4/10 Poor
Michael
Business traveller
7 Nov 2025
Liked: Cleanliness, staff & service
Reception and concierge staff all very kind, helpful and efficient. Receptionists Kunal and Manesh were particularly helpful and deserve commendation.
However, the booking system by Hotels.come was terrible. After booking online for a twin with bath, I wanted to phone the hotel to confirm but there was no phone number for this hotel. It took me over more than 30 minutes and five phone calls to contact the reservations number for this Graduate hotel group. Someone did finally answer but his English was incomprehensible.
On arrival, I was given a room with no bath! So I had to rearrange a new room and pay extra. My alarm wake up phone call never materialised.
In the breakfast restaurant I was not allowed to choose my own table but was given a specific table but when I got there I found it had been reserved by someone else so I was told to move! The buffet breakfast looked good, but all the hot dishes were almost stone cold. The food is a long walk from your table so the food's even colder when you get there. Too many problems with the breakfast to write it here. I told the duty manager about this and he was very apologetic and offered to remove the breakfast charge but at reception I was told it was impossible.. Also, they charged me two nights extra for the bath instead of one. As compensation, they did cancel the parking fee which I was shocked to learn was £48 per night! The best hotel in Oxford? I don't think so.
Michael
Stayed 1 night in Nov 2025
