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Comfort Inn The Pointe

3.0 star property

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Photo gallery for Comfort Inn The Pointe

Exterior
Lobby
Lobby
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
1 Prospect Pointe, Niagara Falls, NY, 14303
  • Place, Niagara Falls State Park
    ‪2 min walk‬
  • Place, Rainbow Bridge
    ‪5 min walk‬
  • Place, Seneca Niagara Resort & Casino
    ‪7 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(60 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(167 reviews)
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(31 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

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Exterior
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About this property

Comfort Inn The Pointe

Hotel with free breakfast, steps from Niagara Falls State Park
This smoke-free hotel features a fitness center, coffee/tea in a common area, and conference space. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, self parking, a 24-hour front desk, and gift shops/newsstands are onsite.
Comfort Inn The Pointe offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the free breakfast at Comfort Inn The Pointe. During your stay, you're just a quick walk from Niagara Falls State Park. Free WiFi in public areas, a gym, and a meeting room are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Amenities include a front-desk safe, a meeting room, and conference space
  • Onsite recreation includes a gym
  • Guests have good things to say about the accommodations for the cleanliness and overall comfort
  • Steps from Niagara Falls State Park and 6 minutes by foot from Rainbow Bridge
Free breakfast is served daily. Public spaces have free WiFi. Event space at this hotel measures 1056 square feet (98 square meters) and includes conference space. A fitness center, a terrace, and a vending machine are also featured at the business-friendly Comfort Inn The Pointe. For a fee, parking is available.

This Niagara Falls hotel is smoke free.

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 20 per night)
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,056 square feet of conference space
  • Meeting room

Outdoors

  • In a state park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 75.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 20.00 per night
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Pointe
Comfort Inn Pointe Hotel
Comfort Inn Pointe Hotel Niagara Falls
Comfort Inn Pointe Niagara Falls
Comfort Inn Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls
Comfort Inn The Pointe Niagara Falls
Niagara Falls Comfort Inn
Comfort Inn The Pointe Hotel
Comfort Inn The Pointe Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls

Comfort Inn The Pointe Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 687 out of 1574 reviews
Rating 8 - Good. 425 out of 1574 reviews
Rating 6 - Okay. 261 out of 1574 reviews
Rating 4 - Poor. 100 out of 1574 reviews
Rating 2 - Terrible. 101 out of 1574 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Zaneta

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel is near the falls and short walking distance to the rainbow bridge. It is a bit run down but clean. Breakfast was included which was a plus. Staff was helpful. There were also food trucks right outside the hotel.
Stayed 1 night in Sep 2025

8/10 Good

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !stay and excellent location. Walkable to all excursion sites, tours, shopping and restaurants. Beautiful park setting close to the Niagara River and Falls. Casino is an easy 10 minute walk, too! Staff was very helpful and the room was very clean. Great price, also!
Stayed 2 nights in Sep 2025

6/10 Okay

Patricia

Travelled with family
Disliked: Cleanliness, staff & service
My stay was not what I expected...the hotel is very outdated and the rooms could have been cleaned better. The tub was slow to drain after a shower leaving 3" of water left to drain after your shower. They did have a very good breakfast...and the location was perfect.
Stayed 2 nights in Sep 2025

4/10 Poor

karol

Disliked: Staff & service, amenities, property conditions & facilities
This is the kind of review I hate to post. Upon arriving the front desk clerk was on his phone and looked up at me as if I was bothering him. Didn't think he worked there based on his demeanor. Got to my room and the door has a "Do Not Disturb" sign on it. Thankfully 3 ladies were walking by and waited until I knocked on the door and got into the room and made sure there was no one in there. Guess housekeeping forgot to take down sign. Got into the room and no toilet paper, no tissues, tv wasn't working well, hair on the floor, and just plain not very clean. The hair dryer was melted around the edges so I wasn't able to use it. Was able to get toilet paper from the desk clerk (after waiting in line again). Also I did not like that they let the public park their cars in the lot as folks who were not even staying at the hotel parked really close to the door. Also as a somewhat eco friendly hotel why did they spray all over the grass thereby killing the bees and anything else flying around? When I left in the morning the female desk clerk and her supervisor were there so I explained what had happened. They were very nice. Yes, you are close to the falls and yes you are close to the casino. So those were good things. I just don't like not having a single piece of toilet paper (or tissues) and being in a room where I didn't want to walk on the floors without some kind of foot covering. Will not be staying there again
Stayed 1 night in Sep 2025

