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Malmaison Reading

4-star property
18-20 Station Road, Reading, England (01) 562 1066
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4.3 out of 5
Very good!
See all 14 ebookers Reviews

"Hotel is lovely, staff are very nice but the rooms arent kept to a great standard of care or cleanliness. This was my third stay as I work locally and ... " More

By a verified traveller on Thu 13 May 2021

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
€75* Per night/room 31 May - 1 Jun

Club Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Club Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Malmaison Reading. Free WiFi in public areas, a restaurant and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Malmaison Reading ratings based on 14 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Malmaison Reading

Everyone (10) Couples (1)
3 out of 5
Hotel is lovely, staff are very nice but the rooms arent kept to a great standard of care or cleanliness. This was my third stay as I work locally and this hotel is very convenient, but all the rooms could do with a deep clean.

Posted by on 13 May 2021

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Comment from Hotel Management

17 May 2021 by Sangeeta Mattu

Thank you for your feedback. We do hope we can welcome you back in the near future. Kind regards

4 out of 5
Great stay as usual. Breakfast option was too expensive for what was offered (£30 per day)

Posted by on 12 May 2021

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Comment from Hotel Management

17 May 2021 by Sangeeta Mattu

Thank you for your feedback. We do hope we can welcome you back. Kind regards

4 out of 5
Great stay at this hotel, wouldn't hesitate to stay again.

Posted by on 17 Mar 2021

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Comment from Hotel Management

23 Mar 2021 by Sangeeta Mattu

Thank you for your great review. We look forward to welcoming you back. Kind regards Sangeeta

5 out of 5

Posted by on 18 Oct 2020

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Comment from Hotel Management

6 Nov 2020 by James H

Thank you for taking the time to leave a review, we are delighted you enjoyed your stay with us. Kind regards James

4 out of 5
Excellent location. Very friendly staff. Room to high standard. quiet considering location is next to train st. Only downside is you can’t add breakfast to only one of the days I was staying (to save money on paying at breakfast), as I had to leave 5am after second night. No fitness facilities. Oh and there are signs on the hot taps to warn you how hot the water gets - why not solve the problem and reduce the temp of how hot the water can get?

Posted by on 10 Dec 2019

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Comment from Hotel Management

18 Dec 2019 by James H

Hello, Thank you for taking the time to leave a review, we hope you will consider staying with us again in the near future. Kind regards James

4 out of 5

Posted by on 9 Dec 2019

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Comment from Hotel Management

9 Dec 2019 by James H

Hello, Thank you for taking the time to leave a review. Kind regards James

4 out of 5

Posted by on 31 Oct 2019

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Comment from Hotel Management

31 Oct 2019 by James H

Hello, Thank you for taking the time to leave a review following your experience with us. Kind regards James

2 out of 5
Check in took too long staff not that experienced with dealing with guests had to change room three times not good for a hotel like this its more like a 3 star rather than a 4 star! Shower was awful dcratched surfacing taps scaled and looked awful. I did complain but staff didn't seem to care or think it was a issue Reading itself is ok but wouldn't return. On my last room bed was soft one side hard the other so difficult to sleep Windows were filthy like vomit on curtains very bad stay 1/10

Posted by on 3 Sep 2019

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Comment from Hotel Management

5 Sep 2019 by James H

Hello, Thank you for your review. I'm sorry to hear about the issues you encountered during your stay with us, I will be sure to investigate further into this to see what happened. Kind regards James

5 out of 5

Posted by on 8 Jun 2019

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Comment from Hotel Management

12 Jun 2019 by James H

Hello, Thank you for your feedback. We hope to see you again soon. Kind regards James

5 out of 5

Posted by on 17 Mar 2019

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Comment from Hotel Management

3 Apr 2019 by James H

Hello, Thank you for taking the time to leave a review. Kind regards James

About the Malmaison Reading

Location 18-20 Station Road, Reading, England RG1 1JX

Property Features

  • Conference space
  • Conference rooms
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Payment types

Children and extra beds

  • Children are welcome.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 6
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Hotel Names

  • Malmaison Hotel Reading
  • Malmaison Reading
  • Reading Malmaison
  • Malmaison Reading Hotel Reading
  • Reading Malmaison Hotel
  • Malmaison Reading Hotel
  • Malmaison Reading Hotel
  • Malmaison Reading Reading
  • Malmaison Reading Hotel Reading

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.