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Castle Hotel Windsor

4.0 star property

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Photo gallery for Castle Hotel Windsor

Lunch and dinner served
Terrace/patio
Staircase
Exterior
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
18 High Street, Windsor, England, SL4 1LJ
  • Place, Windsor Castle
    ‪2 min walk‬
  • Place, Windsor Royal Shopping Centre
    ‪3 min walk‬
  • Place, Theatre Royal
    ‪3 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪27 min drive‬

Room options

View all photos for Heritage Deluxe

Heritage Deluxe

Heritage Deluxe

10.0 out of 10
Exceptional
(13 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Park Wing Superior

In-room safe, blackout curtains, iron/ironing board, free WiFi

Park Wing Superior

9.0 out of 10
Wonderful
(10 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Heritage Superior

Heritage Superior

Heritage Superior

9.8 out of 10
Exceptional
(11 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Mews Deluxe

Mews Deluxe

Mews Deluxe

9.2 out of 10
Wonderful
(9 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Heritage Superior Twin

Heritage Superior Twin

Heritage Superior Twin

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Park Wing Classic Double

Park Wing Classic Double

Park Wing Classic Double

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Park Wing Superior Twin

Park Wing Superior Twin

Park Wing Superior Twin

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Park Wing Classic with Sofabed

Park Wing Classic with Sofabed

Park Wing Classic with Sofabed

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Mews Junior Suite

Mews Junior Suite

Mews Junior Suite

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Windsor Junior Suite

Windsor Junior Suite

Windsor Junior Suite

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Cosy Room

Cosy Room

Cosy Room

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Castle Hotel Windsor

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, coffee/tea in a common area, and 24-hour room service.
Castle Hotel Windsor offers 108 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels.

Bathrooms include showers and hair dryers. This Windsor hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Our customers tell us they can't get enough of the breakfast at Castle Hotel Windsor. During your stay, you're just a quick walk from River Thames. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Guests have great things to say about the breakfast and the helpful staff
  • Within a 10-minute walk of River Thames and Windsor Castle
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 893 square feet (83 square meters) and includes a conference center. A library, a terrace, and coffee/tea in a common area are also featured at the luxury Castle Hotel Windsor. For a fee, parking is available.

This 4-star Windsor hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Leaf at The Castle Hotel - This bar serves lunch and dinner.
Leaf at The Castle Hotel - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 30 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Leaf at The Castle Hotel
  • Leaf at The Castle Hotel

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (893 square foot of space)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Renovations and closures

The property will be renovating from November 25 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20.00 per person
  • Uncovered self parking fee: GBP 30 per night
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection

Castle Hotel Windsor Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 657 out of 1002 reviews
Rating 8 - Good. 226 out of 1002 reviews
Rating 6 - Okay. 76 out of 1002 reviews
Rating 4 - Poor. 24 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Terence

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2025
Verified

8/10 Good

Paul

The room temperature was perfect as were the staff.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great location. The rooms were spotless and the staff were excellent.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Elmar

Liked: Cleanliness, amenities, property conditions & facilities
Great location, centrally in Windsor
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, amenities
Great breakfast and very friendly staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Paul

Excellent Hotel
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, amenities
Lovely hotel and great location.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well priced stay for new years celebrations
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Paula

Liked: Cleanliness, property conditions & facilities
Great location, rooms are very spacious and the staff overall was very attentive and accommodating. I recommend this hotel to anyone visiting Windsor.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities
Staff were helpful and courteous. Room was clean and a good size.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely refurbished rooms … The Hotel is bang in the centre of things, sadly the front of house refurbishment work limited their full potential when we stayed but I’m sure it will look great when it’s finished ..
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Rafael Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, Great Location and very friendly staff
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and wonderful hotel!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, was there during remodel so some things (restaurant/bar) were closed)
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Fantastic location
Stayed 1 night in Nov 2025
Verified

8/10 Good

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent accommodation, great staff, fantastic location, tight car park. Slight inconvenience due to renovations but the staff were very helpful.
Stayed 1 night in Dec 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
The room was comfortable and the staff friendly and helpful
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

DUKHYUN

Liked: Cleanliness, staff & service, amenities
First of all, it was very nice because it is close to Windsor Castle. Also, having a parking lot is the biggest reason I would recommend this hotel to other
Stayed 1 night in Dec 2025
Verified

8/10 Good

Janice

Liked: Cleanliness
Lovely stay just a shame the hotel was not fully open.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sonja C

Liked: Cleanliness, staff & service, property conditions & facilities
Just lovely and would stay again!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel and area. A must stop for UK travelers
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing history in this hotel and right in the heart of Windsor. If you’re planning a visit to the castle this is a must stay.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and location were fantastic.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Lana

The perfect location to enjoy all the Christmas wonder of Windsor and the changing of the guards.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities
The service was great. Lovely room (we booked a twin so it gave us the equivalent of a super king mattress). Good breakfast.
Stayed 1 night in Jan 2026

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