Bed, Non Smoking

Exceptional

Sleeps 1
1 Twin Bed

Comfort Room, 2 Single Beds, Non Smoking

Wonderful

Sleeps 2
2 Twin Beds

Executive Room, 2 Single Beds, Non Smoking, View

Sleeps 2
2 Twin Beds

Family Room, 2 Double Beds, Non Smoking

28 sq m
Sleeps 4
2 Double Beds

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Excellent

23 sq m
Sleeps 2
1 Double Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Gym

for 1 room

includes taxes & fees

19 Aug - 20 Aug

About this property

Best Western Inverness Palace Hotel & Spa

Eco-certified hotel with a full-service spa and a fitness center

A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.

Best Western Inverness Palace Hotel & Spa offers 110 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This Inverness hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The Pretty Woman Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days. Children under 16 years old are not allowed in the spa without adult supervision.

The shopping around Best Western Inverness Palace Hotel & Spa gets high marks from our customers. During your stay, you're just a quick walk from Inverness Castle. Free WiFi in public areas, free self parking, and a full-service spa are available.

Free WiFi
Free self parking
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
Buffet breakfast served daily for a fee
Valet parking available for a fee
Take a swim in the indoor pool
Treat yourself to manicures and pedicures, facials, or body wraps at The Pretty Woman Spa
Services include dry cleaning/laundry, a porter, and luggage storage
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the proximity to shopping and the helpful staff
Steps from Inverness Castle and Inverness Museum and Art Gallery
Dogs welcome for a fee

Best Western Inverness Palace Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 323 square feet (30 square meters) and includes conference space. A fitness center, spa services, and a fireplace in the lobby are also featured at the eco-certified Best Western Inverness Palace Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Inverness hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM.

Best Western Inverness Palace Hotel & Spa has a restaurant on site.

Brasserie - This bar specializes in local cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Polish, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Free self parking on site
Valet parking on site (GBP 10 per stay)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 14.95 for adults and GBP 14.95 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli

Restaurants on site

Brasserie

Things to do

Bicycle storage
Full-service spa
Gym
Indoor pool
Sauna
Steam room
TV in common areas

Family friendly

Baby bath
Children's games
Indoor pool
Laundry facilities
Snack bar/deli

Conveniences

24-hour front desk
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop

Business services

323 square feet of conference space
Business centre
Computer station
Meeting rooms

Outdoors

On a river

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Manicures/pedicures
Massage
Spa open select days

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Lift (89 centimetre wide door)
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk (64 centimetre high)

3 buildings
4 floors
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Fireplace in lobby
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian dining options
Victorian architecture
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Day bed

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

32-inch flat-screen TV

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Meal delivery service

Bulk dispensers for toiletries
Connecting rooms available
Desk
Eco-friendly toiletries
Heating
Iron/ironing board
Laptop workspace
LED lighting
Phone
Water-efficient showers
Water-efficient toilets
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

This property also serves Jain vegetarian food. Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Only dogs are allowed
Maximum 2 pets
Pets cannot be left unattended
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 30 per night.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 14.95 for children
Valet parking fee: GBP 10 per stay
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 7:00 AM to 9:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Inverness Palace Hotel

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Inverness Best Western

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Best Western Inverness Palace Hotel & Spa Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Debbie

6 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff, clean and amazing location

Stayed 2 nights in May 2025

8/10 Good

John Albert

Travelled with partner

5 May 2025

Liked: Cleanliness, staff & service, amenities

Staff were very welcoming and helpful. The room large and well furnished. However, the shower room was far too small, and inconvenient to use. I am not abnormally large yet I had a problem getting into and out of the shower cubicle and sitting n the toilet was a squeeze, the basin small, and the toilet roll was on a stand in front of the mask basin! It was great to have a charging points for the electric car, but it was far too complex to operate. Such a shame in such a good hotel and great location.

Stayed 2 nights in Apr 2025

10/10 Excellent

Brad

Travelled with family

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall the stay was great. The parking was full but the hotel had another free option.

Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

27 Apr 2025

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

10/10 Excellent

Tope

22 Apr 2025

Stayed 1 night in Apr 2025

10/10 Excellent

Dolina

14 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Mike

5 Apr 2025

Stayed 4 nights in Mar 2025

6/10 Okay

Vera

5 Apr 2025

The property is extremely dated and in need of an update. I should have known with best Western. It was also disappointing to only have instant coffee in the room.

Stayed 2 nights in Mar 2025

8/10 Good

Fergus

Travelled with partner

24 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Only one small complaint. Too little parking on site. Permit Parking is available nearby but it could be closer

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Business traveller

24 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Mar 2025

10/10 Excellent

Riccardo

23 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Good location & good facilities & good rooms.

Stayed 1 night in Mar 2025

10/10 Excellent

Katie

Travelled with partner

21 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really nice hotel and facilities on yhe banks of loch ness

Stayed 1 night in Mar 2025

10/10 Excellent

Arron

Business traveller

20 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Mar 2025

10/10 Excellent

Lisa

17 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel in the centre of Inverness

Excellent hotel, helpful, friendly staff. We had lunch in the brasserie which was delicious. Highly recommended. The spa was lovely and very clean. We had a cozy double room which was exactly as expected. Right in the heart of Inverness. We will definitely be back again.

Stayed 1 night in Mar 2025

2/10 Terrible

Chris

Business traveller

14 Mar 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Won’t be back.

No mention of extensive external works being carried out for a prolonged period of time. Scaffolding surrounding the building - not only a safety concern for the bedroom window, poor views of Inverness. The “car park” facility is compromised by the works. Having many of the spaces taken up by building supply storage. Had to use a public car park - paid for. Travelling for work means that I don’t want to be far from my vehicle or have supplies with me. The reason for choosing this hotel was the onsite parking. Which was not adequate. Bed was a very small double - extremely uncomfortable. Was asked twice regarding coffee and toast. Never came. Sausages were gristly.

Stayed 1 night in Mar 2025

10/10 Excellent

Lauren

Travelled with partner

10 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel. Great location. It has very limited parking.

Stayed 2 nights in Mar 2025

8/10 Good

Fiona

Travelled with group

6 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palace

Loovely hotel i am just fussy thing bathroom should have hand rail in shower as i am very unstead on feet but not safe for older people even although they gave me a shower mat but not very long as walk in shower was long . The bathroom could do with hooks for hanging wet towels as no where to put all the towels just one towel rail but hotel seems nice i am just fussy

Stayed 2 nights in Mar 2025

6/10 Okay

Paul

Travelled with partner

6 Mar 2025

Liked: Staff & service

Walking distance to city centre and Eden Court Could have done with a bigger bed but it looks like beds were being replaced as we left

Stayed 1 night in Mar 2025

10/10 Excellent

william

1 Mar 2025

Liked so much I would go back again Very pleasant staff, and location was good Perfect stay

Stayed 3 nights in Feb 2025

10/10 Excellent

Alan

27 Feb 2025

Stayed 1 night in Feb 2025

10/10 Excellent

DAVID

26 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay on my way to Orkney

Stayed 1 night in Feb 2025

10/10 Excellent

Alison

24 Feb 2025

Liked: Cleanliness

Stayed 2 nights in Feb 2025

8/10 Good

Karin

Travelled with family

22 Feb 2025

Liked: Property conditions & facilities

Staff are great, pool is nice, room was comfortable. Bit of noise transference between floors (ceiling very creaky if someone walking in room above) but otherwise it was great. Parking at hotel is limited but there is a reasonable workaround (getting permit to park in nearby car park). Would recommend.

Stayed 3 nights in Feb 2025

10/10 Excellent

Elizabeth

19 Feb 2025

Liked: Cleanliness, property conditions & facilities

Stayed 2 nights in Feb 2025

8/10 Good

Claire

19 Feb 2025

Liked: Staff & service, property conditions & facilities, room comfort

Room is alright for the price

The room was adequate, the bathroom wasn’t the cleanest, the hooks to keep the shower curtain up were mouldy. There were marks all down the walls that looked like water running down them.

Stayed 3 nights in Feb 2025