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DoubleTree by Hilton York

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Exterior
Junior Suite, 1 King Bed, Non Smoking
Reception
Coffee shop
Café

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
  • Parking available

Explore the area

View in a map
St Maurices Road, York, England, YO31 7JA
  • Place, York St. John University
    ‪3 min walk‬
  • Place, York Minster
    ‪6 min walk‬
  • Place, Shambles
    ‪6 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪53 min drive‬

Room options

Junior Suite

  • Sleeps 3

Cozy Double Room

  • Sleeps 2

Two Double Room

  • Sleeps 4

Duplex Double Room

  • Sleeps 2

View all photos for Two Room Family Room

Bathroom

Two Room Family Room

  • Sleeps 4

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed

Room, 1 Double Bed

7.6 out of 10
Good
(27 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Cosy Room)

In-room safe, individually decorated, desk, blackout curtains

Room, 1 Double Bed (Cosy Room)

7.8 out of 10
Good
(28 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Duplex)

Room, 1 Double Bed (Duplex)

Room, 1 Double Bed (Duplex)

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

In-room safe, individually decorated, desk, blackout curtains

Family Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room (2 Rooms)

In-room safe, individually decorated, desk, blackout curtains

Family Room (2 Rooms)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Twin Room

Twin Room

Twin Room

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Double Bed, Accessible

In-room safe, individually decorated, desk, blackout curtains

Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

Twin Room

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

Accessible Queen Room

  • Sleeps 2

View all photos for Accessible Twin Room

In-room safe, individually decorated, desk, blackout curtains

Accessible Twin Room

  • Sleeps 2

Family Room

  • Sleeps 3

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About this property

DoubleTree by Hilton York

Hotel with a restaurant, 5-minute walk to Shambles
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
DoubleTree by Hilton York offers 143 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually decorated. Digital television is provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This York hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton York. During your stay, you're just a quick walk from Shambles. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy local cuisine while dining at The Yorkshire bar & grill
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Shambles and York Minster
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 4 meeting rooms are available.

Public spaces have free WiFi. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton York. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star York hotel.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
DoubleTree by Hilton York has a restaurant serving breakfast, lunch, dinner, and light fare.
Yorkshire Cafe - This café specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 25 per day)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • The Yorkshire bar & grill
  • Yorkshire Cafe

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 14.95 for adults and GBP 7.50 for children
  • Uncovered self parking fee: GBP 25 per day
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Monkbar Hotel York
Monkbar York
Monkbar
Hotel Monkbar
DoubleTree by Hilton York York
DoubleTree by Hilton York Hotel
DoubleTree by Hilton York Hotel York

DoubleTree by Hilton York Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 1001 reviews
Rating 8 - Good. 297 out of 1001 reviews
Rating 6 - Okay. 161 out of 1001 reviews
Rating 4 - Poor. 113 out of 1001 reviews
Rating 2 - Terrible. 54 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Andre

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Jack

Stayed 1 night in Oct 2025

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was very nice, however the pillows could be better. Too soft with no support. Wi-fi in the room was not very good. Staff were very helpful. Breakfast was very good. Plenty of it and good choices. Great location of the hotel for the city centre.( this is the correct spelling of centre. It's not center.We are not American). Enjoyed our stay
Stayed 2 nights in Oct 2025

4/10 Poor

Anna

Stayed 1 night in Jun 2025

2/10 Terrible

Caz

Disliked: Cleanliness, staff & service, property conditions & facilities
Probably worst hotel experience ever and we have stayed in a lot of hotels. Limited parking equals no parking unless disabled or electric car. BUT massive issue with our room. We were told needed to wait for room to be inspected after it was cleaned and we were there soon after 3 and official check in from 4pm. Fine but .. when we got to the room there weee 6 bags and cases in room from another guest, empty champagne bottle, used glasses and broken light dangling from the ceiling! Lied to by 2 members of staff therefore about an inspection. On complaining at the shambles and paying £250 for the pleasure for one night room only , we were upgraded to a deluxe room. No idea why they thought it was deluxe. Whole place is tired and clearly badly managed. Do not stay here
Stayed 1 night in Oct 2025

2/10 Terrible

Nicola

Travelled with family
Disliked: Staff & service, property conditions & facilities
We were in a room where we had to walk outside to get to it, through broken outside door, up 2 flights of creaky stairs to a converted attic space. The radiators weren’t working and the room was freezing. The furniture was so old, carpets stained and velux windows really dirty. We complained about the state of the room. The lady on reception didn’t seem at all shocked by our complaint. She said that she wouldn’t give a refund as we booked via Expedia. Disgraceful!! Don’t stay there!
Stayed 1 night in Oct 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly. A very good value. Room was very nice
Stayed 1 night in Oct 2025

