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Motel One Newcastle

3.5 star property

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Photo gallery for Motel One Newcastle

Lobby lounge
Lobby lounge
Property entrance
Terrace/patio
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Bar
  • 24/7 front desk

Explore the area

View in a map
15 25 High Bridge, Newcastle-upon-Tyne, England, NE1 1EW
  • Place, Newcastle-upon-Tyne Theatre Royal
    ‪3 min walk‬
  • Place, Northumbria University
    ‪6 min walk‬
  • Place, Chinatown
    ‪6 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪13 min drive‬

Room options

View all photos for Room (THE ONE)

Egyptian cotton sheets, premium bedding, desk, iron/ironing board

Room (THE ONE)

8.8 out of 10
Excellent
(27 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

Room (SPECIAL ONE)

  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

Room (THE ONE with view)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Maldron Hotel Newcastle
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,114 reviews
The price is €69
includes taxes & fees
29 Mar - 30 Mar
Maldron Hotel Newcastle

About this property

Motel One Newcastle

Along with a bar/lounge, this smoke-free hotel has a 24-hour front desk and express check-out. WiFi in public areas is free. Other amenities include tour/ticket assistance and multilingual staff assistance. Housekeeping is available once per stay.
Motel One Newcastle offers 222 accommodations with coffee/tea makers and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Motel One Newcastle's great location gets high marks from our customers. During your stay, you're just a quick walk from Bigg Market. You'll find features like free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Relax with a drink at the lobby lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a multilingual staff, an elevator, and a terrace
  • Guests have great things to say about the clean accommodations and the location
  • Steps from Bigg Market and Newcastle-upon-Tyne Theatre Royal
  • Pets welcome for a fee (restrictions apply)
As a guest of Motel One Newcastle, you'll find a terrace, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Motel One Newcastle also features express check-out and an elevator.

This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
One Lounge - Onsite lobby lounge.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 13.90 per person
  • A bar/lounge

Restaurants on site

  • One Lounge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility

More

  • 5 floors
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 13.90 per person
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Motel One Newcastle Hotel Newcastle-upon-Tyne
Motel One Newcastle Hotel
Motel One Newcastle Newcastle-upon-Tyne
Motel One Newcastle
Motel One Newcastle Hotel
Motel One Newcastle Newcastle-upon-Tyne
Motel One Newcastle Hotel Newcastle-upon-Tyne

Motel One Newcastle Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 666 out of 1000 reviews
Rating 8 - Good. 227 out of 1000 reviews
Rating 6 - Okay. 74 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Stayed 1 night in Dec 2025

10/10 Excellent

Luke

Stayed 1 night in Dec 2025

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Staff & service, amenities
We stayed at Motel One yesterday and were left dissatisfied with their customer care. Upon arrival we attempted to check in only to be advised their systems were down. We had a tight turnaround with a dinner reservation which had left us about a 30 minute window to get into the room and get changed for dinner. The staff were extremely discourteous and did not offer a drink while we waited for their systems to come back online. They claimed it wasn’t their fault, even though it clearly was and we were the ones inconvenienced. We were offered no discount or any proper apology as despite speaking to a manager and emailing a complaint I have received no discourse. This has definitely put me off staying there in the future, along with being questioned on arriving back at the property after 11pm as their card reader to unlock the door does not work. All in all, probably the worst service I have ever encountered at a hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Becky

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Clean, modern and well appointed rooms. Very lovely staff and feels very luxurious for a very well priced hotel. It's situated perfectly for the centre of Newcastle. I will return
Stayed 1 night in Dec 2025

10/10 Excellent

julie

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Sophia

Stayed 1 night in Dec 2025

10/10 Excellent

Richard

Stayed 1 night in Sep 2025

8/10 Good

mike

Liked: Cleanliness, staff & service, amenities
Great location, usually check in sooner than 3 and late checkout at 12
Stayed 1 night in Dec 2025

10/10 Excellent

Lola

Stayed 1 night in Nov 2025

10/10 Excellent

sonia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Entrance and bar area was stunning
Stayed 1 night in Dec 2025

10/10 Excellent

Darrell

Stayed 1 night in Nov 2025

6/10 Okay

Adam

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
*
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location as close to the Station and City Centre / Eldon Square. Second time we have stayed at the Hotel and will definitely return again. Staff are very pleasant and the rooms are spotless and beds and pillows are so comfortable!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, room a little chilly !
Stayed 1 night in Nov 2025

8/10 Good

andrew

Liked: Cleanliness, staff & service, amenities
Modern, clean city centre hotel. Close to Central Station and night life. The Stand Comedy Club just next door. Room and bathroom not large but quite adequate for a single night or weekend break. Continental breakfast and cereals available. Security controlled access on Friday / Saturday nights.
Stayed 1 night in Nov 2025

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. I'd happily stay there again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, great location.
Stayed 1 night in Nov 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities
Friendly and knowledgeable staff. Was able to check in early. Clean room. Small but very well laid out. Great shower.
Stayed 1 night in Nov 2025

10/10 Excellent

neil

Liked: Cleanliness, staff & service, amenities
Very friendly staff, room was spotless and fit for purpose
Stayed 1 night in Nov 2025

6/10 Okay

Marco

Business traveller
Liked: Cleanliness
The hot water wouldn't keep up, turning cold after a minute or so. The staff were aware and said that it had to do with the actual position of the tap, but to no avail. The AC also didn't work properly and the room was quite hot. The AC even though it said 10°C it was nowhere close that setting. Very limited toiletries, only wash gel and shower/shampoo. No cups or anything.
Stayed 3 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Never a problem. Staff alway very helpful
Stayed 1 night in Oct 2025

6/10 Okay

Alison

Liked: Cleanliness, staff & service
Room quite compact, however it was clean. Stained beakers rather than cups, not really my liking. Breakfast option pretty poor.
Stayed 1 night in Oct 2025

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