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Comfort Inn The Pointe

3.0 star property

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Photo gallery for Comfort Inn The Pointe

Exterior
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Lobby
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
1 Prospect Pointe, Niagara Falls, NY, 14303
  • Place, Niagara Falls State Park
    ‪2 min walk‬
  • Place, Rainbow Bridge
    ‪5 min walk‬
  • Place, Seneca Niagara Resort & Casino
    ‪7 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(60 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(169 reviews)
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(31 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Inn The Pointe

Hotel with free breakfast, steps from Niagara Falls State Park
This smoke-free hotel features a fitness center, coffee/tea in a common area, and conference space. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, self parking, a 24-hour front desk, and gift shops/newsstands are onsite.
Comfort Inn The Pointe offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the free breakfast at Comfort Inn The Pointe. During your stay, you're just a quick walk from Niagara Falls State Park. Free WiFi in public areas, a gym, and a meeting room are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Amenities include a front-desk safe, a meeting room, and conference space
  • Onsite recreation includes a gym
  • Guests have good things to say about the accommodations for the cleanliness and overall comfort
  • Steps from Niagara Falls State Park and 6 minutes by foot from Rainbow Bridge
Free breakfast is served daily. Public spaces have free WiFi. Event space at this hotel measures 1056 square feet (98 square meters) and includes conference space. A fitness center, a terrace, and a vending machine are also featured at the business-friendly Comfort Inn The Pointe. For a fee, parking is available.

This Niagara Falls hotel is smoke free.

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 20 per night)
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,056 square feet of conference space
  • Meeting room

Outdoors

  • In a state park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 75.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 20.00 per night
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Pointe
Comfort Inn Pointe Hotel
Comfort Inn Pointe Hotel Niagara Falls
Comfort Inn Pointe Niagara Falls
Comfort Inn Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls
Comfort Inn The Pointe Niagara Falls
Niagara Falls Comfort Inn
Comfort Inn The Pointe Hotel
Comfort Inn The Pointe Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls

Comfort Inn The Pointe Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 702 out of 1599 reviews
Rating 8 - Good. 431 out of 1599 reviews
Rating 6 - Okay. 262 out of 1599 reviews
Rating 4 - Poor. 102 out of 1599 reviews
Rating 2 - Terrible. 102 out of 1599 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

THOMAS

Travelled with family
Disliked: Cleanliness, staff & service
Location was great. Check in was welcoming. The $20 parking fee wasn’t expected and should be mentioned during reservation process
Stayed 1 night in Oct 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Oct 2025

10/10 Excellent

Raghu

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff discriminated from eating the breakfast as we have arrived after 10 AM, but could see plenty of other guests having the breakfast. I understand there are rules, but they outright not allowed to have breakfast, and said they have closed.
Stayed 1 night in Oct 2025

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Saralis

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Clean rooms
Stayed 4 nights in Oct 2025

8/10 Good

Hardik

Travelled with family
Liked: Cleanliness
Walking distance to major attractions.
Stayed 1 night in Oct 2025

8/10 Good

Lien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Christal, Auburndale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They charge you $10 a night to park your car. There were so many people in the breakfast area they could not keep food out. We ended up going to a resturant to eat because of the frustration. They should have more than 1 person trying to feed all these people. On a good note it was within walking distance to the area sights
Stayed 2 nights in Oct 2025

6/10 Okay

Heather

Stayed 1 night in Oct 2025

6/10 Okay

Francisco, Roseville

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not enough staff during our time there. Check-in felt like I was interrupting the person behind the counter from what he was doing on this phone. Breakfast was handed by one person alone and she couldn't keep up with everything that needed to be done. Food was not kept up to temp. Beads were stale. Staff did not us gloves when handling food. Staff had no uniform so you didn't know who was staff. Time for a refresh. A lot of worn out furniture and need for paint. Rooms were clean and the location was perfect for going to the falls. Very easy! Walkable location. The location alone made up for a lot of the negatives above. But I figure that's what they count on.
Stayed 2 nights in Oct 2025

10/10 Excellent

Yulun

Disliked: Property conditions & facilities
Parking converient Facilities old
Stayed 1 night in Oct 2025

4/10 Poor

Dawn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The breakfast staff was rude. No working ice machines
Stayed 1 night in Oct 2025

10/10 Excellent

Lemna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion, muy cerca de las cataratas Habitación muy limpia, el servicio en recepción es muy bueno.
Stayed 2 nights in Oct 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location clean rooms ok breakfast cool potatoes .
Stayed 3 nights in Oct 2025

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy
Stayed 2 nights in Oct 2025

2/10 Terrible

Shanqi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon our arrival, they suddenly cancelled my reservation without my consent! the front desk is so unreasonable, rude, even bully.
Stayed 2 nights in Oct 2025

8/10 Good

Zuleida

Travelled with partner
Liked: Cleanliness
Waitress were not willing to serve you
Stayed 2 nights in Oct 2025

10/10 Excellent

himanshi

Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

JOSE LUIS

Travelled with partner
Liked: Staff & service
TV signal is horrible. Iron table broken. Needs a general update.
Stayed 1 night in Oct 2025

10/10 Excellent

Falguni, Germantown

Stayed 1 night in Oct 2025

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went for a family vacation. When you walk into the hotel the smell is overpowering and the staff stare at you and do not acknowledge you. They are very rude and when you ask a question you feel like you are bothering them. It took over an hour to get towels and we went to the desk to just pick them up but apparently they send someone to you. Our room was on the first floor and there were gnats and a roach in the bathroom. When I say gnats I mean tons of them that you start feeling itchy. We complained about the gnats and were told that there is nothing they can do because they are sold out. I then said get someone to spray the room instead an hour later they send two teenagers with a rag each to try to swat them all. The boys said they are sorry but there are too many and we should complain. We had to leave the bathroom door shut and light on every day so the gnats would stay primarily in the bathroom. Floors are filthy. We went to get breakfast on day one and as soon as you walk in you were sticking to the dirty floor and the food was cold, potatoes had several hairs in them. So we left and never went back(even though it’s free). On a side note it is walking distance to Niagara Falls state park(that was the only positive thing I can say about this hotel). Honestly this is my first time leaving a review on a hotel because the experience was so bad that I want to make sure that this doesn’t happen to anyone else. There are several hotels by the Falls avoid Comfort Inn Point
Stayed 5 nights in Oct 2025

2/10 Terrible

Kannan

Disliked: Cleanliness, property conditions & facilities
The room was very dirty especially the bathroom . It was not even cleaned properly . The room was not ready for occupancy. Even shower curtain was not there . No bath tissues . We have to request to get one . Even upon complaining about dirty bathrooms the receptionist just note it down and no one ever got back . Overall very unpleasant stay and one to regret !!!
Stayed 1 night in Oct 2025

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the national park. Lovely comfy beds. Restaurant onsite and near to other facilities.
Stayed 1 night in Oct 2025

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
Close to the national Park
Stayed 1 night in Oct 2025

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