6/10 Okay

Steven

Stayed 2 nights in Oct 2025

6/10 Okay

Alan

Stayed 1 night in Sep 2025

10/10 Excellent

Kathryn, Bolton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on reception were superb. Really welcoming and helpful. Really recommend.,
Stayed 1 night in Sep 2025

2/10 Terrible

Lewis O

Stayed 1 night in Sep 2025

10/10 Excellent

Crispy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location hotel for the city
Stayed 1 night in Sep 2025

6/10 Okay

KELLIE

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Disappointed in Room; Amazing Location

We were put in a room that had no Wifi, no air conditioning and a fan. We were offered to move rooms, however, we were only there for 2 nights and this would take away from our time in York. Location is amazing!! Breakfast was ok, very crowded and hard to get coffee due to how close the coffee machine was to the buffet. Speciality coffee wasn't working on the second morning.
Stayed 2 nights in Sep 2025

4/10 Poor

Rob

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing and dirty

We checked into the DoubleTree by Hilton York on 30th August 2025. We were allocated room 52 which is a duplex. The room was dingy, dirty with only half the lights working and slash marks on the wall. We went to the front desk and were allocated room 36 instead, but told to keep 52 for the water because the hot water was off in 36 In 52 there was no plug for the bath, the desk gave us one. On the evening of 30th August I got a call from the hotel saying it was a miscommunication about keeping room 52 and they needed it back. I said that we had originally booked that room for the bath as my husband can't fit in the showers. The manager asked that we keep 36 for the night and change again the next day. In the morning, accessing the bathroom in 36 we saw the appalling state of it. Mildew all over the shower, toilet and sink not attached to the wall, plugs hanging off, paint falling off the ceiling and all over the already dirty floor. I have photos and videos of this. We got out and went for breakfast where the staff there were loudly commenting on how much people had eaten and how fat they were. The front desk (who were fantastic by the way) changed our room again, to an actual clean one. All of this took a day and a half of our 2 day break and was so stressful and disappointing. On checking out we were given 25000 Hilton honors points as compensation. The hotel made the account, which was immediately hacked and someone changed the email connected to it and stole the points.
Stayed 1 night in Aug 2025

6/10 Okay

Craig

Liked: Cleanliness
Disliked: Property conditions & facilities
The staff were friendly enough but there are a distinct lack of facilities i.e room service and no welcome pack to provide any details i.e wi-fi or local amenities, the food was untried so i can not comment on that but the room was needing some tlc, wardrobe door handles and drawer handles with parts missing and shower screen with poorly fitting seals made for a very wet bathroom floor, also i think having to ask reception for a shower/bath mat is a bit much, the cast iron bath although a nice feature is slippy as without one
Stayed 2 nights in Aug 2025

6/10 Okay

Philip

Stayed 2 nights in Aug 2025

4/10 Poor

Marian

Disliked: Staff & service
The Bathroom certainly needed maintenance, no towel rail, toilet seat not secure and toilet holder hanging of the wall. Room wasn’t serviced when we arrived back at 4.30pm!
Stayed 2 nights in Aug 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really good

Amazing
Stayed 1 night in Aug 2025

4/10 Poor

Craig

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing for a Hilton Hotel. Have stayed in quite a few and this was by far the worst. Reception area was very nice. Because my booking was not sent through to the hotel we had to wait for in excess of 1.5 hours until Expedia and the hotel agreed that I had paid in advance. Because of this I was upgraded to a suite which I felt like it dated back to the 90’s. The curtains and netts were not fixed properly. The carpet was stained, the toilet flush was difficult to use, only certain channels worked on the tv and the whole bedroom and bathroom needed to to fully refurbished. All in all certainly not a hotel I will revisit. Only one plus side was that the location was spot on
Stayed 2 nights in Aug 2025

4/10 Poor

Beth

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was dirty and had stains everywhere. There were holes in the floorboards which had been covered by the carpets and the bath panelling was falling about. The only redeeming quality is the location.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Travelled with family
Liked: Staff & service
Really nice hotel with friendly staff.
Stayed 1 night in Aug 2025

8/10 Good

Jonathan

Stayed 2 nights in Aug 2025

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly welcome

Lovely staff and great facilities. Beds very comfy. Parking was offsite but not far to walk. Central for all the sites.
Stayed 1 night in Aug 2025

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff and location good, room run down
Stayed 2 nights in Aug 2025

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