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Best Western Gatehouse Hotel

3.0 star property

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Exterior
Property grounds
Outdoor dining
Interior
Dining

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Bar
  • Laundry room

Explore the area

View in a map
799 Old Norwich Road, Ipswich, England, IP1 6LH
  • Place, Namco Funscape
    ‪4 min drive‬
  • Place, Jimmy's Farm
    ‪10 min drive‬
  • Place, Ipswich Waterfront
    ‪10 min drive‬

Room options

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About this property

Best Western Gatehouse Hotel

Guesthouse in Ipswich with a restaurant and a bar
A restaurant, a bar/lounge, and laundry facilities are available at this smoke-free guesthouse. Self parking is free. Other amenities include a garden and a front-desk safe.
Best Western Gatehouse Hotel offers 16 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Best Western Gatehouse Hotel, you'll be close to Bramford Golf Centre. Free self parking, a restaurant, and a bar are available.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • Just a 4-minute drive from Namco Funscape and a few minutes from Sir John Mills Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Best Western Gatehouse Hotel also features a garden, laundry facilities, and room service (during limited hours). Free self parking is available.

This 3-star Ipswich guesthouse is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 7 AM to 9 AM.
Best Western Gatehouse Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: High-speed internet

Parking and transport

  • Free self parking on site

Food and drink

  • Daily breakfast to-go available 7 AM to 9 AM for a fee: GBP 9.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 9.95 for adults and GBP 9.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 7 AM - 11 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

BEST WESTERN Gatehouse Hotel Ipswich, Suffolk
Best Western Gatehouse Hotel Ipswich
Best Western Gatehouse Ipswich
Best Western Gatehouse
Best Western Gatehouse Hotel Ipswich
Best Western Gatehouse Ipswich
Best Western Gatehouse Hotel Ipswich
Best Western Gatehouse Hotel Guesthouse
Best Western Gatehouse Hotel Guesthouse Ipswich

Best Western Gatehouse Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 32 out of 86 reviews
Rating 8 - Good. 37 out of 86 reviews
Rating 6 - Okay. 9 out of 86 reviews
Rating 4 - Poor. 2 out of 86 reviews
Rating 2 - Terrible. 6 out of 86 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

keith

Business traveller
Liked: Cleanliness, staff & service, room comfort

Staff have the winning way

Outstanding staff, amazing service. Building a little tired, needs some love but the welcome and feeling we had on arrival and during the stay made it really great.
Stayed 1 night in Mar 2020

6/10 Okay

donna

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort

Okish!

I thought that the manager was really welcome when i arrived. I purchased the family room and stayed for 3 nights. On the second day i arrived back to my room being left wide open (i am not clear if this was from the cleaner or if someone had been in my room). When I raised this with reception, she commented how she would make a note of this and did not seem to appreciate how his may have impacted on me. I was in a annex or separate building (as it was a family room) and there was 1 room above me. The problem with this was that every time the person in the room above me moved, i heard him. This impacted on my quality of sleep. Other than the afformentioned, i found the accomodation clean.
Stayed 3 nights in Mar 2020

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very fiendly and welcoming
Stayed 1 night in Feb 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Very friendly staff, food was good and beds comfortable
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A perfectly adequate overnight stop. Staff were friendly and helpful, eg immediately offered a different twin room for adult sons when we said first one smelled of cigarettes and damp. Swapped room was much nicer. Both double and twin rooms were completely clean and cosy in December once radiators were switched on. Easy to find and parking on site was useful.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

Funnily enough i will stay again

I did love the location the staff and all as i wanted away from the hussle and bussle but i thought it could be cleaner But i am a clean freak
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Good base for a weekend

Easy to reach and in a relatively quiet location. Ample parking. Service very good, and the hotel is clean and cared for. But my room was uncomfortably warm and the window didn't open far enough to cool it down, and I thought the bed was overly soft.
Stayed 1 night in Nov 2019

2/10 Terrible

Martyna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Arrived and wasn’t even able to get into the property, therefore couldn’t even stay the night. The hotel then wouldn’t even offer a refund despite not staying there. I had to spend another £70 to get a hotel elsewhere.
Stayed 1 night in Nov 2019

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities

Don't stay here.

Had a bad start that for worse. Booked online and charged again on check in. Run down hotel. Meal not charged in the morning and staff struggled to refund their error. Phone calls chasing food bill and checked to make sure not already charged and when rang Back to pay they had already taken the funds. Arrogant call from customer services. Would not recommend at all. Badly run disorganised hotel.
Stayed 1 night in Jun 2019

2/10 Terrible

anthony

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

First Location- NO. Second Location - Definite Yes

Arrived and was placed outside the hotel in the Service area in a black wooden building. Room was not clean, bugs and chair broken. Immediately requested different room. Told none available due to Ed Sheeran concert the day before. Regardless, I booked this hotel months before and immediately paid upon arrival. Was required to stay in that room for 1 night. Then was moved the next day to another location in Claydon which was much better. Frankie, the Manager of these location, was very accommodating and immediately ensure that we were well taken care of in moving to this new location. After we moved the room was what we expected and the staff were very friendly and accommodating. Would we stay there again? Not in the first location which should never have been used for any guests. The second location would be a definite Yes. Thank you Frankie, Gill, Teresa and staff who made our stay of 2 weeks wonderful!
Stayed 14 nights in Aug 2019

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location staff lovely v helpful
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Tim

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Ian, Goldsboro NC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was in a quiet location, no traffic noise, and excellent service by the staff. Disliked that the bath/ shower could be a challenge for elderly or physically unstable visitors, and no night lights for reading in bed, room lights on or off, no in-between.
Stayed 1 night in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

Fantastic little bolt hole here only6 quid in taxi to Portman road to see rodders..room for 3 was like a mini apartment..bathroom and beds spotless and staff were so accommodating..also loved the quaint little bar.. Will definitely use this establishment again **** and more from me
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot complain,fairly basic the only thing I would say is the shower tray is very slippery even before I used soap & there was no handle to grab inside Staff always friendly & helpful
Stayed 2 nights in Jun 2019

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed a wonderful four night stay at The Gatehouse. The staff were so friendly, helpful and kind. The bed could have done with being a little longer and wider but that would be our only negative comment. Would certainly recommend this hotel and particularly the staff.
Stayed 4 nights in May 2019

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