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Motel One Newcastle

3.5 star property

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Photo gallery for Motel One Newcastle

Lobby lounge
Lobby lounge
Reception
Property entrance
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Bar
  • 24/7 front desk

Explore the area

View in a map
15 25 High Bridge, Newcastle-upon-Tyne, England, NE1 1EW
  • Place, Bigg Market
    ‪1 min walk‬
  • Place, Newcastle-upon-Tyne Theatre Royal
    ‪3 min walk‬
  • Place, Northumbria University
    ‪6 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪19 min drive‬

Room options

View all photos for Room (THE ONE)

Egyptian cotton sheets, premium bedding, desk, iron/ironing board

Room (THE ONE)

8.6 out of 10
Excellent
(31 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

Room (SPECIAL ONE)

  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

Room (THE ONE with view)

  • Sleeps 2
  • 1 King Bed

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Exterior
Holiday Inn Express Newcastle City Centre by IHG
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  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 1,005 reviews
The price is €68
includes taxes & fees
10 May - 11 May
Holiday Inn Express Newcastle City Centre by IHG

About this property

Motel One Newcastle

Along with a bar/lounge, this smoke-free hotel has a 24-hour front desk and express check-out. WiFi in public areas is free. Other amenities include tour/ticket assistance and multilingual staff assistance. Housekeeping is available once per stay.
Motel One Newcastle offers 222 accommodations with coffee/tea makers and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Motel One Newcastle's great location gets high marks from our customers. During your stay, you're just a quick walk from Grey Street. You'll find features like free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Relax with a drink at the lobby lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a multilingual staff, an elevator, and a terrace
  • Guests have great things to say about the location and the clean accommodations
  • Steps from Grey Street and Bigg Market
  • Pets welcome for a fee (restrictions apply)
As a guest of Motel One Newcastle, you'll find a terrace, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Motel One Newcastle also features express check-out and an elevator.

This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
One Lounge - Onsite lobby lounge.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 13.90 per person
  • A bar/lounge

Restaurants on site

  • One Lounge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility

More

  • 5 floors
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 13.90 per person
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Motel One Newcastle Hotel Newcastle-upon-Tyne
Motel One Newcastle Hotel
Motel One Newcastle Newcastle-upon-Tyne
Motel One Newcastle
Motel One Newcastle Hotel
Motel One Newcastle Newcastle-upon-Tyne
Motel One Newcastle Hotel Newcastle-upon-Tyne

Motel One Newcastle Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 672 out of 1007 reviews
Rating 8 - Good. 230 out of 1007 reviews
Rating 6 - Okay. 72 out of 1007 reviews
Rating 4 - Poor. 21 out of 1007 reviews
Rating 2 - Terrible. 12 out of 1007 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Emma

Stayed 1 night in Jan 2026

10/10 Excellent

Leslie

Stayed 1 night in Jan 2026

10/10 Excellent

Darrell

Stayed 1 night in Jan 2026

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Lovely hotel , great location and affordable. Only issue the beds are far too soft.
Stayed 1 night in Jan 2026

10/10 Excellent

Ronnie

Stayed 1 night in Jan 2026

6/10 Okay

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel is lovely, bed comfy but I asked to be put somewhere quieter if possible and my room was directly outside the lifts and as there is no door between the lifts and rooms I could hear the lift ping every time and people chatting all night
Stayed 1 night in Jan 2026

8/10 Good

Katy

Travelled with group
Liked: Cleanliness, staff & service
Good size hotel and great for groups. Very central
Stayed 2 nights in Jan 2026

8/10 Good

Andrew

Stayed 1 night in Jan 2026

10/10 Excellent

David

Stayed 1 night in Jan 2026

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room good location
Stayed 1 night in Jan 2026

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Nice bar and amenities, room clean and tidy, however; Door needed slamming to close fully and because of this wasnt fully locked after housekeeping left.
Stayed 2 nights in Jan 2026

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities
Convenient for railway station and places to eat. Spotless room, tea and coffee etc. Excellent value for money
Stayed 1 night in Jan 2026

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, amenities
Spotless room, beds are so comfy, staff are brilliant. The person at Check in was so polite, helpful and friendly. Thank you
Stayed 1 night in Jan 2026

10/10 Excellent

Catherine

Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Great location, lovely staff on check in and check out. Room was clean and tidy, comfortable bed.
Stayed 2 nights in Jan 2026

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities
The reception and location
Stayed 1 night in Dec 2025

10/10 Excellent

Colin

Stayed 2 nights in Jan 2026

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, amenities
Hassle free early check in, room was great, hotel in a great location, good value and extremely helpful staff after I left something behind in my room.
Stayed 1 night in Jan 2026

10/10 Excellent

Ian, Whitehaven

Stayed 1 night in Dec 2025

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was lovely and clean but a little small. The staff at the hotle were excellent and even left a nice card for my partners birthday
Stayed 1 night in Jan 2026

10/10 Excellent

David

Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, staff super friendly and nice decor and ambience
Stayed 1 night in Oct 2025

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Stayed 1 night in Dec 2025

10/10 Excellent

Luke

Stayed 1 night in Dec 2025

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Staff & service, amenities
We stayed at Motel One yesterday and were left dissatisfied with their customer care. Upon arrival we attempted to check in only to be advised their systems were down. We had a tight turnaround with a dinner reservation which had left us about a 30 minute window to get into the room and get changed for dinner. The staff were extremely discourteous and did not offer a drink while we waited for their systems to come back online. They claimed it wasn’t their fault, even though it clearly was and we were the ones inconvenienced. We were offered no discount or any proper apology as despite speaking to a manager and emailing a complaint I have received no discourse. This has definitely put me off staying there in the future, along with being questioned on arriving back at the property after 11pm as their card reader to unlock the door does not work. All in all, probably the worst service I have ever encountered at a hotel.
Stayed 1 night in Dec 2025

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