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Malmaison York

4.0 star property

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Photo gallery for Malmaison York

Rooftop terrace
Front of property
Bar (on property)
In-room safe, desk, soundproofing, iron/ironing board
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2 ROUGIER STREET, York, England, YO90 1UU
  • Place, Jorvik Viking Centre
    ‪6 min walk‬
  • Place, Shambles
    ‪7 min walk‬
  • Place, York Minster
    ‪9 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪53 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.0 out of 10
Wonderful
(105 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.8 out of 10
Excellent
(19 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room

Club Room

Club Room

9.2 out of 10
Wonderful
(39 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room

Club Twin Room

9.4 out of 10
Exceptional
(15 reviews)
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe

Club Deluxe

Club Deluxe

9.4 out of 10
Exceptional
(31 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

8.8 out of 10
Excellent
(6 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

7.6 out of 10
Good
(5 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Bar (on property)
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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 1,252 reviews
The price is €82
includes taxes & fees
12 Apr - 13 Apr
Hotel Indigo York by IHG

About this property

Malmaison York

This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services.
Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the comfortable beds at Malmaison York. During your stay, you're just a quick walk from York Minster. Features include free WiFi in public areas, plus 2 restaurants and a gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • English breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have really good things to say about the accommodations, from the cleanliness and comfy beds to the spaciousness and overall comfort
  • Within a 10-minute walk of York Minster and Shambles
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Malmaison York also features a fitness center, concierge services, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star York hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.
Chez Mal Brasserie - Onsite restaurant.
Sora Sky Bar - Onsite sushi bar. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (GBP 27.50 per night)
  • Limited on-site self parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Chez Mal Brasserie
  • Sora Sky Bar

Things to do

  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Self parking fee: GBP 27.50 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 751 out of 1284 reviews
Rating 8 - Good. 322 out of 1284 reviews
Rating 6 - Okay. 134 out of 1284 reviews
Rating 4 - Poor. 51 out of 1284 reviews
Rating 2 - Terrible. 26 out of 1284 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check-in. Nice room. Great location. Highly recommend!
Stayed 1 night in Dec 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room, offered upgrade to deluxe room for amazing price, staff friendly and secure parking
Stayed 1 night in Dec 2025

8/10 Good

Mr William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good but expensive for what it is
Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Antoinette

Stayed 1 night in Dec 2025

10/10 Excellent

Amy

Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Club room - clean, great feel, extra pillows, Nespresso machine and complimentary water in fridge. Room 503- amazing view of river and the Minster!
Stayed 1 night in Dec 2025

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was lovely. All of the staff were excellent . The food was really good too. A really great overnight stay.
Stayed 1 night in Dec 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities
Ticked all the boxes and certainly met all of their standards
Stayed 1 night in Dec 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service, amenities
Superior room was a weird layout and really quite dark, everything painted dark grey…. a bit claustrophobic wen curtains were closed. Felt like I was washing hands n face in a kitchen sink. Not much storage space …. Wardrobe was tiny. Shower was amazing and toiletries really nice. Bed was big n comfy. Staff were really lovely. Roof top bar was amazing but closed on Monday n Tuesdays even on run up to Christmas. Great location. Probs would not stay again unless better room
Stayed 2 nights in Dec 2025

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at this hotel and we loved it. Location is excellent, staff are friendly and professional, Room was spacious and with the "Club" room, it had all the amenities. It was very clean, and we ate in the bar which was a pleasant experience, and the cocktails were of a very good quality and reasonable. Our only issue is limited on site parking, though there is a NCP next door, queuing was long, and we did not book a breakfast but decided to have one in the morning and it is very expensive; and average.
Stayed 1 night in Dec 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities
Excellent reception staff small issue with room dealt with efficiently and professionally. Great view and facilities. Very comfy stay.
Stayed 2 nights in Dec 2025

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities
Modern hotel
Stayed 1 night in Dec 2025

2/10 Terrible

Bernard

Travelled with partner
Liked: Cleanliness
A really noisy hotel, it’s like sleeping in a night club. Our room was above a function room, the music didn’t shut off until midnight on both nights. We had to move rooms from 119 to 510 and the noise was still terrible. A good location, and rooms are nice but not worth compromising on sleep for.
Stayed 2 nights in Dec 2025

10/10 Excellent

Houmhra

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, fantastic dinner and breakfast
Stayed 1 night in Dec 2025

6/10 Okay

Bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2025

8/10 Good

Mark

Liked: Cleanliness, amenities
We had a nice big suite. Just a shame they let dogs in soon room, our being one of them. A bit of a shock when we walked into the room to find a dog basket and 2 bowls.
Stayed 2 nights in Dec 2025

10/10 Excellent

Emlyn

Liked: Cleanliness, amenities, property conditions & facilities
Welcomed by friendly Front Desk member. Enjoyed a cocktail at lounge while waiting for room. Check-in was easy and quick, room clean and one we requested. Stay was very nice. Good dinner in restaurant. Would return and recommend. Just across the bridge from Shambles for Christmas shopping, Minster, park, river walk and other sites of interest.
Stayed 2 nights in Dec 2025

10/10 Excellent

Daniel

Nice room and good - if a touch pricey - room service. Provided
Stayed 1 night in Nov 2025

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Staff were lovely, baggage storage was easily available. Location was great. Room was fine, but really dark. Terrible for doing hair and makeup. Bed was a bit hard, but had a good sleep. Could hear all sounds loud and quiet in the hallway. No deadbolt on door. Didn't love the layout with the shower open to the room.
Stayed 1 night in Dec 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, staff friendly, room was spacious clean and tidy with everything we needed. Bed was nice and big extra pillows are in wardrobe if you need them. We didn’t have breakfast chose to eat out so I haven’t scored it - location is perfect for York 7 min walk from pretty much everything you need.
Stayed 1 night in Nov 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed. Excellent breakfast . Staff efficient and friendly
Stayed 2 nights in Dec 2025

10/10 Excellent

Lewis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2025

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, amenities
Beautiful room, friendly staff and great location.
Stayed 1 night in Dec 2025

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