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4.7 out of 5

"Found the hotel to be very clean with friendly and helpful staff. " More

By a verified traveller on Wed 14 Oct 2020

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Hotel Description

Our customers tell us they can't get enough of Queens Hotel's great location. During your stay, you're just a quick walk from Jorvik Viking Centre. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. Built in 2000, this 2-star hotel has 78 rooms over 4 floors. Enjoy your stay with amenities like a coffee maker and free toiletries in each room.

  • All rooms offer coffee/tea makers, free toiletries and desks
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Riverside Lounge, a brasserie that serves British cuisine
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include newspapers and multilingual staff
  • Guests have great things to say about the central location and the comfortable guestrooms
  • Steps from York Grand Opera House and York Dungeon

Standard Twin Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Family Room, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Double Room Single Use, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 1 Max

Standard Double Room Single Use, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 1 Max

Family Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Single Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 1 Max

Queens Hotel ratings based on 11 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Queens Hotel

Everyone (5) Couples (4) Friends (1)
5 out of 5
Found the hotel to be very clean with friendly and helpful staff.

Posted by , from Sunderland on 14 Oct 2020

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Comment from Hotel Management

15 Oct 2020 by The Queens Hotel

Thank you, we much appreciate it. Regards

5 out of 5
Perfect location and wonderful view of the river from the room. Parking £15 per night but secure and easy. Whole place was extremely clean with one way systems and sanitiser stations.

Posted by on 15 Sep 2020

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Comment from Hotel Management

18 Sep 2020 by Sam

Thank you for your positive review, we really appreciate the feedback.

5 out of 5
All measures put in place was excellent a one way system , breakfast time slots very good no waiting for food , plenty of sanitisers around the hotel , overall well done. Steve, kingston upon Hull

Posted by , from Kingston upon hull on 17 Aug 2020

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Comment from Hotel Management

18 Aug 2020 by Sam

Thank you for your lovely review, we really appreciate your feedback.

5 out of 5
Fabulous central location. Hotel cant be faulted-comfy beds and good sized room. Breakfast was fab.

Posted by on 10 Nov 2019

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Comment from Hotel Management

12 Nov 2019 by Queens hotel

Good evening Thank you for your lovely review, we are so pleased you enjoyed your stay and our breakfast and hope you will come and visit us again in the future. Kind regards Queens Hotel

5 out of 5

Posted by on 30 Sep 2019

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Comment from Hotel Management

4 Oct 2019 by Queens Hotel

Good afternoon Thank you for your feedback we really appreciate it and hope you enjoyed your stay ,and also hope you will visit us again. Kind regards Queens Hotel

5 out of 5

Posted by on 10 Dec 2018

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Comment from Hotel Management

13 Dec 2018 by Sam

Thank you for your feedback.

3 out of 5
Excellent location, but a little hard to find. The reception staff could have done with being more welcoming and friendly and the parking was expensive

Posted by on 14 Apr 2018

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Comment from Hotel Management

16 Apr 2018 by Sam

Thank you for your review, we will ensure your comments are passed on to the relevant department for review.

5 out of 5

Best hotel in york

Best hotel in york close to all the shops and bars very good breakfast very good price

Posted by on 23 May 2017

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Comment from Hotel Management

17 Jun 2017 by Reception

Thank you very much for your review, we hope to welcome you back in the future. Kind regards Reception

5 out of 5

very good hotel

Pros: the breakfast is good rooms r nie and big very clean staff r very pleasent
Cons: nothing
Location: best location in york near to all the bars shops only few mins walk away
rateing on the hotel is only 2 star but it sould be 3+ i have been to some hotel in york 3 star and this on is better

Posted by , from Hull on 6 Sep 2016

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Comment from Hotel Management

12 Jan 2017 by Samantha Ashby

Thank you for your review, we do appreciate your feedback.

4 out of 5

Great central location

Ideal location for centre, nice breakfast and clean rooms.

Posted by on 6 Mar 2012

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Renovations + Closures

This property is closed from 5 November 2020 to 16 May 2021 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this York hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Newspapers for purchase
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Limited onsite parking

Transport

  • Airport: Leeds (LBA-Leeds Bradford) (49.3 km / 30.7 mi)
  • Train station: York Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Queens Hotel offers 78 forms of accommodation with coffee/tea makers and free toiletries. Business-friendly amenities include desks and telephones. Bathrooms include a combined bath/shower unit. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.

Riverside Lounge – This brasserie specialises in British cuisine and serves breakfast and dinner.

Riverside Lounge – This bar specialises in British cuisine and only serves light fare. Open selected days.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve on-site parking. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 9.95 for adults and GBP 7.95 for children (approximately)
  • Self-parking fee: GBP 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Queens Hotel York
  • Queens Hotel
  • Queens York
  • Queens Hotel York
  • Queens Hotel Hotel
  • Queens Hotel Hotel York

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.