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Castle Hotel Windsor

Property class: 4

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Photo gallery for Castle Hotel Windsor

Lunch and dinner served
Reception
Staircase
Terrace/patio
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
18 High Street, Windsor, England, SL4 1LJ
  • Place, Windsor Castle
    ‪2 min walk‬
  • Place, Windsor Royal Shopping Centre
    ‪3 min walk‬
  • Place, Theatre Royal
    ‪3 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪27 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Deluxe Double Room, 1 King Bed, Ensuite, City View

Deluxe Double Room, 1 King Bed, Ensuite, City View

10.0 out of 10
Exceptional
(13 reviews)
  • City view
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, 1 Queen Bed, Ensuite

9.0 out of 10
Wonderful
(10 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite, City View

Superior Double Room, 1 Queen Bed, Ensuite, City View

Superior Double Room, 1 Queen Bed, Ensuite, City View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View (Heritage Twin)

Superior Room, 2 Single Beds, City View (Heritage Twin)

Superior Room, 2 Single Beds, City View (Heritage Twin)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, City View (Park Wing Classic)

Standard Room, 1 Queen Bed, City View (Park Wing Classic)

Standard Room, 1 Queen Bed, City View (Park Wing Classic)

8.4 out of 10
Very good
(5 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds (Park Wing Twin)

Superior Room, 2 Single Beds (Park Wing Twin)

Superior Room, 2 Single Beds (Park Wing Twin)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, City View (Mews Suite)

Suite, 1 King Bed, City View (Mews Suite)

Suite, 1 King Bed, City View (Mews Suite)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

About this property

Castle Hotel Windsor

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, coffee/tea in a common area, and 24-hour room service.
Castle Hotel Windsor offers 108 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels.

Bathrooms include showers and hair dryers. This Windsor hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Our customers tell us they can't get enough of the breakfast at Castle Hotel Windsor. During your stay, you're just a quick walk from Windsor Castle. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Guests have great things to say about the local sightseeing and the breakfast
  • Within a 10-minute walk of Windsor Castle and Thames River
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 893 square feet (83 square meters) and includes a conference center. A library, a terrace, and coffee/tea in a common area are also featured at the luxury Castle Hotel Windsor. For a fee, parking is available.

This 4-star Windsor hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Leaf at The Castle Hotel - This bar serves lunch and dinner.
Leaf at The Castle Hotel - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 30 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Leaf at The Castle Hotel
  • Leaf at The Castle Hotel

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (893 square foot of space)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Renovations and closures

The property will be renovating from November 25 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20.00 per person
  • Uncovered self parking fee: GBP 30 per night
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection

Castle Hotel Windsor Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 656 out of 1001 reviews
Rating 8 - Good. 225 out of 1001 reviews
Rating 6 - Okay. 78 out of 1001 reviews
Rating 4 - Poor. 23 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Alex, Abergavenny

Stayed 4 nights in Jan 2026

6/10 Okay

Jennifer

Stayed 2 nights in Jan 2026

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, was there during remodel so some things (restaurant/bar) were closed)
Stayed 1 night in Jan 2026

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend the castle hotel to everyone. Lovely hotel, great location and the staff were so friendly and helpful. On arrival to the hotel, I went to check in, and found I’d booked the wrong date, I was a week early. Expedia did nothing whatsoever to help me, apart from try to charge me the same price of the room again, to change my booking, even though I spend £1000s through them every year. It was my mistake, but I found Expedias response to the situation very disappointing. However, the lady on reception and someone from the reservations team…. I can’t remember either of their names, did everything they could to help and even got me a refund on the room that I incorrectly booked and I can’t thank them enough. If you ever stay in Windsor, then make sure you stay here
Stayed 1 night in Jan 2026

10/10 Excellent

Paul

.
Stayed 1 night in Dec 2025

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Hajara

Stayed 1 night in Jan 2026

10/10 Excellent

Alex, Abergavenny

Stayed 1 night in Jan 2026

6/10 Okay

Jeffrey, Alameda

It is under construction, some what inconvenient. Can be noticed before booking
Stayed 1 night in Jan 2026

10/10 Excellent

jim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Warmth.....
Stayed 1 night in Jan 2026

10/10 Excellent

Terence

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Excellent Hotel
Stayed 2 nights in Dec 2025

10/10 Excellent

Susanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment we arrived, we felt welcome and important. David took our bags without hesitation, and the young lady on reception was an absolute Oracle for local things. Stanford was perfect as he looked after my parents' needs. Everything was perfect for a wonderful New Year stay. And actually it was our wedding night, so everything was perfect. A lovely hotel with incredible service.Thank you. Garry and Sue
Stayed 1 night in Dec 2025

10/10 Excellent

Paula

Liked: Cleanliness, property conditions & facilities
Great location, rooms are very spacious and the staff overall was very attentive and accommodating. I recommend this hotel to anyone visiting Windsor.
Stayed 3 nights in Dec 2025

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well priced stay for new years celebrations
Stayed 1 night in Dec 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent accommodation, great staff, fantastic location, tight car park. Slight inconvenience due to renovations but the staff were very helpful.
Stayed 1 night in Dec 2025

8/10 Good

Mark

Nice room, ckean and very good for
Stayed 1 night in Dec 2025

10/10 Excellent

emma

Liked: Cleanliness, staff & service, amenities
Room was lovely, shame the restaurant and bar were not open due to a refurbishment, cant wait to see the hotel when its had the refurbishment
Stayed 2 nights in Dec 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, friendly and professional
Stayed 1 night in Dec 2025

2/10 Terrible

Clare

Stayed 2 nights in Dec 2025

10/10 Excellent

Kareen

Stayed 2 nights in Dec 2025

8/10 Good

Jenny

Liked: Cleanliness, staff & service, room comfort
Great location. They were able to accommodate an early check in after a redeye which was much appreciated. Rooms are a bit dated and have a damp smell. While they did notify us they were under renovation, which I appreciated, it would be helpful to other guests if they convey that most rooms are outside the building and you have a bit of a walk to carry them. This includes narrow stairs. We are pretty fit and in our 40s and would have been concerned if our older relatives would have been with us during this part of our trip. It’s a lovely town and we hope to return to see the renovations so we can give it another chance.
Stayed 2 nights in Dec 2025

10/10 Excellent

DUKHYUN

Business traveller
Liked: Cleanliness, staff & service, amenities
First of all, it was very nice because it is close to Windsor Castle. Also, having a parking lot is the biggest reason I would recommend this hotel to other
Stayed 1 night in Dec 2025

6/10 Okay

Man

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness
Lovely stay just a shame the hotel was not fully open.
Stayed 1 night in Dec 2025

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