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Malmaison York

4.0 star property

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Photo gallery for Malmaison York

Rooftop terrace
Front of property
In-room safe, desk, soundproofing, iron/ironing board
Reception
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2 ROUGIER STREET, York, England, YO90 1UU
  • Place, York City Walls
    ‪7 min walk‬
  • Place, Shambles
    ‪9 min walk‬
  • Place, York Minster
    ‪11 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪64 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.0 out of 10
Wonderful
(109 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.8 out of 10
Excellent
(20 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room

Club Room

Club Room

9.2 out of 10
Wonderful
(40 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room

Club Twin Room

9.4 out of 10
Exceptional
(16 reviews)
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe

Club Deluxe

Club Deluxe

9.4 out of 10
Exceptional
(32 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

8.8 out of 10
Excellent
(6 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

7.6 out of 10
Good
(5 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Malmaison York

This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services, and dry cleaning.
Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the comfortable beds at Malmaison York. During your stay, you're just a quick walk from York Minster. Features include free WiFi in public areas, plus 2 restaurants and a gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have really good things to say about the accommodations, from the overall comfort and comfy beds to the cleanliness and spaciousness
  • Within a 10-minute walk of York Minster and Shambles
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Malmaison York also features a fitness center, concierge services, and laundry facilities.

This 4-star York hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.
Chez Mal Brasserie - Onsite restaurant.
Sora Sky Bar - Onsite sushi bar. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Limited on-site parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Chez Mal Brasserie
  • Sora Sky Bar

Things to do

  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 754 out of 1293 reviews
Rating 8 - Good. 320 out of 1293 reviews
Rating 6 - Okay. 140 out of 1293 reviews
Rating 4 - Poor. 52 out of 1293 reviews
Rating 2 - Terrible. 27 out of 1293 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Bill

Liked: Cleanliness, amenities, property conditions & facilities
Nice room, good location
Stayed 1 night in Jan 2026

8/10 Good

Alexander

Stayed 1 night in Jan 2026

10/10 Excellent

Sam

Stayed 2 nights in Jan 2026

8/10 Good

Gemma

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2026

10/10 Excellent

Louise

Stayed 1 night in Dec 2025

6/10 Okay

Peter, Winchester

Business traveller
Liked: Cleanliness, amenities
Reception and check-in could be more welcoming. Musac in restaurant / bar area needs turning-down. Hotel sliding from good to average.
Stayed 1 night in Feb 2026

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities
The room was very clean and spacious. Automatic lighting was a nice touch, and even though we stayed in Malmaison Manchester last year, the rooms were very unique. The bathroom and shower room were spotless and all of the staff were lovely and helpful
Stayed 1 night in Feb 2026

10/10 Excellent

Andrew

Stayed 1 night in Jan 2026

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities
Room spotles staf berry helpful
Stayed 1 night in Jan 2026

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Car parking cost a lot of money. Hotel very nice. Staff friendly
Stayed 2 nights in Jan 2026

8/10 Good

Pete

Stayed 2 nights in Dec 2025

10/10 Excellent

Durham

Stayed 1 night in Jan 2026

4/10 Poor

Paul

Stayed 1 night in Jan 2026

10/10 Excellent

Stephen

Stayed 1 night in Jan 2026

8/10 Good

Cat

Liked: Cleanliness, property conditions & facilities
The riom was immaculate, the staff was friendly except for the overnight reception. Was disappointed that the spa was nit open as that was the reason i booked. The restaurant was exceptional except for breakfast.
Stayed 2 nights in Jan 2026

10/10 Excellent

Simon

C
Stayed 1 night in Jan 2026

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Disliked: Amenities
Accessible room given but not asked if this was appropriate. We were in a rush so didn’t have time to complain. Both six feet and over so low basin etc was unhelpful.
Stayed 1 night in Jan 2026

8/10 Good

Mark, London

Stayed 1 night in Dec 2025

2/10 Terrible

Stephanie

Travelled with partner
Disliked: Amenities
First room reeked of perfume. We were provided a different room that was fine/basic if a bit dark and oddly layed out. No slippers. Biggest complaint is that the hotel “closed” the following day at 3pm and we were not permitted to leave luggage for the day. We should have been told this in advance when we booked! Instead we had to shell out an additional 30GBP for luggage storage at the station.
Stayed 1 night in Jan 2026

8/10 Good

Gill

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2026

10/10 Excellent

Clare

Stayed 1 night in Jan 2026

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities
Room excellent. Restaurant/bar staff not very attentive.
Stayed 1 night in Jan 2026

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, amenities
Great food, lovely stay will be back again
Stayed 3 nights in Dec 2025

6/10 Okay

Carl

Liked: Cleanliness, amenities, property conditions & facilities
nice room…only thing was one of the taps sprang a leak so rooms dressing area tops were awash with water when we returned, night porter was helpful as we had used all our towels to soak it up, very young staff on reception dismissive at best next morning…slightly annoying thing was all the guests were required to pay an additional £25 each to be able to gain access if wanted a just a drink in the sky bar before heading out, luckily we met up with friends at theirs in York to welcome in new year…as a paying/staying guest who wasn't actually eating and paying £160 plus each in roof restaurant you would still think access would be included as was main reason booked there , to have a drink before heading out …?
Stayed 1 night in Dec 2025

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Photos mislead there would be a view of the minster from the room but there was not. Bathroom was very open and not private. Needs instructions in the room on how to operate the lights. Breakfast was average.
Stayed 1 night in Dec 2025

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