6/10 Okay

Rajasekar

Travelled with family, Travelled with family and small children
Liked: Amenities
The first time I heard that we had to pay for parking! And that is too much for the individual who reserved a room in their hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Gansukh

Liked: Cleanliness, staff & service, property conditions & facilities
Overall safe and quiet. So close to Niagara falls. Staffs are friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2025

6/10 Okay

William

Liked: Cleanliness
Disliked: Amenities
It sits right next to Niagara State Park, making for short walks to the river and Maid of the Mist operations. The area around it is a bit run down but that is true for all of Niagara Falls NY, unless one goes a couple of miles to the Seneca Indian hotels and casino. But then one would have to drive to the State Park to see the falls, fireworks, etc. Beds were comfortable, rooms quite compact, and baths quite small. I'm 5'11" and about 185 lbs. anyone larger than me would have a tough time in the bathroom/shower.
Stayed 3 nights in Sep 2025

2/10 Terrible

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty.. There was a disgusting smell..
Stayed 1 night in Sep 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Itzaida

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean.
Stayed 2 nights in Sep 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay, Illusive Parking

Disappointed in the pillows that were too squishy and had no support to them. There was no microwave in the room. Hotel needs a pool. Breakfast was very good with a nice array of options. The parking lot was hard to find as there were no signs.
Stayed 1 night in Sep 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Breakfast, Illusive Parking

Disappointed in the pillows that were too squishy and had no support to them. There was no microwave in the room. Hotel needs a pool. Breakfast was very good with a nice array of options. The parking lot was hard to find as there were no signs.
Stayed 4 nights in Sep 2025

10/10 Excellent

Richard

Stayed 2 nights in Sep 2025

4/10 Poor

Robert

Travelled with family
Disliked: Staff & service, amenities
Location was great. 3 minute walk to Niagra Falls park.
Stayed 2 nights in Sep 2025

8/10 Good

Jody

Liked: Cleanliness
It was nice that it was so close to the falls. No microwave in room. No swimming pool.
Stayed 2 nights in Sep 2025

6/10 Okay

Kimberly

Liked: Cleanliness, property conditions & facilities, room comfort

$20 parking fee?

The gentlemen that checked us in was not friendly at all. Also, they charge $20 for parking. $250 a night to stay there and they charge for parking? I’ve never heard of such a thing. We will find another hotel to stay at next time we visit Niagara Falls.
Stayed 1 night in Sep 2025

10/10 Excellent

Margie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So very close to Niagara Falls! The room was clean and quiet. We were able to walk to the falls and restaurants from the hotel. I would definitely recommend anyone to stay here.
Stayed 1 night in Jul 2025

2/10 Terrible

Jingpu

Stayed 1 night in Sep 2025

10/10 Excellent

Cynthia Bailey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We originally chose this hotel based on price but we were pleasantly surprised to find it so close to the park. Literally across the street! Everything is in walking distance; we only moved the car once in three days. The hotel itself is clean and comfortable. There can be a smell of Indian cooking from the restaurant next door as there is an entrance through a lower hall. We didn't mind but YMMV. Ask for a room above the third floor for a better view. Recommend the Red Coach Inn on the corner. Excellent food - B, L, D - in a charming atmosphere.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
N/a
Stayed 1 night in Sep 2025

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, amenities
The property is conveniently located to Niagara Falls State Park.
Stayed 3 nights in Sep 2025

4/10 Poor

Smit Deepak

Liked: Property conditions & facilities
Disliked: Staff & service
The staff was hostile, when their job is hospitality, I came over very early around 1 pm to check in. I know I was early so I let them I am early but if the room is empty let me know, he said wait until 3 and I’ll tell u, I went at 3 and he said not available, I politely requested him that I waited enough but please if you can atleast ask the staff or let them know about our situation, they did not, I went back at 3:30 same response, then at 3:45 same response, and apparently at 4 it was suddenly ready, and even after all this cleaning there were clothes from previous guests in the room
Stayed 1 night in Sep 2025

10/10 Excellent

Valeriia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

satish

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Niagara Falls . Nice place.
Stayed 2 nights in Jun 2025

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