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3.8 out of 5
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"This is a nice enough hotel with decent sized rooms and a good bar. However, it is an hour's walk, a 35 min bus ride or £25 cab ride away from T5, on ... " More

By a verified traveller on Sun 28 Nov 2021

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Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€116* Per night/room 2 Jun - 3 Jun

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, 3 Single Beds, Connecting Rooms

Bed Count 3 Twin Beds Maximum Occupancy 4 Max

Deluxe Suite, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton London Heathrow Airport Terminal 5 ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton London Heathrow Airport Terminal 5

Everyone (4) Family (1)
5 out of 5

Posted by on 22 Jan 2022

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3 out of 5
This is a nice enough hotel with decent sized rooms and a good bar. However, it is an hour's walk, a 35 min bus ride or £25 cab ride away from T5, on a trading estate. Lots of airline staff stay here, having been brought from the airport in coaches. Considering the extra cost of cabs (the black cab queue at Heathrow can be long) and inconvenience of getting there I would stay in a closer hotel next time. I think the distance from the termial should be made clearer in the listing.

Posted by on 28 Nov 2021

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5 out of 5

Posted by on 7 Jul 2019

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5 out of 5
Unfortunately the pool closed when we checked in and was closed for the whole day on New Years Day. Couldn’t connect phone to television and YouTube doesn’t work however receptionist was able to upgrade our room to executive room which was Great with access to executive lounge. Room was bigger and better and felt more comfortable and exciting for New Year’s Eve. Food at the gallery was nice, had lunch and dinner there. Staff great and good food, manager offered us free desserts which was the best dessert.

Posted by on 2 Jan 2019

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3 out of 5
Bed hard and couldn't get HOT water to shower with, only tepid. Otherwise staff friendly and polite. Pleasant room.

Posted by , from Ipswich on 23 Sep 2018

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2 out of 5

Disappointing stay

Stayed at T5 for a special occasion- wanted to make use of the bars and restaurants. Enjoyed drinks at the river bar- quite expensive but nice ambiance. Limited bar service, had to wait around a fair bit. Then went on to Todiwalas which had been prebooked. At no point were we told that it was a set menu- quite expensive and not what we would have chosen. After complaining we were told by the Manager they would 'help us out'. Not the right attitude at all. Food was not good- very disappointing as usually both food and service is of a high standard. Noone really interested in our complaints. We were also then charged for items we had not ordered- we didn't want desert so the manager said he would bring us out something to try anyway- which we were subsequently charged for. Ruined the entire occassion for us. Next day on checkout issues with the bill as apparently we had not paid for the room when they had been paid for. Painful 40 min check out process, no fault of our own. No sense of customer service and definitely won't visit again. Shame that Cyrus Todiwalas name is associated with the service here.

Posted by on 1 Mar 2016

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.