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The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton

4.0 star property

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Photo gallery for The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton

Rooftop terrace
Reception
Breakfast, lunch, dinner served; American cuisine
Bar (on property)
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
550 East Ave, Rochester, NY, 14607
  • Place, Rochester Museum and Science Center
    ‪2 min walk‬
  • Place, Park Avenue
    ‪5 min walk‬
  • Place, George Eastman Museum
    ‪11 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪18 min drive‬

Room options

Two Room Queen Suite with SofaBed

  • Sleeps 4

Two Room King Suite with SofaBed

  • Sleeps 4

Hearing Accessible King Room

  • Sleeps 2

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(21 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(14 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 2 Queen Beds

8.0 out of 10
Very good
(1 review)
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(12 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible

7.8 out of 10
Good
(6 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed, Balcony

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Suite, 1 King Bed, Balcony

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Balcony

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, Multiple Beds, Balcony

  • 37 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible

8.0 out of 10
Very good
(4 reviews)
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View | Living area

Deluxe Suite, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

Mobility/Hearing Accessible Two Room King Suite with Roll in Shower

  • Sleeps 4

Mobility/Hearing Accessible Two Queen Suite with Roll in Shower

  • Sleeps 4

Mobility/Hearing Accessible Queen Room with 3X3 Shower

  • Sleeps 2

King Room-Non-Smoking

  • Sleeps 2

1 King Deluxe 2 Room Suite-9th Floor-City Vw

  • Sleeps 4

1 King Bedroom 2 Room Suite-Balcony-No Smoke

  • Sleeps 6

Two Room Two Queen Suite with SofaBed

  • Sleeps 6

Two Queen Room

  • Sleeps 4

Mobility/Hearing Accessible Two Queen Suite with 3X3 Shower

  • Sleeps 6

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About this property

The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton

A full-service spa, a restaurant, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton offers 155 accommodations with laptop-compatible safes and safes. Beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ape + Canary Spa. Services include facials and body treatments. The spa is open daily.
The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton's great location gets high marks from our customers. During your stay, you're just a quick walk from Rochester Museum and Science Center. Features include free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy a bite to eat at CHAR Steak and Lounge, a steakhouse that serves American cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Indulge with facials, body treatments, or massages at Ape + Canary Spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Strong and 6 minutes from University of Rochester
The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and 7 meeting rooms are available. Event space at this hotel measures 6100 square feet (567 square meters) and includes conference space. A rooftop terrace, spa services, and a vending machine are also featured at the business-friendly The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton. Self parking is free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10 AM.
CHAR Steak and Lounge - This steakhouse specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Hatties Sushi & Cocktails - Onsite sushi bar. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee: USD 5 to 40 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHAR Steak and Lounge
  • Hatties Sushi & Cocktails

Things to do

  • 24-hour gym
  • Full-service spa
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 6,100 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1978
  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Strathallan
Strathallan DoubleTree
Strathallan DoubleTree Hilton Rochester
The Strathallan Rochester Hotel Spa DoubleTree by Hilton
The Strathallan Rochester Hotel Spa A DoubleTree by Hilton

The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 964 reviews
Rating 8 - Good. 218 out of 964 reviews
Rating 6 - Okay. 95 out of 964 reviews
Rating 4 - Poor. 43 out of 964 reviews
Rating 2 - Terrible. 22 out of 964 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

ben

Disliked: Cleanliness
Terrible stay
Stayed 3 nights in Jan 2026

8/10 Good

Wally

Stayed 3 nights in Jan 2026

8/10 Good

Robert

Business traveller
Liked: Cleanliness, amenities
There was construction on several floors including the main lobby . The room was new and was amazing . Other than that was a good stay
Stayed 1 night in Jan 2026

8/10 Good

Robert

Stayed 3 nights in Dec 2025

10/10 Excellent

Amanda-jo

Travelled with partner
Liked: Cleanliness, amenities
Amazing
Stayed 1 night in Nov 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Dec 2025

8/10 Good

Daood

Liked: Cleanliness
Clean room
Stayed 4 nights in Dec 2025

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff are amazing, bar is excellent. They are currently renovating the building, so some of the main entrances are closed and the elevators are always full.
Stayed 3 nights in Jan 2026

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is under construction, no lobby, workers all over the hotel and clogging up the parking and unloading area. Management indifferent. Staying at a construction site, with no prior notice to guests or discount to rooms.
Stayed 2 nights in Jan 2026

10/10 Excellent

Bridgette, Bradenton

Liked: Cleanliness, amenities
Staff was nice and helpful but the hallways smelt musty.
Stayed 2 nights in Dec 2025

10/10 Excellent

Pamela

Stayed 1 night in Dec 2025

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was large and spotless. Great bar and restaurant. The staff is AMAZING!
Stayed 3 nights in Dec 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Needed towels, staff brought up immediately after phone to desk. Bar was fun, too. We had dinner there and a few things. The price of the meals are extremely high, ie: pork chop was $46 which included no sides. The pork chop came out very under cooked, however the chef corrected and was very tasty. And the waitress Glacy (who was very fun to banter with!), made it right with a complimentary beer and dessert (which was very good). We would not eat there again onky because of the price, but again Service was excellent and the chef is talented. Overall, 8/10!
Stayed 1 night in Dec 2025

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel Rooms are set up well
Stayed 1 night in Dec 2025

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The Strathallan is long overdue for a renovation. The hallways are dingy and you can smell the years. The “living room” furniture is akin to the sofas and chairs one might find at the curb on garbage night. The bathroom sinks are higher than “comfort height” and the counter is too deep to make washing, brushing or shaving comfortable. This might be okay for someone 6’ 5” with very long arms, but not for anyone near average height. The HVAC system is as loud as it is old and the terraces are eroding. The lobby, however, is bright and welcoming, as is the staff. The lobby bar is terrific. I can only hope that the transition from DoubleTree by Hilton to Tapestry by Hilton is done swiftly. For now, the rates for rooms here are outrageous considering the condition of the rooms.
Stayed 2 nights in Dec 2025

6/10 Okay

Joanna

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Wouldn’t have booked if knew building was under construction
Stayed 1 night in Dec 2025

6/10 Okay

robert

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
the room was really tired and showing so much wear, i realized that the hotel was remodeling rooms but we didn’t get one 🙁 the front desk snd resturant people were very nice
Stayed 1 night in Dec 2025

10/10 Excellent

Amanda

Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff fixed TV promptly
Stayed 3 nights in Nov 2025

8/10 Good

Denise

Liked: Cleanliness, amenities, property conditions & facilities
The only complaint that I have is that the bath towels were like sand paper. They need to buy some new towels. Otherwise, everything was great. Staff was welcoming, warm & helpful. Room was great - clean and bedding was cozy and comfortable.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christine

Stayed 1 night in Nov 2025

10/10 Excellent

angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Far exceeded my expectations! Friendly and beyond willing to accommodate. Room service was outstanding and room was beautiful! Will definitely stay here again
Stayed 1 night in Nov 2025

10/10 Excellent

Franklin, E. Amherst

Stayed 1 night in Nov 2025

10/10 Excellent

john

Stayed 2 nights in Nov 2025

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