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The Maids Head Hotel

4.0 star property

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Photo gallery for The Maids Head Hotel

Courtyard
Exterior
Junior Suite
Exterior
Dining

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Business services

Explore the area

View in a map
Tombland, Norwich, England, NR3 1LB
  • Place, Norwich Cathedral
    ‪1 min walk‬
  • Place, Norwich Castle
    ‪6 min walk‬
  • Place, Norwich Theatre Royal
    ‪10 min walk‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪8 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 1
  • 1 Single Bed

Classic Double Room

  • Sleeps 2

Executive Dog Room

  • Sleeps 2

View all photos for Dog Friendly Executive Double

Dog Friendly Executive Double

Dog Friendly Executive Double

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Single Room

  • Sleeps 1

Junior Suite

  • Sleeps 2

View all photos for Executive King Or Twin Room

Premium bedding, individually decorated, individually furnished, desk

Executive King Or Twin Room

  • Sleeps 2

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

9.4 out of 10
Exceptional
(28 reviews)
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.6 out of 10
Excellent
(43 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

The Maids Head Hotel

Historic hotel with a 24-hour front desk and a restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Other amenities include 24-hour room service, free use of bicycles, and concierge services.
The Maids Head Hotel offers 84 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Maids Head Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Norfolk Broads. Free WiFi in public areas, a restaurant, and a bar are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes complimentary bicycles
  • Guests have great things to say about the central location and the overall condition of the property
  • Steps from Elm Hill and Tombland
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 6 meeting rooms available. The business-friendly The Maids Head Hotel also features concierge services, dry cleaning/laundry services, and 24-hour room service. Parking is available for a fee.

This 4-star Norwich hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7 AM to 9:30 AM.
WinePress at Wensum - Onsite restaurant. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 10 per night)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7 AM to 9:30 AM for a fee: GBP 15 for adults and GBP 7 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • WinePress at Wensum

Things to do

  • Bicycle storage
  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Built in 1287
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per night.
  • Cribs (infant beds) are available for GBP 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 7.00 for children
  • Uncovered self parking fee: GBP 10.00 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Maids Head
Maids Head Hotel
Maids Head Hotel Norwich
Maids Head Norwich
Maids Hotel
The Maids Head Hotel Hotel
The Maids Head Hotel Norwich
The Maids Head Hotel Hotel Norwich

The Maids Head Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 675 out of 1002 reviews
Rating 8 - Good. 252 out of 1002 reviews
Rating 6 - Okay. 47 out of 1002 reviews
Rating 4 - Poor. 18 out of 1002 reviews
Rating 2 - Terrible. 10 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nita

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy staying at the Maids Head, it's convenient to the city and the staff are always friendly and attentive.
Stayed 3 nights in Sep 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely hotel, every room unique but gorgeous. Friendly staff, perfect location for historical Norwich, great shopping minutes away.
Stayed 2 nights in Sep 2025

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Sep 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Place to Stay

A comfortable but over-priced hotel in a good location. The few staff we came into contact with were friendly and helpful. It is disappointing to have to pay for parking on top of an already pricy room charge.
Stayed 1 night in Sep 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding Stay

We had an absolutely excellent stay at the Maid’s Head Hotel. The room was gorgeous, spotless, and really comfortable. Every member of staff we met was super friendly and welcoming, which made the whole experience feel special. Breakfast was amazing, with plenty of delicious vegan options. It was such a treat to have so much choice. Honestly, this was one of the best hotel stays we’ve had in a long time, and we can’t wait to go back!
Stayed 1 night in Sep 2025

8/10 Good

TEERTHA

Stayed 4 nights in Sep 2025

10/10 Excellent

Pilar Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room (Executive room). Superb location. Friendly and helpful staff.
Stayed 3 nights in Sep 2025

10/10 Excellent

Anji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Cherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for seeing the sights of Norwich
Stayed 1 night in Sep 2025

10/10 Excellent

Jacqueline

Stayed 3 nights in Sep 2025

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Wonderful inn

The hotel is located in an excellent spot near the cathedral. I would stay Despite trying two portable AC units (that didn’t cool) and multiple fans we were uncomfortably hot. It would have been nice to have a portable AC unit that blew cold air. We loved the inn and our room was very comfortable other than the temperature. The staff were helpful. We enjoyed the Sunday Roast in the restaurant.
Stayed 3 nights in Aug 2025

10/10 Excellent

Gabor

Stayed 1 night in Aug 2025

8/10 Good

Louise

Stayed 1 night in Aug 2025

6/10 Okay

Bryan

Travelled with partner
Liked: Cleanliness, staff & service
This is a special place in the world, they say the oldest hotel in the UK. The staff are great and the food is, too. We stayed in the modern wing and it was dated, but a good-sized room with a great view of the Cathedral. Staff were amazing and brought us additional chest of drawers and duvets promptly upon request. Light sleepers should bring ear plugs. You cannot beat the location, as you have a view of the Cathedral gates right from reception.
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort

The Maids a little Ahead!

This hotel was an excellent choice due to its prime location next to the Anglican Cathedral, with a Wetherspoons 110yds down the road, shops 10 mins walk and station 15. The rooms were of a very high standard and house-keeping take a pride in ensuring customer excellence in the way it responds to needs.
The bar hosts local ales, gins, rums and other liquors.
Coffee on a bike!
Evening ambience
Famous market with some artisan products.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sarah

Stayed 1 night in Aug 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service
There were a lot of stairs to negotiate in the building, but because of the age of the building, understandable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a well maintained, old hotel in the middle of the most historic part of Norwich. We really appreciated them allowing and being especially kind to our small dogs.
Stayed 1 night in Aug 2025

2/10 Terrible

Paul

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
My wife is disabled and uses a powered wheelchair which we believed we had made the hotel aware of through the Hotels.com booking. However when we arrived we discovered that access
Stayed 1 night in Aug 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful City Break

The bedroom & bathroom were clean & spacious. The hotel is in a perfect spot - nice & quiet with bars & restaurants nearby, and only 10 minutes walk to the heart of the city.
Stayed 3 nights in Aug 2025

4/10 Poor

Hannah

Liked: Cleanliness
Disliked: Room comfort

Awful. Room way too hot & very noisy pub opposite

Room 218 is much too hot to stay in. The outside temperature was 21 degrees during our stay so not hot but the room was like a sauna. The portable air-con unit (even when filled with ice) blew out hot air and windows didn't open for any air. When we complained the hotel was full so we couldn't be moved but the man who spoke to us from reception put the phone down on us (yes, we were annoyed when speaking to him but not rude or disrespectful in anyway). We have seen various reviews online that say the same as us so this room should not be sold if it is this hot. (I dread to think what it's like when its 30degrees outside!!!) We were unable to relax in the room at all and got no sleep. The noise from the pub across the road was ridiculous too. People staying in this room should be informed that the noise is that bad, I know it's a city centre but never before have we stayed in a city centre hotel with such bad noise. The heat and noise combination meant we got about 1 hours sleep. We were given a 50% refund on check out but still resentful as it completely ruined our weekend (my husband had a big cycling event the next day which he needed to be well rested for but obviously wasn't).
Stayed 1 night in Aug 2025

10/10 Excellent

Pauline

Stayed 2 nights in Aug 2025

10/10 Excellent

Anita

Stayed 2 nights in Aug 2025

10/10 Excellent

Alwine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was recommended to me by a friend and it certainly didn’t disappoint. We had a lovely room and everything was perfect.
Stayed 3 nights in Mar 2025

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