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Hyatt Regency Rochester

3.5 star property

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Photo gallery for Hyatt Regency Rochester

Exterior
Front of property – evening/night
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe
Bar (on property)

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
125 East Main Street, Rochester, NY, 14604
  • Place, Rochester Riverside Convention Center
    ‪2 min walk‬
  • Place, Blue Cross Arena
    ‪6 min walk‬
  • Place, Strong
    ‪8 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(6 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

7.4 out of 10
Good
(19 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View

7.8 out of 10
Good
(13 reviews)
  • River view
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Skyline)

Suite, 1 King Bed (Skyline)

Suite, 1 King Bed (Skyline)

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (High Floor)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View (High Floor)

8.0 out of 10
Very good
(4 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

7.8 out of 10
Good
(61 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (High Floor)

8.4 out of 10
Very good
(5 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, River View

7.2 out of 10
Good
(10 reviews)
  • River view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hyatt Regency Rochester

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hyatt Regency Rochester offers 341 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters. 55-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hyatt Regency Rochester. During your stay, you'll be connected to the convention center, and just a quick walk from Strong. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy American cuisine while dining at CORSO ~ Italian Casual
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Services include a concierge, a porter, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Rochester Riverside Convention Center and 7 minutes by foot from Blue Cross Arena
  • Dogs welcome for a fee (restrictions apply)
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms.

WiFi is free in public spaces. A fitness center, a terrace, and a vending machine are also featured at the business-friendly Hyatt Regency Rochester. Parking is available for a fee.

This 3.5-star Rochester hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11 AM.
CORSO ~ Italian Casual - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Happy hour is offered.
CORSO ~ Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 16 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11 AM on weekends; USD 10 to 22 for adults and USD 9 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • CORSO ~ Bar
  • CORSO ~ Italian Casual

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (183 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 25 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from February 12 2026 to March 31 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 60 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 22 for adults, and USD 9 to 15 for children
  • Covered self parking fee: USD 16 per day (in/out privileges)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Regency Hotel Rochester
Hyatt Regency Rochester
Hyatt Rochester
Rochester Hyatt
Rochester Hyatt Regency
Hyatt Regency Rochester Hotel Rochester
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Rochester
Hyatt Regency Rochester Hotel Rochester

Hyatt Regency Rochester Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 398 out of 1000 reviews
Rating 8 - Good. 214 out of 1000 reviews
Rating 6 - Okay. 172 out of 1000 reviews
Rating 4 - Poor. 116 out of 1000 reviews
Rating 2 - Terrible. 100 out of 1000 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Suzannne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff not accommodating and inefficient. Took long time to check out.
Stayed 3 nights in Dec 2025

4/10 Poor

Caroline

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I had asked for a late checkout and was attended to in a rude manner the bathroom shower flower was cracked .the lady didn't even try .
Stayed 2 nights in Nov 2025

10/10 Excellent

Victor

Stayed 1 night in Nov 2025

2/10 Terrible

Wayne Lydell

Stayed 3 nights in Nov 2025

4/10 Poor

Wayne Lydell

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
They booked me into a filthy room and it was not updated. I learned from another white guest that his room was updated clean and wonderful. I feel as if I was given an outdated dirty room due to my race and being profiled when arriving. I had to request a new room and they moved me to another room. Very unpleasant experience.
Stayed 1 night in Nov 2025

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No continental breakfast which was advertised, room was incredibly run down. Water damage in bathroom. Beds were uncomfortable, stained pillowcases. Was supposed to have a river view room and did not. Advertised jacuzzi tub which was not in working order. Terrance was closed.
Stayed 1 night in Nov 2025

4/10 Poor

Qader

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room felt neglected.
Stayed 2 nights in Nov 2025

10/10 Excellent

Xash

Stayed 1 night in Nov 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very dark and no lighting options. The bathroom did not have any ventilation.
Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Stayed 1 night in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious. Check-in was fast and easy. Bed was very comfortable.
Stayed 1 night in Nov 2025

6/10 Okay

Jonathan

Disliked: Cleanliness
Breakfast was not good
Stayed 1 night in Nov 2025

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great locstion. Walking distance to Blue cross arena and Dinosaur BBQ. Big clean hotel easy to navigate hotel with parking garage attached.
My room on 21st floor
Welcome to Rochester sign
View from room
View from room
Stayed 1 night in Nov 2025

8/10 Good

Bonnie

Everything was ok except breakfast and dinner. $20 for dry overcooked food. Host of restaurant was very unfriendly and not accommodating at all.
Stayed 1 night in Nov 2025

4/10 Poor

lamont

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

otis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very good
Stayed 1 night in Nov 2025

10/10 Excellent

Kalen

Stayed 1 night in Nov 2025

6/10 Okay

Anna

Business traveller
Disliked: Amenities, property conditions & facilities
The hotel lacks a lot of amenities at $250/night price. The front desk staff was friendly. But unfortunately the rooms are in much needed renovation: pillows are worn out and completely flat, rust stains in the bathroom floors, curtains don’t close all the way, A/C vents are so dirty the room becomes an allergy inducing trap, tv has almost no watchable channels and movies cost $18.99 to rent. Not to mention it is not in the best part of town so getting food near by is almost impossible.
Stayed 2 nights in Nov 2025

6/10 Okay

Megha

Liked: Cleanliness, staff & service
The room was so dark even with all the lights on
Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Jolene

Travelled with partner
Disliked: Amenities, property conditions & facilities
There was NO HOT Water! Couldn’t take a shower til the next morning.
Stayed 1 night in Nov 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Friendly staff!@
Stayed 1 night in Nov 2025

6/10 Okay

Linda

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Room was clean and comfortable however went for a concert and their boiler was broken so could t take shower the entire time plus housekeeping entered room prior to 9am on check out day. All that was offered was a $16 refund. I find that almost insulting when I couldn’t shower after work to get ready for event or even after the concert
Stayed 1 night in Nov 2025

10/10 Excellent

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

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